Honolulu GMC Cadillac

Although the sales staff I would rate very high, the service department is totally unsatisfactory. I brought my ATS in for what I thought was a transmission problem in January of 2026. After analysis th service department is totally unsatisfactory. I brought my ATS in for what I thought was a transmission problem in January of 2026. After analysis the service department stated it was not the transmission and changed a wheel bearing which they said was the problem. Fast forward to May of 2026: I went in to say that I know that it is a transmission problem and I need to have an appointment soon because my warranty was going to expire. The service rep said they would get with the service manager, and he would contact me and get me an appointment. No phone calls, no contacts, never answered my phone calls. Got an email in early July saying they had an appointment in late July. Brought it in and guess what! It was the transmission. The transmission apparently has been on intergalactic backorder because I have not seen my car since July 28th of this year. This is very inconvenient since I have to use my wife's car to go to work and leave her stranded. No offer for a loaner or even rental. Very disappointed with this service center and will never buy a Cadillac again. I hope to get compensation for this terrible service. I will say that Jennifer was very helpful, but I heard she left the team. More

This particular interaction went well. Jen was attentive and handled the details such as a loaner car. Jen was attentive and handled the details such as a loaner car. More

Fantastic loving people with fantastic service! They try there best with a smile and they are gracious while giving great service. They try there best with a smile and they are gracious while giving great service. More

Disappointed understaffed so NO complimentary car wash. Otherwise, they kept me updated on the work progress. Good free coffee! Otherwise, they kept me updated on the work progress. Good free coffee! More

I've been coming to the Cadillac dealership for service almost ten years now, seen a lot of turnover, but things are really turning around under the new Mgmt. That's Moose & his crew. Ty almost ten years now, seen a lot of turnover, but things are really turning around under the new Mgmt. That's Moose & his crew. Ty More

I recently bought a 2020 tesla from cadillac Gmc honolulu my sales person and financial person was very cool and especially the Bigg Boss.Local guy dont know hes name... Couple factors that got me thinking, my sales person and financial person was very cool and especially the Bigg Boss.Local guy dont know hes name... Couple factors that got me thinking, it's my fault.I wasn't paying attention but I was buying this car for $21,000 at the end of the day.Looking over my paperwork it turned into $23,000 more suspicious , they even change the ad on facebook marketplace to twenty three thousand very suspicious.. But this was totally my fault for not paying attention to comfortable , thinking that I was in a well known dealership that this wouldn't happen, the part that really got me upset.\nIs I barely made it home with the car?Got home took my car to goodyear and my front left tire falling apart took it to Goodyear.Mechanic showed me the 2 front tires.Metal was showing the rear tire also had a lot of wear now on the tesla models this is common, but what is not common letting this car go like this.How did this car pass the service department? I know I bought this car as is but this is ridiculous.Had I known the tire was like this i would've paid them to replace it so much questions. When I came here, my guard was down when you go to a palace like this Cadillac, you expect da best i'm okay with the price change, but the tires this was not good More

Most pleasant car buying experience I’ve ever had. Ryan was so helpful and enthusiastic Ryan was so helpful and enthusiastic More

I had an appointment. Dropped off my car. Service was not started or completed as promised. Said they didn't get to it. Seems like a problem with scheduling. Dropped off my car. Service was not started or completed as promised. Said they didn't get to it. Seems like a problem with scheduling. More

The dealership set an appointment around my work schedule. Had the truck ready for me to see and test drive. I felt that my time was not wasted and not pressured. schedule. Had the truck ready for me to see and test drive. I felt that my time was not wasted and not pressured. More

I've been a customer for six years and they've truly upped their game. I love the new team and new attitude. Jennifer helped me out recently and it's very apparent that she's dedicated to mastering her upped their game. I love the new team and new attitude. Jennifer helped me out recently and it's very apparent that she's dedicated to mastering her craft. She's knowledgeable, friendly, and helpful. I'm typically skeptical of dealership service shops, but Jennifer has changed my mind. Thank you again, you've been too good to me. More