Hoover Toyota

STAY AWAY! Scammed me out of $1,000 as a first time car buyer! Will never go back! Also charges more because it’s in a more affluent part of town. The people- Scammed me out of $1,000 as a first time car buyer! Will never go back! Also charges more because it’s in a more affluent part of town. The people- service, seller, management are all too snobby! Please find a different place to do Toyota business! Can’t fathom how they can represent Toyota as a whole! Serra Toyota is a great place with kind people! Would drive across the country for them! More

I had an excellent experience at Hoover Toyota. From the moment I walked in, the entire team was welcoming, professional, and genuinely focused on helping me find the right vehicle without any pres From the moment I walked in, the entire team was welcoming, professional, and genuinely focused on helping me find the right vehicle without any pressure. The sales process was smooth and transparent, and everything was explained clearly from pricing to options and financing. They took the time to answer all my questions and made sure I felt confident in my decision the whole way through. What stood out the most was how efficient and respectful everyone was of my time. I never felt rushed or ignored, and the communication stayed consistent from start to finish. If you’re looking for a dealership that actually cares about its customers and makes the buying experience easy and stress-free, I highly recommend Hoover Toyota. I’ll definitely be coming back in the future and sending friends and family their way. More

Trevor was great while I was searching/buying the car. I felt insane pressure from Greg and the blonde curly headed lady that does the financing and I still continued with the purchase like an idiot!! It I felt insane pressure from Greg and the blonde curly headed lady that does the financing and I still continued with the purchase like an idiot!! It wasn’t until I messaged Trevor about a concern we had during the test drive shortly after I bought the car that his true colors began to show. They DO NOT CARE ABOUT YOU!! If you can avoid this dealership, do so AT ALL COSTS!!! The bad things ppl say about Hoover Toyota are true!!! Give someone else your business or you will be sorry!! More

First new purchase was great, second was poor. They did not handle our simple requests and the newly promoted sales manager (prior salesperson for first purchase) had become an arrogant snob. 5 pe They did not handle our simple requests and the newly promoted sales manager (prior salesperson for first purchase) had become an arrogant snob. 5 people bsing while our saleslady diligently trying to fix issues. They stripped the skidplate bolts on our new 75k vehicle. Claimed they werent stripped and sent me a video of them tightning M8 bolts with a 16" ratched handle "proves they're not stripped". No, it proves incompetence. As retaliation for my complaint, they scratched my windshield tint in several places, left a mess in trunk- after looking for wheel locks presumably, and scuffed up the driver door sill. Never called to apologize after i complained. Last toyota we will buy thanks to this dealership. More

We bought a used Camry for our 15 year old son for Christmas. We purchased the tire and rim warranty because the lady insisted that it was the best thing they offer. She said it covers everything, and Christmas. We purchased the tire and rim warranty because the lady insisted that it was the best thing they offer. She said it covers everything, and it is totally worth the money. We had the car one month and a knot appeared on the tire. I called the service department and told them we had the warranty and needed to schedule service. They scheduled me for Saturday at 10:40. We live almost two hours away so this was going to take a whole Saturday for us anyway, but when we got there, they said that they don't do tires on Saturday and the warranty company couldn't even be contacted for approval. They also said they would put a different tire on than what we had instead of a matching tire. That is, if they even approve it on Monday. The manager acted like it was no big deal that we came all of this way for a PRESCHEDULED service that would not happen. We got our salesperson involved, and she says she has it handled, but we won't know until sometime Monday, and will have to make another trip there for no reason. This service department is a complete joke. More

The sales guy we worked with was great. What wasn't great was our experience with the finance department. We were signed up for two warranties when we only agreed to one. When I seen that w What wasn't great was our experience with the finance department. We were signed up for two warranties when we only agreed to one. When I seen that we were scammed, I called and they were supposed to drop the warranties and refund us within 25 days. After 50 days we still don't have our money and have been forced to call over and over to try to get our money back. It is hard to get anyone to answer and when they do they take our information and just promise a call back. I don't recommend doing business with Hoover Toyota. More

OUR TOYOTA HIGHLANDER 2003 (BIN #JTEGF21A830092166) had been serviced by Service Advisor, Jonathan Dryer, for several years. He had been consistently performing unnecessary maintenance and charging us exce been serviced by Service Advisor, Jonathan Dryer, for several years. He had been consistently performing unnecessary maintenance and charging us excessively. I did not notice it until recently. I became concerned and started looking at the maintenance history for last 2-3 years. Every time I went there he charged me over $1,200. When asked he said those were needed. Changed the Spark Plugs, June 15, 2021, 116,000 miles, COST: $531 Changed the same Spark Plugs Again, April 2025, 126,405 miles. COST $887 Plus TAX, close to $1,000. This was significant cost increase in 4 years. Also it was changed at 10,000 miles interval (spark plug lasts over 70,000 miles). When asked his answer was age (I didn't agree) and check engine sign. When I took the car to another outfit they told me check engine sign was due to oxygen sensor malfunction and nothing to do with spark plug. On 4/27/2024 he charged me $1,396 for maintenance (124210 miles}. A year later, 4/18/2025 he charged me $1,540 for maintenance again (126405 miles). Most services were overpriced. He did Toyota recommended 120,000 miles maintenance at 117,000 miles (earlier) and charged $1,158, in November, 2021. Not sure what he did. Service department was unfriendly and did not provide information. I was recommended to change left brake padding and rotor in the next schedule. However, the test results are conflicting: 04/18/2025: LF: 8 mm, RF: 8 mm LR: 6 mm, RR: 6 mm 10/21/25 LF: 5 mm, RF: 5 mm LR: 8 mm, RR: 8 mm I only drove 1,000 miles in 6 months. The left dropped by 3 mm (significant, not possible) Right one got better (not possible). There are many other issues.. Johanathan's colleague In Hoover Toyota brought overpricing issue to my attention, which initiated my investigation. Manager had been notified. AI reviews are similar. More

Definitely disappointed in my purchase. I bought what I thought was a really good car being its a 2021 model. However I have had to sink over $9,200 dollars into this car. Had to replace f I bought what I thought was a really good car being its a 2021 model. However I have had to sink over $9,200 dollars into this car. Had to replace front axle, already tires too and now the TRANSMISSION! This should not have had to be replaced yet. Feel like I definitely got a lemon! Will not be looking to buy from here again. Not to mention they told me the tires would last at least 3 years. Becareful what you purchase from this dealership. More