Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hopkins Ford of Elgin
Elgin, IL
308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 308 reviews
December 09, 2023
During a recent visit to the dealership, we had the pleasure of being assisted by Mr. Tim Parpulanskiy and Angel Gallegos . Their friendliness’s and approachable demeanor greatly contributed to our po pleasure of being assisted by Mr. Tim Parpulanskiy and Angel Gallegos . Their friendliness’s and approachable demeanor greatly contributed to our positive experience. They made the purchase process extremely pleasant and got the vehicle mom wanted!!! More
by Mina Vega
Employees Worked With
Angel Gallegos, Tim Parpulanskiy
Helpful November 26, 2023
Do NOT buy from here, they lie: Classic bait and switch. Attempting to purchase WITH CASH we found out that the sale price is actually at least $2400 more than advertised (and I’m not talking taxes, title a Attempting to purchase WITH CASH we found out that the sale price is actually at least $2400 more than advertised (and I’m not talking taxes, title and fees). Our experience was the same as another reviewer who was trying to purchase with cash 3 weeks ago…we went with a set budget, buying with cash, which we told both Austin and Angel up-front. We spent two hours there test-driving and learning about the features of the 2022 Blue Mustang Mach-E GT. Things seemed fine up to the point we said we wanted to buy. We agreed on a price, and Angel came out and presented us with a sheet of paper, telling us “I have to do this with everyone.“ Angel then showed us the paper with the price breakdown and, in retrospect, I should’ve figured something was fishy when he hadn’t written down the “out the door“ final number. I just didn’t think anything of it, because it never occurred to me that these people would be attempting something so deceitful. So after he showed us the sheet with a breakdown of the MSRP, the price we were getting, the optional accessories, tax title, and a couple of other fees, we told Angel we didn’t want the “Accessories” and so Angel crossed out the accessory costs at the bottom because we didn’t want those, and we initialed the paper near the cost of the car that we had negotiated (he added “+++” after the number for tax, title and fees). The “optional accessories” included: $2400-ish for “EV certification“ which was just another name for their extended warranty; $1795 for interior and exterior protection (if they mention interior “hydrophobic protection“ that’s it); and $595 for some kind of additional theft protection that in case the car was stolen, we would get $5000 back on top of what our insurance would pay. After he took our initialed “price disclosure“ back to his manager, he came back and asked if we wanted to finance it, to which we told him no. At that point, he tried to convince us by saying if we were to finance it, “It’s a simple interest loan so you could pay 90% off it off in the first week and then pay the remaining 10% off in the first six months.“ I asked him if there was a prepayment penalty and he replied “No, it’s just that if you pay it off in less than six months we lose the money we make on the loan“. At the time I thought it was a good sign of their integrity, but in retrospect, I wonder if he just didn’t know he wasn’t supposed to tell us that. He went back to his manager, came back once again, and asked us if we wanted to have our car serviced there, which we told him no because it’s a 45 minute drive one way. While we then waited for Angel to come back, Austin sat with us and asked for our insurance and began going through the process of getting the paperwork started. So we were confused and shocked when Austin got up and then a person we had never met before, Chris the general sales manager, sat down and informed us that the “optional” package both Austin and Angel told us about was now “mandatory“ and that there had been a “miscommunication“. He wouldn’t budge and just blamed us for not reading the fine print online. I’m sure if we had agreed to finance some or all of the car purchase those “accessories“ would have been truly optional for us. They claim to be transparent in their pricing and then pointed us to the fine print on their website. If you have to put something in fine print, and then blame the customer for not reading it, that is not “ transparent pricing“. I am reporting them to the State, their City and County as well as the BBB and any other agencies I can. Which is easier to believe: that they are lying to us; or that two of their sales people were so utterly incompetent that over the course of two hours, they accidentally presented a mandatory “accessory add-on” as optional to us? More
by Mawnstroe
Employees Worked With
Chris Popa, Austin Welch, Angel Gallegos
October 18, 2023
Hopefully not all cars are lemons like mine Ford Motor Company Ford Motor Company knows what I am talking about…. Hopkins Ford of Elgin Ford of Elgin lies about fixing cars under warranty…. All explorers Company Ford Motor Company knows what I am talking about…. Hopkins Ford of Elgin Ford of Elgin lies about fixing cars under warranty…. All explorers have issues…. ?? Really 3 times in the shop after full transmission replacement and still having issues??? Now the customer service satisfaction of Ford asked if I want to get the engineering department involved?? Really ?? Or easily said I can trade in my car and take the hit of $10k on upside down….. ridiculous 15k miles on the car and they washed their hands More
by Garay
Employees Worked With
Jeff Hopkins
September 16, 2023
Hopkins Ford told us, when we asked for an out-the-door price, that they always put a “First Place Finish” on all their vehicles to protect them while in their lot from bird droppings and such. We went price, that they always put a “First Place Finish” on all their vehicles to protect them while in their lot from bird droppings and such. We went to Hopkins Ford in Elgin when we saw a vehicle we were interested in that was CLEARLY PRICED ONLINE for just over $42,000. However, when we asked how much it would be out-the-door, they tacked on $1795 for “Accessories” that they said was something that could not be taken off the price, even though I knew they could. If they truly could not take off the dealer added $1795, then they should have priced the vehicle at $42,000+$1795=$43,795 ONLINE in order to be in compliance with FTC automotive and commercial selling laws. Needless to say, we did not buy at this dealership, and found a better deal elsewhere a couple weeks later from a reputable dealership that does not play these types of games. To save future customers time, here is some information to help the customer INSIST that Hopkins Ford take off the price of accessories if they were not included in their advertised price online. Make sure to take pictures of the advertised price online before going to the dealership if you still desire to buy from them. There are laws against adding up-charges (against your will) that are over and above what the dealer has posted as the vehicle price online (except tax, and minimal title, plates, and doc fees). There was a recent FTC (Federal Trade Commission) lawsuit against another dealership in 2022 that came with rather stiff penalties for the same behavior I am describing from Hopkins Ford. I have also attached some pictures that hit the key points of advertising laws and regulations that Hopkins Ford violated and I hope this post helps vehicle buyers prepare to deny a tactic this dealership used to get potential customers to pay more than they need to. More
by UnnecessaryAddOns
Employees Worked With
Adam McCarthey
August 13, 2023
I have felt that I can trust Ryan and his team to be fair and honest. That is of the utmost importance to me. They have shown good communication and provided excellent service. and honest. That is of the utmost importance to me. They have shown good communication and provided excellent service. More
by Shannon
Employees Worked With
Ryan
June 14, 2023
The service department ensured that the warning lights and sensors on my 2018 Ecosport were properly corrected. They installed a new starter and I’m satisfied with the work and service. Victor was very he and sensors on my 2018 Ecosport were properly corrected. They installed a new starter and I’m satisfied with the work and service. Victor was very helpful and worked to get me a fair price. More
by Kjheykoop
Employees Worked With
Victor
May 30, 2023
The dealer had my car for 6 weeks. Each time I called to see if it was ready they would say they found another problem. When I finally picked up my car on 5/27/23 it had an extra 1000 Each time I called to see if it was ready they would say they found another problem. When I finally picked up my car on 5/27/23 it had an extra 1000 miles on it. The service manager claim he would look into it and tried to make a joke about it. Not only having the extra miles, but the area around the lift gate inside had what look like blue paint like someone had been moving something. The service manager Neil offered to detail my car, but I don't want to chance leaving my car with this dealer. More
by lkd04
Employees Worked With
Neil, Victor
April 06, 2023
They lie to their customers to get them through the door. Once you are there, they will bait and switch on you with the pricing. Happened to me on Saturday 4/1/2023. I called about a Bronco, they told me the Once you are there, they will bait and switch on you with the pricing. Happened to me on Saturday 4/1/2023. I called about a Bronco, they told me the price over the phone and even referenced the website. That was the price. After test driving it and seeing the features, we agreed to purchase. As we were filling out the Ford Credit application, they pull out THE REAL PRICE, which was 11k over the asking price. After arguing and being on site for 2 hours, we decided not to buy from them. As we felt we were being deceived. No sale unless you agreed to pay the extra mark up. It would be better if you told me the actual price before I wasted my time coming to your dealership. I would avoid doing business here. More
by oscararanda54
Employees Worked With
Bernie Barradas
