Hoover Dodge Chrysler Jeep

Not a good experience Selected one star because there was no zero. Do not do what we did and waste 45 minutes driving out to this dealership. We were told by online sales t Selected one star because there was no zero. Do not do what we did and waste 45 minutes driving out to this dealership. We were told by online sales to come on out, that they would be able to work with our $5k budget. We got there and James sort of laughed about our budget (even though they advertise multiple cars under that price online). They didn't have any of the online cars on the lot. The two cars we did want to look at he went into the dealership to get the keys for. When he came out empty handed we were a little irritated, especially after standing in the heat for about ten minutes waiting. He said he would have to look around for them and call us later because he couldn't locate them. Yet, he wrote the stock numbers down after he came back out. We explained that if he couldn't find the keys we wouldn't be back because it was a 45 minute drive. When we refused to give our phone number he started walking away and said to have a good night. My husband chuckled at his reaction and called him a liar for not getting the keys and yanking our chain after driving 45 minutes. He pointed up to the sky and told us "he'll" get you for that. Just ridiculous! I have never had such horrible service. More

Left with the same transmi problem I had and$774 less money. On 11/17/14 I took my 2002 3500 Dodge to the dealership for a transmission overdrive problem that from all web info I've seen is actually an electric On 11/17/14 I took my 2002 3500 Dodge to the dealership for a transmission overdrive problem that from all web info I've seen is actually an electrical and common problem. (search phrase "Dodge 47-RE overdrive hunting") The service dept stated that my apps sensor was bad and also wanted to install redundant ground wires that should help with my problem. I stated to the service advisor I would like to pursue the option of getting the part from NAPA since the part at the dealership seemed rather high. He went to check with the parts dept and returned and told me "the part was not available from NAPA". but that they would work on their price somewhat. So taking it that I had no other option for the part, I told them to continue. After leaving following the repairs the truck had the same problem the first time I had it fast enough to go into overdrive so I went straight back to make them aware of it. After looking on my own at home and not locating it, I returned to the service dept later and asked if the mechanic could show me where the redundant wiring had been added. At first he was going to show me on a computer screen. The truck was outside the door so I asked to be shown on the truck. When we looked there, he pointed at a wiring harness that was and still is plain as day still wrapped from the factory. I returned to the service dept 12/11/14 to let them add the redundant wiring and waited for roughly 6 hours. Still same problem even though "could not duplicate problem" is on my invoice. Since the problem still existed, I asked for a description of where these wires were going so anyone else looking into the problem would know right off what had been done. I was supplied with an ATS aftermarket repair diagram. Back to the part. In actuality the part is available from most any parts house. And as you can imagine, much cheaper. When I confronted the parts dept about this I was given the, they meant that NAPA didn't have it in store. For hundreds of dollars difference, I would have been glad to wait till the next morning! After talking with the parts manager I was given the impression that they would refund the difference but he would have to pull some paper work to show the GM why they were writing a check. A couple days later, I asked if someone there would ride in the truck with me to verify it was still doing the same thing. The GM at the dealership rode with me and it did have the same issue during that ride. Our conversation on the ride consisted of what are "common" problems with various vehicles and he told me of a problem he has of a coil going out on a Ford Thunderbird, factory and aftermarket parts both.The subject of my truck was left that day that I would let them know if the truck was fixed and would get straight on the price difference. On 12/31/14 I emailed the GM with feedback of the repair attempt and wanted to get the refund from there. I took the truck to a shop that had worked on the motor about a year earlier and a ground wire "noise filter" was added. And after reading many possible fixes on the internet, I "shielded" the alternator ground wire with aluminum foil and unplugged /replugged 2 wiring connectors on the transmission basically just checking connection there. One of those things has for now but hopefully for good fixed the problem. The best I can understand the alternator shielding helps with an AC electrical field leaving the alternator because of a bad diode. My bill total was$773.33 and a truck with the same problem! I am still trying to get my refund from the dealership but the offer I received from the GM was for $100 in an email I received on 12/31/14. After not accepting, I received another email on 1/2/15 explaining NAPA parts were lesser quality also not available the day of service. I had been lied to about part availability and also work performed (no redundant grounds). And by now, I've waited since 1/2/15 after a phone conversation the GM was to question employees involved to see if he thought anyone there had misled me, and 1/8/15 in an email he stated he would get right back with me. Even though I stated to the service advisor in the waiting room 11/17/4, I wanted to get the part from NAPA if there was a lot of difference, now the GM is deciding where I should have gotten the part. THAT IS MY DECISION NOT YOURS! If aftermarket parts are good enough for your vehicle per your choice, they're good enough for my vehicle per my choice! More

Would highly recommend Hoover for new or used car needs. After having frustrating experiences at other dealerships, Chris and the staff, were a refreshing change. Great prices, great service, honest and str After having frustrating experiences at other dealerships, Chris and the staff, were a refreshing change. Great prices, great service, honest and straight forward. Thanks to everyone for the great experience! I love my new jeep! More

Hoover Dodge in Summerville, SC made our car buying experience very pleasant. Our Salesman, Steve Richardson, was very helpful. The finance manager, Bill, helped us with financing when no one else wo experience very pleasant. Our Salesman, Steve Richardson, was very helpful. The finance manager, Bill, helped us with financing when no one else would. We will definately purchase our next vehicle here, and recomment Steve and Bill to our family and friends. Thank you. More