Honolulu GMC Cadillac - Service Center

Great Staff trying very hard to provide good customer service.in spite of being so busy! service.in spite of being so busy! More

Purchased a Lyriq June 2023 via internet/texting as I was on mainland. Negotiation was fair and swift with minimal messing around. Where it really went well was during and after purchase. They really went o on mainland. Negotiation was fair and swift with minimal messing around. Where it really went well was during and after purchase. They really went over the top in overnight fed ex of documents and handling the entire shipping process back to the mainland. Being an EV they had to prep the car for shipping in special ways. They were swift and very responsive at this ensuring I could get the car as fast as possible. My salesperson Sean H. Was a rock star throat handled this at all hours of the day and night over many days. He ultimately delivered the vehicle to the shipper personally. I have nothing but good things to say for all persons involved with the process. The paperwork was well organized and accurate and included return overnight shipping prepaid. Thank you to all for the outstanding job. More

It is difficult to know what to believe when dealing with Honolulu Cadillac GMC. I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car wa Honolulu Cadillac GMC. I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car was due several services. After much back and forth, I was asked to bring the car in for service. The service notices were all reset, but I don’t really know if the services were actually performed. For example, one of the services cleared was a safety inspection. But I know it was not performed. I was initially told that it couldn’t be performed until the car was transferred into my name. Then a few weeks later, I was called to schedule a safety inspection appointment because Honolulu Cadillac GMC could not transfer the car without it. I was told the service would only take about 30 minutes. It took 90 minutes. I believe this was because they scheduled the service, but had no one available to do it. Very frustrating. Since COVID, I have had considerable difficulty getting service appointments. This was a key reason that led me to trade in my Cadillac after it developed a transmission problem. My inability to get an appointment led to my problem being out of warranty. And I wasn’t sure if the transmission repair would be well. So, no I wouldn’t recommend Honolulu Cadillac GMC. More

I must say your customer service department has really improved……….. Answer the phone Return your call Keep you updated on your vehicle Amazing….. That’s how the service department was back in t improved……….. Answer the phone Return your call Keep you updated on your vehicle Amazing….. That’s how the service department was back in the past… When I bought my Buick…. Mahalo for the changes Happy Customer More

Amazing service and great communication with everything that needed to be fixed on my car! Thank you guys! that needed to be fixed on my car! Thank you guys! More

Overalls, I was satisfied with select staff members. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. More

There was wonderful, friendly service. Andrew was super helpful. I would definitely refer friends and family. Andrew was super helpful. I would definitely refer friends and family. More

I had to get the car checked which took all day. Then I was given the news that parts had to be ordered. It would be a couple of weeks. Well then I had to call the parts department and found out the Then I was given the news that parts had to be ordered. It would be a couple of weeks. Well then I had to call the parts department and found out they had already received the parts but had not notified me or the service department. So I have to make another appointment to get the parts installed which took more weeks. Basically this whole process was about two months. This not good if your car is not working a hundred per cent or involves a safety issue. What I am being told is there are still supply chain issues and a shortage of qualified skilled technicians everywhere. There needs to be better communication the service department and the parts department. As a customer be proactive in what is going on and take some initiative. It makes a difference. Micah on the service side help keep me updated once the parts were received. He had to get o2 sensor from another dealer. It was discovered bad after the initial inspection once the work began. Sometimes these things are discovered after the work begins. All I can say is keep up on your maintenance and always be prepared for surprises both in time and cost. All cars break sooner or later. I have always been treated good when I go to this dealership and have work done or order parts. More

On time Appt cordial service manager who was able to secure new tire as promised. Service dept could have cleaned and shined new tire and greasy rim. secure new tire as promised. Service dept could have cleaned and shined new tire and greasy rim. More

I bought three cars from them and extremely happy with their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for t their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for there new cars and wonderful service. More