Honolulu Volkswagen

Great Service and commmunication From the moment I called until I retrieved my car all went very well. I will always bring my car to this wonderful dealer! Mahalo From the moment I called until I retrieved my car all went very well. I will always bring my car to this wonderful dealer! Mahalo More

Excellent Customer Service = Happy Customer I had a great experience getting my VW GTI serviced. My car got serviced in a timely manner, and my service adviser (Dylan) was excellent. He provid I had a great experience getting my VW GTI serviced. My car got serviced in a timely manner, and my service adviser (Dylan) was excellent. He provided me will all the details of the recommended repairs (without be pushy) and and kept me updated with the status of the job. Additionally it was extremely convenient to get a complimentary ride to and from dealership as my car was being worked on. Thanks VW Honolulu! More

Honolulu Volkswagen Engages in False Advertising Beautiful showroom and friendly staff leave potential customers with a good first impression. Dig a little deeper though, and one soon learns that  th Beautiful showroom and friendly staff leave potential customers with a good first impression. Dig a little deeper though, and one soon learns that  the old saying, "don't just a book by it's cover," really applies to this dealership, in a not so nice way. My main concern: false advertising. In early November 2017 I visited after seeing an excellent deal for a 2018 Tiguan S. As the vehicle was still in transit, the salesman showed me an upgraded model in the showroom and then explained that the information on Honolulu Volkswagen's website was erroneous, and the price the the Tiguan SE was significantly higher. He advised that his management would not honor the price on their website. Ok- mistakes happen, no worries. In mid November 2017, I saw another great deal, a 2018 Volkswagen Atlas S featured on Honolulu Volkswagen's website for $25,870. I promptly contacted the same salesman, expressed my excitement over the promo price, and scheduled a meeting and test drive. Upon arrival I was told that the vehicle was in transit, so I test drove an upgraded model. Salesman advised he would contact me as soon as the advertised vehicle was in stock. 2 days later I checked in with him and he advised that management would not honor the advertised price. Again. He explained that it was an error, and he apologized that "the people who mange our website" are making mistakes. I asked for him to follow up with his manager for clarity, but he never got back to me. Later I reached out to both Volkswagen America as well as Lithia (Honolulu Volkswagen's parent company) to express concern about this dealership's unethical sales and advertising practices. They both promised that Honolulu Volkswagen would reach out to me to explain the situation. More than a week has passed and no such efforts have been made. Had this false advertising scenario only played out once, I would have chalked it up to an unfortunate error. But twice in the same month- that's not an error, that's a management team proactively deceiving the public. Shame on them. More

Honolulu VW Very good experience Purchased two cars Sales associates Jeremy Fontes and Emma Fujimoto were helpful and informative. General Manager Angela, sal Very good experience Purchased two cars Sales associates Jeremy Fontes and Emma Fujimoto were helpful and informative. General Manager Angela, sales manager Mark and finance manager Eric were all excellent More

Quick and reasonable price My previous car was honda Insight. The dealer service was not reasonable price. VW service is reasonable price and quick service. I like VW very m My previous car was honda Insight. The dealer service was not reasonable price. VW service is reasonable price and quick service. I like VW very much. More

Excellent Service Department The service department at VW Honolulu is accomodating, courteous, friendly, and extremely professional. Additionally, the cost for car servicing was The service department at VW Honolulu is accomodating, courteous, friendly, and extremely professional. Additionally, the cost for car servicing was fair. They even caught a recall issue that was fixed the same day. More

Awesome sales experience Edin was great to deal with and he was very patient with my children. Process was faster and easier than my last purchase there in 2009 which was also Edin was great to deal with and he was very patient with my children. Process was faster and easier than my last purchase there in 2009 which was also a great experience. I hope the service can match that and they will have a customer for life! Thanks. More

Job got done Took car in for warranty work, some bumps along the way but job got done. Originally I left a unsatisfactory review but not the service advisors fault Took car in for warranty work, some bumps along the way but job got done. Originally I left a unsatisfactory review but not the service advisors fault for questionable practices done by others which reflects onto the advisor - not fair for her. My SA was excellent and with follow up calls. I just wish the tech was a little cleaner before getting into my cream colored interior. More

Better than MB of Honolulu! I've been a MB customer for over 15 years. I have owed 7 MBs in the past. I have nothing but headaches with MB product and quality. This dealer gav I've been a MB customer for over 15 years. I have owed 7 MBs in the past. I have nothing but headaches with MB product and quality. This dealer gave me a much better deal than MB of Honolulu. MB can't even come close to VW warranty, quality and price. JRR More

Jeremy was Amazing Jeremy is amazing. He made everything super fast and super easy. I came across a posting Jeremy on FB in the car selection. I actually inquired about Jeremy is amazing. He made everything super fast and super easy. I came across a posting Jeremy on FB in the car selection. I actually inquired about a used car that caught my eye. We communicated back and forth a bit via messenger. Than he came back with a better deal. He said that I was approved through VW credit for a 2017 Jetta. That definitely peaked my interest. Several days later we went down to look and test drive the car. We were welcomed immediately upon entering the showroom.They made us feel like we were important. The service we received from Jeremy and the VW staff was amazing. Everything was extremely fast. Test drive, finance office and waiting for the car to be detailed. Less than 3 hours. I'm telling you VW made is super fast and easy to get in, out and on your way. Sometimes sales people can hound you and honestly irritate you. That did not happen here. Once the car was finish with the detailing Jeremy took his the time to show me the features of my new 2017 VW Jetta SE. Its VW sign and drive event i highly recommend you check them out if your in the market for a new car. Definitely getting my next car from HNL VW and Jeremy. More