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465 Reviews of Honolulu Ford - Service Center
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December 11, 2013
I came in to have my truck serviced for oil change and the service advisor was very knowledgeable and presented me a few options. He told me how long it would take and when it would be ready . I was ple the service advisor was very knowledgeable and presented me a few options. He told me how long it would take and when it would be ready . I was please to see that my truck was serviced on a timely manner since I'm a busy person. More
by skye27
Employees Worked With
Kevin Roche
December 07, 2013
I tried to pick up my car during the after hours service but it couldn't be found. When, after about 30 minutes they finally found it, the paperwork was not there, even though I had fully paid in advance f but it couldn't be found. When, after about 30 minutes they finally found it, the paperwork was not there, even though I had fully paid in advance for an amount I was never made aware of. After numerous phone calls and voice-mail exchanges they mailed me the paperwork that I received six days later and showed a price that mildly surprised me. On examination the paperwork contained several errors for which I needed to return twice to have corrected. All-in-all a waste of my time. More
by 4barinas
Employees Worked With
Kevin Roche
December 01, 2013
This is a great dealership. Me and my husband have been to several dealerships in the past and we have yet to meet salesman as honest knowledgable and personable as the two I've done business with. We are to several dealerships in the past and we have yet to meet salesman as honest knowledgable and personable as the two I've done business with. We are just buying our second car today from honolulu ford! They make the long process seamless. Thank you guys! More
by Cdelavic
Employees Worked With
Rob/Shawn , Rob Brantley
July 22, 2013
In the 10 years that we have been having our cars serviced at Honolulu Ford we have had only "positive experiences" with the service dept. and office staff. Mr. Tabios is friendly, efficient, and thr serviced at Honolulu Ford we have had only "positive experiences" with the service dept. and office staff. Mr. Tabios is friendly, efficient, and through in making sure the cars are safe to drive. As for the #4 rating for "price" we realize that the service dept. is following company policy and that individual employees do not set service prices. More
by rsoyama1
Employees Worked With
Henry Tabios
July 20, 2013
My family and I have been Ford customers for many years, and this Focus is actually my third ford vehicle. I have always been very happy with the customer service provided by Ford. Valerie, has been aweso and this Focus is actually my third ford vehicle. I have always been very happy with the customer service provided by Ford. Valerie, has been awesome advisor, and always stays in contact to make sure that all of my service needs are met. I love that she always has a positive attitude, and offers the same level of quality care to each customer. I have been a ford customer for many years because of its great vehicles, and because of its great people like Valerie. Thank You! More
by kstanabe
Employees Worked With
Valerie Lawson
July 15, 2013
They actually showed concerned that it took a over two months to complete this service. There is still work to be done to correct the repair due to a part that was broken and had to be reordered. I was to months to complete this service. There is still work to be done to correct the repair due to a part that was broken and had to be reordered. I was told the final repair work only take a day and we the part arrives I can drop the car off in the morning and a shuttle can take me to the office and pick me up when the service is completed. More
by sawthe1st
Employees Worked With
Valerie Lawson
July 07, 2013
Quick service. Excellent customer service provided. Brought my car in for oil change without an appointment and they were able to accommodate me quickly. Will definitely return. Brought my car in for oil change without an appointment and they were able to accommodate me quickly. Will definitely return. More
by Swishyfishy
July 05, 2013
Fix engine lights on problem for more than 3 times, fix transmission leaking problem for more than 5-6 time for the same Ford Bus. damage the bus while road test. and fix the damage for 3 month without sa transmission leaking problem for more than 5-6 time for the same Ford Bus. damage the bus while road test. and fix the damage for 3 month without said sorry. These problems all happened on one Ford Bus and Engine lights problem and transmission problem never been fixed. FORD = Fix Or Repair Daily. Eric Shi More
by Eric032970
Employees Worked With
Mark Benson
June 07, 2013
There is no doubt that the Honolulu Ford service department is a 5 star organization. Stan Mull is a customer service oriented employee whom puts the customer first. It is actually refreshing department is a 5 star organization. Stan Mull is a customer service oriented employee whom puts the customer first. It is actually refreshing to have a dealerships service department revolve itself around the customer and the vehicle. TOP NOTCH! If you are looking for a customer-centric, professional and quality ford location to service your vehicle, look no further. The service advisers (I had Sam take care of me) are prompt, call the customer any time there is an update and continually provide timeline updates. I will not take my truck anywhere else! More
by etdhawaii
May 19, 2013
Oh, man, Stan's da MAN!! Stan will get you going Oh, man, Stan's da MAN!! Stan will get you going when you need to...he treats each client magnificently, and makes you feel like their number one c Oh, man, Stan's da MAN!! Stan will get you going when you need to...he treats each client magnificently, and makes you feel like their number one customer! More
by hnl.flyboy
