Hoover Toyota

My truck left the service dept with more issue than it had when I dropped it off, they had it for 2 weeks and only put a starter on it and now it has all kinds of issues. The service writer complained abo had when I dropped it off, they had it for 2 weeks and only put a starter on it and now it has all kinds of issues. The service writer complained about being on hold with the warranty company and trying to get approval. (THAT'S YOUR JOB!!) Even the warranty company suggested to take it to another dealership. I guess Hoover Toyota is only interested in doing $500 oil changes and tire rotations. More

We have bought around eight vehicles from Hoover Toyota in the last few years. The most recent is a new Rave 4 in 2023, a used 2021 Corolla , a used 2021 Rave 4 in the last few months. We purchased a new 2 in the last few years. The most recent is a new Rave 4 in 2023, a used 2021 Corolla , a used 2021 Rave 4 in the last few months. We purchased a new 2021 Tacoma, and several Corolla’s in the last few years. We noticed the next day that the used 2021 Rave 4 had 3 worn out tires and 1 with better tread. A tire company told us the 3 tires were worn out, and having 1 with some tread , could be hard on the drive train. Hoover Toyota refused to compensate us $855..00 for the new tires.They said “the car was inspected to Toyota standards.” We will never buy cars from them again.we will also advise friends not to buy vehicles from Hoover Toyota. . More

Greg Hill went above and beyond in finding me a perfect truck. Thanks to Mike (Manager) for stepping in to help sort out a problem. I really appreciate these two gentlemen for their honesty and loyalty. T truck. Thanks to Mike (Manager) for stepping in to help sort out a problem. I really appreciate these two gentlemen for their honesty and loyalty. Those are traits that unfortunately are too scarce in the car buying business. I will be back for any other vehicle purchases and let everyone know to go to Hoover Toyota! More

Not at all satisfied with this dealership. Took to get service done on my Toyota Corolla after waiting 2 hours for it to be done and getting my vehicle back I noticed that both of my personali Took to get service done on my Toyota Corolla after waiting 2 hours for it to be done and getting my vehicle back I noticed that both of my personalized floor mats in my vehicle were gone!!!!! There’s absolutely no reason why anything in the vehicle should be touched and if it is necessary I should be informed and above all my things should be put back just the way I brought my vehicle in. More

Please whatever you do, do not put a deposit down on a car or truck. I put down a $1,000 deposit which is high for a 16K used older car, because i was sure i was going to buy this vehicle. Well unfortunat car or truck. I put down a $1,000 deposit which is high for a 16K used older car, because i was sure i was going to buy this vehicle. Well unfortunately i had a huge repair bill that came up on my home. it was Thousands of $$. I figured since this had happened they would give my deposit back seeing i could not afford to buy the car anymore. They would not... I called and left a voicemail and never heard back from that person. Now I am in even more financial despair. I would have liked to think the dealer would have helped me out, since they are here to serve the community and their customers. I feel like that would have been the right thing to do. Any way i think this speaks volumes to their core character. Please find another dealer. More

We are so pleased with our experience at Hoover Toyota that for the very first time we are willing to leave a review on a company website. From the first day of working with Jeremy Rhodes we knew he was that for the very first time we are willing to leave a review on a company website. From the first day of working with Jeremy Rhodes we knew he was an exceptional sales representative. We worked with Jeremy for over 3 weeks and he gathered so much information to provide us to help us gather more information on the cars we were considering. Jeremy treated us with such respect, kindness and honesty. Jeremy went above and beyond to accommodate our busy schedules to help us test drive cars. Jeremy knows the vehicles and answered all of our questions with honesty. He is straightforward and extremely diligent. His followthrough is quick and thorough. He is extremely professional and a delight to be with during the car search process. The car was delivered to us in beautiful freshly cleaned condition. We highly recommend Hoover Toyota. The professionalism from the moment you walk in the door until you complete the delivery process is stellar! More

I have bought three vehicles here and still drive my 2009 Tacoma. On Saturday, I brought it in for service, just as I have regularly done for fifteen years (275,000 miles). After waiting at my truck for fiv Tacoma. On Saturday, I brought it in for service, just as I have regularly done for fifteen years (275,000 miles). After waiting at my truck for five minutes, being totally ignored, I was approached by an employee (wearing no identification) who asked if I had an appointment. No appointment has been necessary for 15 years. I said I didn’t. After learning that I needed service the guy told me they maybe could get it done but it would be at least four to five hours. He delivered that message in a tone that left no doubt that he couldn’t care less. I am going to buy a new truck this spring but Hoover Toyota doesn’t want my business. More

Service department sucks was told must have appointment and leave vehicle McKinnon said come on and leave vehicle McKinnon said come on More

Be careful dealing with this dealership. My mom went there and bought a rav 4 new.. with an 850 credit score they stuck her with a 9.47 APR. When other dealerships are selling cars at 0% to My mom went there and bought a rav 4 new.. with an 850 credit score they stuck her with a 9.47 APR. When other dealerships are selling cars at 0% to 3.5%. Just be careful when their salesman can’t provide interest rates or payment information until you’re in finance dept and they tell you that’s the going interest rate due to economy! More

David and Payton were thorough and patient with answering my questions and finding me the vehicle I was looking for and within my budget. They worked with me over a year to find the right vehicle for me. Rea my questions and finding me the vehicle I was looking for and within my budget. They worked with me over a year to find the right vehicle for me. Really appreciate their patience for answering all my queries as this was my first new car purchase. Thanks David and Payton!!!! More