Hoover Toyota

Jonathan Dreyer does an amazing job in the service dept! Always takes care of our needs...fair & honest! Always takes care of our needs...fair & honest! More

Worst customer I have ever had. I had front and rear brakes done and spent over $1,425.00. They said i needed a new Radiator but I told them I wanted to hold off on that. 3 days lat I had front and rear brakes done and spent over $1,425.00. They said i needed a new Radiator but I told them I wanted to hold off on that. 3 days later i decided to get a new radiator. I tried for 2 days to get the service advisor Vincent to call me. Left 2 or 3 messages NO RESPONSE. The last time I called a young lady answered the phone and I told her my problem. She asked me if wanted to esculate to Management and I told her yes. That was a day and a half a go. NO CALL BACK. I have used this dealership on and off for over 30 years. These people don't seem to care about customer satisfaction. I will never go back to this dealership again !!!!! More

This was the first experience I've had buying a vehicle all on my own. Eddie and Kim were absolutely wonderful to work with. They made the process as clear and seamless as possible. I HIGHLY recommend! all on my own. Eddie and Kim were absolutely wonderful to work with. They made the process as clear and seamless as possible. I HIGHLY recommend! More

Very eager for you to purchase a vehicle with high interest rates. Very displeased with salesman Travis Linton and finance Jeff Williams. If a customer can't afford to purchase a vehicle, why force th interest rates. Very displeased with salesman Travis Linton and finance Jeff Williams. If a customer can't afford to purchase a vehicle, why force them into buying? It's okay to turn customers away. Bad service, high prices-Who's really about to pay $38,000 for a 2023 Camry? Seriously! Very negative sales experience. More

I wanted my wife to enjoy a new vehicle. It was time for the 2014 Toyota Sienna to retire from service. At least for her. It can run many more miles for sure. When she decided what she wante It was time for the 2014 Toyota Sienna to retire from service. At least for her. It can run many more miles for sure. When she decided what she wanted and test drove a few she decided on a 2023 Toyota Highlander XSE. However, the purchasing process was very vague. No final price of actually what the vehicle would cost and some type of extended warranty which seems to be useless. The vehicle comes with a lifetime powertrain warranty. Also, the interest rate is 8.4% and why is that? Her credit score is 844 at the time Hoover Toyota checked it. This is a complete scam.I want to return the vehicle today. Hoover Toyota is ripping people off. This is not right and people working there should be honest about selling vehicles. Unless someone can redo this contract for my wife then the vehicle needs to be returned. I have no clue why the dealership would take advantage of someone like that. I would appreciate a call back for this situation on Monday March 13. Then after the sale of a useless extended warranty the finance manager wanted to know if we could purchase another policy for wheel and tire damage. I don't really understand the process. David B. Ellard 205-292-1658 More

New rave-4 had a problem, Dustin Parker took excellent care and they fixed the problem. Everyone in service dept. were very helpful and courteous! Definitely 5 star + service. care and they fixed the problem. Everyone in service dept. were very helpful and courteous! Definitely 5 star + service. More

Terrible service department. This is the most unorganized service department I've ever experienced. At first they tell you that you have to make an appt, only to be told you can This is the most unorganized service department I've ever experienced. At first they tell you that you have to make an appt, only to be told you can't make and appt. Now they've gone back to appts. But why?? I had an appt for 830am and at 2pm, my vehicle still isn't ready. To make matters worse, I've experienced some of the most unpleasant, misogynistic employees. If you can, take your vehicle elsewhere. More

I bought my new Toyota Prius at Hoover Toyota in 2016. Great car, 50+ mpg. When I have had an appointment for car service here previously, there has been a shuttle to take you home or to your workpla Great car, 50+ mpg. When I have had an appointment for car service here previously, there has been a shuttle to take you home or to your workplace depending on an estimate of time it would take if it was needed, This was a great service that allowed me to work or do chores at home while my car was serviced. I made a reservation for 7am on Saturday, 11/19/22. I was told when I arrived that the shuttle was no longer available due to shortage of staff. I have been a chaplain in healthcare until recently, so I understand about having a shortage of workers. So I’ve waited. After 3+ hours, I am still waiting, I asked the service person at the check in station for an estimate of time, I was told by the kind woman that my car was almost ready. It has now been 5 hours and it is almost ready. Still no car. I’m a nice guy generally, but I’m frustrated and greatly disappointed in the poor service. My name is Malcolm Marler. More

Vincent was great! He was very quick and professional! I highly recommend him! Great service! He was very quick and professional! I highly recommend him! Great service! More