Honolulu GMC Cadillac

Honolulu GMC Cadillac responded

It’s wonderful that Ryan could assist you in finding a GMC Terrain that suits your family. We hope your new Terrain brings many enjoyable adventures ahead. Thank you for sharing your experience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

Thank you for taking the time to leave feedback. It is unfortunate to hear that your shuttle wasn't ready and that this caused delays in your service visit. It's never our intention to leave guests waiting, and I understand why this would be frustrating. We will use this feedback to see how we can improve the experiences of our service guests going forward, but I also invite you to give me a call so that I can assist you with any outstanding concerns. Thank you. Jeremy Cervantes - Service Manager - jeremycervantes@lithia.com

Honolulu GMC Cadillac responded

It’s great to hear the waiting area was clean, refreshments were available, and our team stepped in while your Buick was serviced. Thank you for the five-star review; we look forward to serving you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

Thank you for sharing your experience. We’re glad that timely updates and friendly service made your GMC Sierra 1500 visit positive. We look forward to supporting your vehicle’s needs again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

Chris, we appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

We appreciate your feedback and apologize for the delay you experienced during your visit, as we always are working to improve our efficiency and staffing levels. If you have any further concerns or questions, please don't hesitate to reach out to me directly, and I would be happy to discuss. Thank you. Jeremy Cervantes - Service Manager - jeremycervantes@lithia.com

Honolulu GMC Cadillac responded

Hello, we appreciate your five-star feedback after servicing your Cadillac XTS. We’re glad our staff was approachable and ensured the process went smoothly. We regret the difficulty in reaching us by phone and encourage you to connect with Jeff directly if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

Thank you for taking the time to leave a review! We are so glad you had an efficient experience with our sales team and got on the road with something you love. Congratulations on your new EV, and we hope to see you down the road! -The Honolulu GMC Cadillac Team Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

We’re delighted our receptionist’s polite and attentive approach made your Chevrolet Tahoe service visit so positive. It’s great to know you felt well supported throughout. Thank you for sharing your experience and we look forward to assisting you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac responded

We appreciate hearing about your visit. We’re pleased our associate could step in and deliver the high-quality attention your GMC Sierra 1500 deserves. Your recognition of those efforts means a lot to our team.