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Horne Kia
Gilbert, AZ
604 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 604 reviews
June 08, 2012
My wife and I really liked the dealership because there My wife and I really liked the dealership because there was no pressure to buy and the sales staff listened to the type of vehicle we wanted and My wife and I really liked the dealership because there was no pressure to buy and the sales staff listened to the type of vehicle we wanted and our price range. The negotiation process was very low key and we walked away feeling it was a good deal for both us and the dealership. Mr. Vopat(sales) was very knowledgable as to the workings of the vehicle we chose and took the time on two separate occasions to demonstrate to both of us how the different features in the vehicle worked. He has also followed up with us to make sure there were no problems and reiterated that we could contact him at any time if we needed anything. In all of our years buying vehicles he was the best salesperson we ever dealt with-completely honest!! The dealership has also called us to make sure everything was o.k. More
by ryoung68
Employees Worked With
Michael Vopat
June 02, 2012
My husband and i went in to Horne Kia to trade in his truck for a car. This was not easy to do. But our sales guy, Joe Freeman was wonderful!! He was able to get us in a 2012 Kia Optima for a great price truck for a car. This was not easy to do. But our sales guy, Joe Freeman was wonderful!! He was able to get us in a 2012 Kia Optima for a great price!! He was so friendly and made us feel very comfortable! We will absolutely recommend this dealership to all our friends!! Thanks Joe and rock on Vera!:) More
by valshippy
Employees Worked With
Joe Freeman
May 21, 2012
We are very satisfied with or experience at Horne Kia. Bob LaMarca was knowledgeable of the the product and very helpful in getting us the car that we wanted within the guidlines we presented to make the Bob LaMarca was knowledgeable of the the product and very helpful in getting us the car that we wanted within the guidlines we presented to make the purchase. Non-pushy, willing to work with us throughout the car buying experience, we would go back to Horne Kia again for sure. More
by pbuckles
Employees Worked With
Bob LaMarca
May 21, 2012
Purchase experience was fantastic. Really did everything possible to give us what we wanted and needed. Prior service experience, was good, however, they say they will call when the car is ready, then th possible to give us what we wanted and needed. Prior service experience, was good, however, they say they will call when the car is ready, then they don't. You find yourself waiting and putting your day on hold. That is kind of annoying, but, everthing else is great! More
by tdtsales
Employees Worked With
Teri Thomas
May 08, 2012
I Came into have maintanence done on my 2010 Kis Soul. While I was waiting I went to check out the new Soul's to see what changes have been made. Josh was the saleman who came and explained all of the n While I was waiting I went to check out the new Soul's to see what changes have been made. Josh was the saleman who came and explained all of the new changes to the Soul and he answered all of my questions. He offered a test drive, which I took. He is very knowledgable and courteous with a good sense of humor. We were joined by the finance agent Hector and they both worked with several options over several hours until we reached an agreement. I had to wait for the delivery a couple of weeks. I was kept informed of the progress and accepted delivery of a perfect car. Josh was helpful getting everything from my old car to the new one. Since then I have received several messages expressing thanks and letting me know that I can call the general manager if I experience any problems. This is the second Kia Soul that I have bought from Horne Kia. They are very friendly and helpful. They don't come across with a real agressive hard sell, but have the knowledge to answer questions and give the information you need to make a decision. This is my fourth Kia vehicle and I couldn't be more pleased. I recommend them to everyone. It was a great experience. More
by Nancy Fleming
Employees Worked With
Josh (sales) and Hector Garcia-finance
May 08, 2012
I had my vehicle towed to the dealership for repairs needed. I spoke to Mickey before I had it dropped off there and he assured me a diagnostic would be completed very soon after drop-off. My vehicle wa needed. I spoke to Mickey before I had it dropped off there and he assured me a diagnostic would be completed very soon after drop-off. My vehicle was dropped off before 11 a.m. I then called at 12, then 1 and was told someone would call me back within 5-10 minutes. I waited 15 minutes then called back again. When I called back I was put on an extended hold by the lady answering the phone, so long I rang back the dealership. I then called back and got the same lady who then told me I would need to wait five minutes for Mickey to call me back. I waited 10 minutes, Mickey never called back and I was told he was "still with a customer". By then someone else, a man, answered the phone and told me that my battery was "no good" and that I would need to either buy a new one or go to Autozone where I bought it and exchange it before a complete diagnostic could be done. I was flabbergasted! So, I have to go get a battery for you to run a test?! I called AAA and had them come out to do a diagnostic and my battery tested perfectly but my alternator did not, I DID NOT have to go buy a new battery or exchange it for them to tell me that, either. And to add insult to injury, I get in my van when I arrive and it starts right up but my battery is "no good" though?! Wow, I am amazed at how tactless and deceitful this dealership's service department was. Needless to say, I had my car taken to another dealer for repairs. More
by mrsshamika
Employees Worked With
Mickey
May 06, 2012
I found myself in the unexpected position of having to buy a new vehicle after a not-at-fault accident totaled my vehicle. After having major hassles with two competing Kia dealerships in the East Vall buy a new vehicle after a not-at-fault accident totaled my vehicle. After having major hassles with two competing Kia dealerships in the East Valley (through Costco program referrals) I stopped off to look at Kia Sorento LXs available on lot. I was introduced to Alain that evening and in the limited time before closing that night Alain provided me with complete information on vehicle I was interested in purchasing without having to ask. I followed through next day with Chris Nall. Chris worked with me via email and phone and I got the information I needed without any trouble. Any kinks in the information were worked out quickly and I accepted Horne Kia's offer with plans to stop by that evening to finalize the deal. Chris turned me back over to Alain, who was ready for me and we went through the purchase process without any trouble whatsoever. Alain took me out to vehicle and was very thorough in explaining the features and setting up the hands-free bluetooth features. The finance manager Hector however took a very long time to wrap things up with other customers before me but until he was available Alain stayed with me through the entire process and made sure I was not left stewing while waiting to get the financing papers out of the way. Even when I finally got to sit with Hector he was very low key and no high pressure on selling me the purchase extras. He very politely accepted my "no thanks" for each and immediately moved on to the next matter. AND NOW THE BAD NEWS - Alain ultimately failed to follow through as promised on the requested order and installation of accessories prior to or after delivery. It took over a week to get a response on arrangements for installation of the aftermarket DVD system. By that time, I had gotten price quotes that were initially 400 under what Chris Nall quoted. The actual price for the referred aftermarket installer ended up matching what I was quoted elsewhere - 400 dollars less than what Nall quoted me. When I arrived at the installer, after having made arrangements for the install myself, I found Horne Kia had called after the fact and attempted to have the install presented as 'dealer-arranged' and at the cost adjusted upward to the more expensive dealer quote. The installer quickly confirmed my separately-made arrangements and honored the original less expensive quote he made over the phone to me. The installer also installed free of charge the front hood deflector that I had to buy from a different dealer because Alain failed to follow through on my request for purchase and installation prior to delivery of the vehicle - a nice gesture to compensate for the hassle I had with Horne Kia. Alain also failed to deliver on his promise to secure a set of cross rails to add to my roof rack. I gave him a pretty wide timeframe from date of purchase to the time I needed these rails for a road trip - six weeks. I ended up buying the rails on Costco discount from their Scottsdale-based competitor - and I ended up saving money on the deal because Horne Kia's part prices are approximately 30% higher than what their competitor charges over the counter. So even with the discounted install price I was still $40 ahead of what I would have paid to Horne Kia JUST for the purchase of the cross rails. All in all, I was schmoozed into providing the originally glowing review, but I have to be honest here and relay just how Horne Kia fails to follow through with their customers. I have not been re-contacted by Kia Motors for the satisfaction survey yet (they originally called me while I was in rush-hour traffic and have not to date called me back), but Horne Kia is on notice that I will pull no punches if Kia Motors does ask for my opinion on how I have been ultimately treated by this dealership. Bottom line is that I'll recommend Horne Kia for a satisfactory deal and purchase price, but be aware that they will blow you off after all signatures are on the dotted line. More
by RTFRAZ666
Employees Worked With
Alain, Chris (Internet managers)
April 30, 2012
I had a wonderful experience purchasing a car at this dealership. I worked with Todd by email to locate the specific car I was looking for and to discuss pricing details. When I came to the dealership dealership. I worked with Todd by email to locate the specific car I was looking for and to discuss pricing details. When I came to the dealership to purchase the car, I worked with Bob and he honored the agreement that I had made with Todd by email. The entire experience was very simple and the staff was helpful and friendly. I will be recommending this dealership to anyone looking to purchase a Kia! More
by MRitch
Employees Worked With
Todd, Bob
April 29, 2012
Alain made this experience very enjoyable. I can not thank him enough for having such a smooth experience. I did not know I was able to trade-in my car so effortlessly. I did not realize I was able to b thank him enough for having such a smooth experience. I did not know I was able to trade-in my car so effortlessly. I did not realize I was able to buy a brand new car for the payment I wanted. I also did not know that I had such a good credit score. I am a business owner and will be sending all of my clients to you. Thank-you again. You are excellent. More
by dramatics
Employees Worked With
Alain Duval
April 25, 2012
Every employee at this dealership were very friendly and accommodating. Alain Duvall was an excellent salesperson. I most certainly will let my friends know of this dealership. accommodating. Alain Duvall was an excellent salesperson. I most certainly will let my friends know of this dealership. More
by mollypolk
Employees Worked With
Chris Nall and Alain Duvall
