Hoover Toyota

I brought my car in for an electrical problem. My low-beam headlights did not work on Tuesday, but my high-beams did. Both low and high-beams worked on Wednesday. On Thursday, neither the low nor hig low-beam headlights did not work on Tuesday, but my high-beams did. Both low and high-beams worked on Wednesday. On Thursday, neither the low nor high-beams worked. Neither worked on Friday when I brought it to the service department. I explained all of the above to the individual who took my car in. He stated they would test the electrical system. On Saturday, a different "handler" called. He said the headlights were blown and that they had installed new bulbs ($30 each, and $60 of labor, for $120 headlights -- wow). I didn't think the problem had been the bulbs, and I knew that was darn expensive for new headlights, but it sounded a heckuva lot cheaper than an electrical problem, so I put my concerns aside. I shouldn't have put my concerns aside. The following Thursday, the car died without warning at a busy intersection. It wouldn't re-start; I had no lights; and no power-anything. I spoke to the service person who initially took the car in. He tacitly admitted that an electrical test had not been done, as I'd requested. I said, you guys saw a girl come in, and figured I didn't know what I was talking about. He didn't deny it. I reviewed my receipt and saw he had summarized the problem as the headlights not working (as opposed to working intermittently) and that he did not request an electrical test. Then, I asked to speak to the manager. He put me on hold while he went to find the manager. Then, THE SAME GUY returned to the phone and said, "I'm the manager." I asked, and he had not been promoted in the past five minutes. He was an "assistant service manager" (I'm sure they all are). I asked him again if an electrical test had been performed. He hemmed and hawed and said if they couldn't recreate the problem, they couldn't do the test. Other than saying, "bring it back in," he made no effort to apologize or make things right. I always thought the dealership was a pricier but quicker alternative to the local shops, and that they'd be best for this job because of specialized diagnostic equipment. None of that matters when you don't take the time to do the job right and you don't own up to your mistakes. More

They just screwed me up completely. It took them three days to do a 60K service. That was ridiculous. When I brought a car on Saturday morning they told me it was going to be 4 hours job. At 5.00PM Adam days to do a 60K service. That was ridiculous. When I brought a car on Saturday morning they told me it was going to be 4 hours job. At 5.00PM Adam called me and said the car was not ready. That was the first time I got disappointed though I did drop by anyway to make sure the car would be fixed on Monday. And he promised me that. Can you imagine me frustration when after work in Monday evening I came to the service to find that my car had not been even started? And again guys explained that they had been slammed by a number of customers and my service had been put on hold since this supposed to be four hour job. This time it was Brandon who promised me that the car would be done tomorrow (Tuesday) he would drive up it to my address at my convenience. Also he offered 50% discount for the service which I thought would be fair enough. Now Laugh. I called them around 1.00PM and I was transferred to ADAM. He asked when I want to get the car. I told around 5.00PM he said that impossible since they would close at 5.00 and a driver had to come back to garage by this time. In nutshall I got the car at 2.00PM at the peak of my business so I had to find someone to fill in while I was take care of the car. I soaked under the rain because they brought the car when it was dogs and cats outside. And they charged me entire sum! Now I wondering why it took so long to service my car if on Tuesday they left a message that the car was ready at 9.30? It was obviously less than 4 hours they had claimed they need to do the job. Should I be concerned with the quality of the service? More

whew!..you ready for this?? i traded in my 2007 mini for a 2008 Jeep Liberty. we needed a bigger car because all our others got damaged or totalled in the Apr tornado in Pleasant Grove, AL..bought Jeep 7/8. a 2008 Jeep Liberty. we needed a bigger car because all our others got damaged or totalled in the Apr tornado in Pleasant Grove, AL..bought Jeep 7/8..drove to Walmart 7/9 drove to Orlando on a much needed vacation on 7/10...it stayed valet parked till 7/15..Valet said theres a problem..after being told it was under warranty..they call and say..oh the warranty expired in June..well i had to pay $96 for towing 4 miles to nearest Jeep..ok.part was on back order fuel pump....so we are stuck in Orlando!..paid $214 for rental back to Bham, and had to use this rental, (which was scary, a GOLD IMPALA and the tag was 884 YUM)..i felt like a freak for a few days..had to pay another $100 penalty for turning it in at Bham. They also had me pay the Labor $300 to put the part on...3 weeks later jeep back in bham. BUT...light came on with a problem so they take it to Benchmark Jeep..days later they call...OH, come get your Jeep its ready!..wasnt a hour later they call and say Well, light came back on with an evap leak..so we gotta take it back to Benchmark...thru all this i said just give me back my Mini..but they offered a warranty and said it wasnt a big problem..in the meantime...im getting calls from Mini Financial saying you are LATE on your payment....after i call Laurie and Mike at Hoover Toyota and tell them i dont want the Jeep im coming to get my Mini the next day....I call Mini and want to pay a payment. and they tell me the payoff was just WIRED...ok why would they wait from 7/8 to 8/5 to payoff my car?...the payoff was $13595 Hoover Toyota said they would give me $14300 for it...they are getting the title and have not paid me the difference of $704 and I still have over $700 more in a Jeep i havent drove since 7/10. When they knew i was coming to get the Mini..i stupidly called first....i passed my Mini on the way there. they tried to sell me a used Rav4 with a dent for $20k...PUKE!. I went back the next day saw my mini and asked for the keys...Mike had already left for the day...and he knew i was on my way there..they gave me my Mini..(didnt know it was paid off till i called Mini the next day)...The owner Gordon Stewart (i never got past his secretary) never ever even bothered to call me after calling 4 times. I ended up trading the Mini in at Jim Burke Nissan ( it was like night and day the difference between these dealerships!) Jim Burke was awesome!!! highly recommend them..they are duking it out with Hoover Toyota....i still think Hoover owes me, at my calculations $1414.......STAY AWAY...FAR AWAY from HOOVER TOYOTA...You have been warned!!!!!.my next letter is to the BBB...Donna Waldrop....Bham, Al More

Does not care about the customer at all - Hoover Toyota Service Dept may smile while they greet you or ask how you are, but their service management is piss poor no matter if they smile or not... Believe m Service Dept may smile while they greet you or ask how you are, but their service management is piss poor no matter if they smile or not... Believe me, I will never have any of my vehicles worked on at this place ever again. They mounted a set of used tires on a set of used wheels for my Tundra. Wheels & tires both in excellent condition, I was so excited! Well, after I had a blowout in the middle of nowhere on the way to a Destin vacation and $500 later, both the tow company & Sears (where I went to replace the tire) told me to take the tire back up to whoever did the work and show the service managers what kind of shoddy work was done and they may help me out... So, I took their advice. I went up to the service station and politely addressed the issue b/c at this point there was no reason to be upset.. The damage was done, fixed, and people make mistakes - it happens... One manager after another came and not only listened to my story but was also shown before & after photos and the wheel and tire itself and what had happened. Everyone was in agreement that the tire was mis-mounted and had bent the steel belt inside the tire that creates a seal to the wheel in the process. They even said it had happened before... What upset me was Then the "Service Foreman" came out, took a look, and told me SORRY that was a MANUFACTURERS DEFECT and I would have to call them and walked away along with every other manager there... I was blown away!! This was such a clear act of customer neglect - It was unreal! I had all the evidence in the world to show exactly what had happened without a doubt. After a couple words were exchanged about what I thought about their professional judgement and dodging abilities, I knew I shouldn't have gone up there and that all it would do would tick me off. So, all I want to do is share my story in hopes that this would help a couple of people save their hard earned time and money and stay away from such a business and take it elsewhere - somewhere that works hard to earn your business... Not takes your money, neglects you the customer, and hopes there are no problems so they don't have to roll it off on someone else... BAD BUSINESS ETHICS. Trust me, I'm obviously not the only one that feels this way... Ha, novel! Hope this helps... More

Dealerhsip would not do the 5000 mile maintenance on my new Sequoia because I refused to sign a binding arbitration agreement that only favored the dealership in the event of a dispute. I also wanted to ta new Sequoia because I refused to sign a binding arbitration agreement that only favored the dealership in the event of a dispute. I also wanted to take care of the recall and was informed that they couldn't do that without my agreeing to arbitration. I did not purchase the vehicle from them as they produced the arbitration agreement at the end of the buying process as a "just sign here". I purchased the vehicle at a dealership in another state that did not require the agreement. I refused then and am refusing now to give up my 7th amendment rights. I wanted to record the conversation with Mr. Stewart today and he was upset that I would want to infringe on his privacy in that way. He said they could not service my car and would I "Pull your vehicle out of the service bay so we can service other customers". More

They were horrible... kept changing prices on the cars and had no idea what they were even talking about. If this is the best Toyota has to offer... they need to completely go out of business. They are s and had no idea what they were even talking about. If this is the best Toyota has to offer... they need to completely go out of business. They are such high quality auto's but this really puts Toyota in a poor light. To even consider handling their cars. They seem to try their best to take advantage of you, and scam you. I would never recommend them to anyone. There are too many other car dealers out there. More

What a con artist. This guy will actually lie to your face during the course of a sale and completely disappear when the expectations are not met. No double speak here, they flat out lie! Pricing, opti face during the course of a sale and completely disappear when the expectations are not met. No double speak here, they flat out lie! Pricing, options, you name it. There were a number of irritated customers during my sale (this should have been the tip off, not one or two, but about five in the course of an hour). And ten minutes actually translates into 2 hours on a normal persons watch. When the papers are signed, your just another piece of meat, they want nothing to do with you at that point, not even a "thank you". Toyota of North America has been very helpful in this situation with a very ugly dealer. More