Honolulu Ford - Service Center

The A/C on my '08 Ford Focus wasn't working properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car t properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car to Honolulu Ford too see what my options were. I was hoping that the system just needed charging. The service manager, Valerie Lawson, thoroughly explained the extended service plan I own. A diagnosis was done and it was determined my car needed a new evaporator. Fear set in because I know this kind of job is very costly. Valerie assured me that my insurance would take care of most of the bill. The job took a day and a half. Super job. I was put in a rent a car. The rental agency provided shuttle service to pick up and return the rental. My cost was very minimal, considering the work necessary to complete the job. I believe Valerie and the rest of the service dept., at Honolulu Ford, went above and beyond expectations. I will definitely be back and will absolutely share this great experience with all my family and friends. The customer service, quality of work, friendliness, price and overall experience was SUPER. A special thank you to Valerie for her proactive and professional attitude. I am a "cool" and satisfied customer. More

Alright so I have owned and dealt with Fords my entire life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked a life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked at, a few days went by, I would call and leave a message. I never got a single response back except once. And then i got hung up on. I showed up 3 different times, to see if the vehicle was in the shop or what was going on. The truck never moved! So i went in, and talked to them in person. They said it needed an entire new motor. Which was a lie. And they would get to it. 2 weeks later, truck still never moved! I was pretty heated at that time so i took the truck and went directly to CUTTER FORD. They told me it was the cam phasers immediately. Then the same day, they tore the motor down, and gave me a call back. Every day they would call with a follow up of what was going on. The longest part of the wait was waiting on the parts to ship. Honolulu Ford is patheitc. A ford warranty is a ford warranty no matter what dealership you bought it from. I recommened youtube it and take a big guess on fixing it rather than take it to them jokes. Horrible! More

Valerie in the service department was awesome. She took great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val!!! More

Valerie was AMAZING!! I am getting ready to move from the island to the mainland. When I took my car in for regular maintenance, they discovered the struts needed to be fixed. The work required the car to be island to the mainland. When I took my car in for regular maintenance, they discovered the struts needed to be fixed. The work required the car to be in the shop for an additional 3 hours. I had started to panic. I had several errands planned for the day for my upcoming move. Valerie was able to get me a loaner car for the hours that the car would be in the shop. It was such a HUGE stress relief to be able to get prepped for my move while my car was being repaired. I cannot thank her enough!! More

She is very nice and friendly. My tire pressure was low and I had no idea what to do. Instead of waiting for 30 mins, she went ahead helped me out! It was great to have her there!!! She made my day:) and I had no idea what to do. Instead of waiting for 30 mins, she went ahead helped me out! It was great to have her there!!! She made my day:) More

Awesome service! I had a concern about my car and Valerie took care of the problem. She was very helpful and didn't treat me like just another customer. I was impressed and completely satisfied on how quick took care of the problem. She was very helpful and didn't treat me like just another customer. I was impressed and completely satisfied on how quickly they were able to resolve my issue. That goes to show how passionate they are in taking care of their customers. If you ever need some work done on your car ask for Valerie at Honolulu Ford Lincoln for all your service needs! More

My wife and I had our belongings stolen including our one and only car key today. We were having a terrible time with a tow truck and insurance company,that It was only inevitable that we would have just as and only car key today. We were having a terrible time with a tow truck and insurance company,that It was only inevitable that we would have just as many problems getting a new car key... I spoke to Chaz "service manager" on the phone and explaned the whole story to him. He said to bring in the car and we will get you set up as fast as we can. When we FINALLY arrived to the dealership, we squeezed out of the tow truck wearing only our bathing suit's since all our clothing was stolen on the beach. Chaz stayed 45 min after his shift was over just to take care of us... He stated that not only will the service dept take care of the key, but would also give us a SECOND key, both free of charge. Over a $500 value. Chaz and the service dept were the most polite, professional, and caring group of people. He continued to call us part of the "Ford family". For that, my wife and I are truly grateful. Sincerly The Webb's More

Special "Thanks!" to Brandon Allen of Service management and Mark Benson, President. As a Navy Reservist on Annual Training (AT) using a rental car, I misjudged a turn in a parking lot and broke management and Mark Benson, President. As a Navy Reservist on Annual Training (AT) using a rental car, I misjudged a turn in a parking lot and broke a tail-light. When I brought the Ford rental to Honolulu Ford Lincoln, I thought it might take all day, but the SERVICE WAS COMPLETE AND PERFECT WITHIN 30 MINUTES(!). My experience with Brandon Allen, the leadership of Mark Benson and all the Service Department was the best possible: I recommend them for anyone!! They successfully went above and beyond to bring value and quality to the customer (me!) JamesPM More