Honolulu Volkswagen

Warranty and Service interval! Alyssa was great and informative. After service I noticed the tech scratched the fabric on the A Pillar and am waiting for a call to find out if there Alyssa was great and informative. After service I noticed the tech scratched the fabric on the A Pillar and am waiting for a call to find out if there is a resolution. I called after hours on a Saturday so I hope to hear from her right away on Monday. Very convenient to pay and get parts from the service desk rather than go back and forth.. More

Superior Experience Purchasing Two Passats We had been researching cars for almost a month (primarily Hondas and Toyotas) and received word of a good deal on a Passat. We found the salesman, Al We had been researching cars for almost a month (primarily Hondas and Toyotas) and received word of a good deal on a Passat. We found the salesman, Alex, at Honolulu Volkswagen refreshingly honest and well-informed, helpful and patient. We drove a Passat and liked it. Because our daughter happily drives a Jetta she encouraged us to try VW. We did and liked it so well that we bought one for each of us. Both of our current cars are 14 years old, so we were due for new ones. Alex waited patiently and fielded many questions before selling us the cars at an amazing price. Erik, the Financial Officer, gave us an excellent deal on the loans. More

Great, felt taken care of and explained well. Warm and friendly service. alyssa explained everything well and didn’t have to wait too long at the dealership. I love that they wash my car at the ve Warm and friendly service. alyssa explained everything well and didn’t have to wait too long at the dealership. I love that they wash my car at the very end. I just wish it didn’t cost so much for maintenance and wiper blades. More

Very friendly and welcoming staffs Service was done quick and very professional, staffs are super considerable and welcoming! We were offered free board games and other little things to Service was done quick and very professional, staffs are super considerable and welcoming! We were offered free board games and other little things to take home at the end, my son loves them. absolutely recommend this place! They offer military discount as well More

Quick Recall Service From start to finish, Michael was very helpful in keeping us well informed of everything. He went over with detail what recalls will be done to our ve From start to finish, Michael was very helpful in keeping us well informed of everything. He went over with detail what recalls will be done to our vehicle and what other services they provide. The service was well under the 3–4 hour time we were told, but we're not mad at it. Michael was professional and I'll definitely bring my vehicle in to Honolulu Volkswagen when the need arises. More

Exceptional service! Each individual I’ve worked with has been truly amazing! Jessica Balles in particular, always provides exceptional service and is a pleasure to work Each individual I’ve worked with has been truly amazing! Jessica Balles in particular, always provides exceptional service and is a pleasure to work with! More

Outstanding service. The entire service, sales, and management staff and leadership was outstanding. There was a major issue after I purchased the vehicle and they went a The entire service, sales, and management staff and leadership was outstanding. There was a major issue after I purchased the vehicle and they went above and beyond to make it right and to take care of the customer. I highly recommend Honolulu VW! More

Service, Oil Change, Windows, Key/Ignition, Safety Check, et Jessica is always really helpful and friendly and gives great service with a smile, She’s also very patient. She explained all the work to be comp Jessica is always really helpful and friendly and gives great service with a smile, She’s also very patient. She explained all the work to be completed. There were no surprises in cost. My car was washed and vacuumed! More

Awesome Service Department! Quick check-in/out, courtesy transportation was reliable , clean wait area, and courteous staff. Shout out to Jessica and Alyssa for being courteous Quick check-in/out, courtesy transportation was reliable , clean wait area, and courteous staff. Shout out to Jessica and Alyssa for being courteous and always smiling. More

Seamless Jessica was ready for me when I arrived. Took the car in, when they found a couple of items that could/should be changed she was kind enough to take Jessica was ready for me when I arrived. Took the car in, when they found a couple of items that could/should be changed she was kind enough to take the time to explain what should be done and what could wait. More