Honolulu GMC Cadillac

Quick and easy Kind and courteous. Checked in with me upon arrival and expedited my services Checked in with me upon arrival and expedited my services More

Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. Wh extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. What made the situation worse was the lack of communication. I was without a work vehicle for several days, which directly impacted our operations. No one from the service team reached out with updates, and phone calls went unanswered repeatedly. I eventually had to go down in person just to get any information on what was going on. It’s unacceptable to leave customers completely in the dark when their vehicle is in for service, especially when it's essential for business. GMC really needs to improve their communication and follow-through. This experience has left me questioning the reliability of their service support. More

Service dept is friendly. But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiven But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiveness. To avoid any future frustration, I scheduled my next service appt already. More

So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory. the service advisors have kept us informed. Work done has been satisfactory. More

Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant. often nonexisient and/or ineffective. I felt distant. More

Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustr ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both! More

My service advisor Jennifer is very helpful and explained everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. More

I'm not sure if this is the same survey as I got the other day. Experience was terrible and we owe our first payment before we even get our vehicle other day. Experience was terrible and we owe our first payment before we even get our vehicle More

Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers. aloha heart. the workers are friendly and work very hard to satisfy customers. More