Hoover Toyota

No people skills. The used side didn’t even have a tech working on Saturday to do an oil change. Which I found odd. I was told to go to the other side. This is the se The used side didn’t even have a tech working on Saturday to do an oil change. Which I found odd. I was told to go to the other side. This is the second time this has happened on a Saturday. I did go on to the new sales side to get my car serviced. No smiles no hellos or how are you. Just “blah people”. Than when I picked up my car I payed and the keys were handed to me. I kindly had to ask where is my car? The gentlemen, with a smirk, “In the front”. Of course, with all the other cars I searched and searched. I typically only see VJ on the used side. She actually cares about service and her customers, and it shows. All the employees could use some education and guidance on their people skills. More

Outstanding personnel and “10” service! I’ve never owned a Toyota before so this was my very first service experience with HOOVER TOYOTA (in Hoover, Alabama) I was TOTALLY SATISFIED with I’ve never owned a Toyota before so this was my very first service experience with HOOVER TOYOTA (in Hoover, Alabama) I was TOTALLY SATISFIED with the friendliness, thoroughness, and overall professionalism of this department! Kelli was my ‘ service coordinator/manager’ and her communication skills were excellent! Overall great experience! Solid 10!! More

Took 6 hours to “diagnose” on a basic service call Car was not ready when promised. Car was promised to be washed and was not. Way overpriced for basic not complicated service and horrible service. Car was not ready when promised. Car was promised to be washed and was not. Way overpriced for basic not complicated service and horrible service. More

A little disappointed this time I usually go to Hoover Toyota for maintenance of all our Toyota vehicles and have for years. However yesterday’s experience is making me think to loo I usually go to Hoover Toyota for maintenance of all our Toyota vehicles and have for years. However yesterday’s experience is making me think to look for other auto shops. I had to wait a good 10 minutes before anyone recognized my presence in my car when drove in maintenance bay (plenty of cust reps milling around). Then the lady that did help me was less than nice and welcoming (new - had never seen her before - in fact alot of new people there - the store was just remodeled so not sure if alot of the maint techs or customer reps had left or not)... basic oil change and rotate of tires and adding new wiper blades took over an hour and a half... longer than usual... and not many cars there... lady at checkout less than steller with attitude as well... also new person... add that when I got there was some commotion with a customer right in front of my car... apparently someone else not happy with service... Needless to say this was not a good experience with Hoover Toyota and will prbably just go to Express Oil in the future to have basic maintenance done... More

Hoover Toyota We had an awesome experience. Truly a no hassle experience. The staff went above and beyond to get me the deal I wanted!!! Definitely recommend Hoov We had an awesome experience. Truly a no hassle experience. The staff went above and beyond to get me the deal I wanted!!! Definitely recommend Hoover Toyota. More

Nice customer service thanx Nice and good service and fast. Nice office coffee and drinks corner clean, showtoom nice a clean and people all in uniform professional and smiling f Nice and good service and fast. Nice office coffee and drinks corner clean, showtoom nice a clean and people all in uniform professional and smiling face. More

Quick & easy Always feel good about taking my car to Hoover Toyota. They are always one step ahead of any problem. The place is always immaculate and hours are c Always feel good about taking my car to Hoover Toyota. They are always one step ahead of any problem. The place is always immaculate and hours are convenient for working people. Johnathan dreyer was courteous and helpful. More

Regular scheduled maintenance every Everyone was very friendly, but 1 1/2 hour was a long time for an oil change. I was pleased with the actual service. Plan to return for next scheduled Everyone was very friendly, but 1 1/2 hour was a long time for an oil change. I was pleased with the actual service. Plan to return for next scheduled service More

Airbag replacement 3rd time is a charm, first time "no parts', 2nd time 'we need to order parts, but are on back order' finally 3rd time it gets fixed. Not really a deal 3rd time is a charm, first time "no parts', 2nd time 'we need to order parts, but are on back order' finally 3rd time it gets fixed. Not really a dealer issue but a Toyota issue. Seems to me that Toyota should get their act together More

Amazing Great service, and people.they dont bother you but make sure you are taken care of. My whole family buys from here. Love this dealership! Great service, and people.they dont bother you but make sure you are taken care of. My whole family buys from here. Love this dealership! More