Hoselton Auto Mall
East Rochester, NY
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11 days and 6 people it took to purchase a truck. First test drive, nice black truck but wanted silver, they found one at another dealer and sent it to Hoselton. I left work to test drive it and it was wr test drive, nice black truck but wanted silver, they found one at another dealer and sent it to Hoselton. I left work to test drive it and it was wrong truck and it was white. searching again and found another one but that dealer wouldn't deal with Hoselton. They tried to sell me another truck but the price was much higher so I agreed to buy the original black truck that I test drove. They couldn't find it anywhere. At this point I pretty much gave up. They called and offered me a 2019 with more amenities but it was going to be more money. I said no deal then they called the next day and agreed to the deal I had originally made. In all of the BS the one thing I insisted on was a bed liner. Of course that was overlooked and I never received one. They did however offer to add one for and extra $790 over the course of the loan. No Thank you. My wife and I went to get the truck and we had to sign a damage disclosure because when they brought it to the front lot they had ran into something and had to fix it. I have left a lot of back and forth details out of this review because it is exhausting. This is my 3rd bad experience with them. The other 2 experiences were years ago so I thought I would give them another chance. Never again. This was the worst vehicle buying experience ever. More
Great dealership! I walked in six months ago with my mother and her old clunker of a car and a fairly tight budget. I was greeted by Connor the sales manager who assured us he could help after hearing w mother and her old clunker of a car and a fairly tight budget. I was greeted by Connor the sales manager who assured us he could help after hearing what we had to work with. He referred us to Brian Shepardson on the sales staff who within a few hours had my mother ready to drive out in her new leased 2020 Toyota corolla that totally suits her lifestyle and budget. She loves the car. What stood out the most was these two gentlemen’s commitment to our satisfaction and pride in their product. I returned last week and purchased a leftover 2019 tundra 4 x 4 long bed! Once again I worked with Connor and Brian and couldn’t be happier with my purchase. I shopped other major dealerships in the process and Hazleton Was hands-down the best!! Thanks again! Adrian Seay More
Satisfactorily concluded a purchased 2020 Nissan Altima I just purchased a 2020 Nissan Altima and am greatly pleased with the car as well as with the sales man. The negotiations went remarkably smoothly. I just purchased a 2020 Nissan Altima and am greatly pleased with the car as well as with the sales man. The negotiations went remarkably smoothly. I compliment the sales man for his patience and closing the deal with mutual satisfaction. I would certainly continue using Hoselton in the future after developing a mutual relationship with management. More
Outstanding Customer Focus James Crowell made the buying experience a pleasure. He was extremely customer focused. Finance contact Joe DiGuardi added to that wonderful experie James Crowell made the buying experience a pleasure. He was extremely customer focused. Finance contact Joe DiGuardi added to that wonderful experience. Because of them, we will be back in the future when we need a vehicle. More
RAVES 4 THE RAV4 Purchased a new RAV4 and was completely satisfied with the entire operation at Hoselton. The sales team answered all my question, and help me in deci Purchased a new RAV4 and was completely satisfied with the entire operation at Hoselton. The sales team answered all my question, and help me in deciding on my vehicle. I've heard about Hoselton being a great dealer to work with and I wasn't disappointed. Thank you Hoselton and all the professionals you have working there. It was indeed a positive experience. Chuck Wood More
My 6'th Nissan This was the 6;th Nissan I leased from Hoselton. I keep coming back because of the positive experience of dealing with the sales team, The facility This was the 6;th Nissan I leased from Hoselton. I keep coming back because of the positive experience of dealing with the sales team, The facility is great with all the complimentary amenities including wifi. My salesperson "Craig" was a pleasure to deal with. More
Purchased 2020 Tundra This is my fourth Tundra purchased from Hoselton. Phil is my salesman. Able to find the truck I wanted, they didn’t waste my time! Great job. This is my fourth Tundra purchased from Hoselton. Phil is my salesman. Able to find the truck I wanted, they didn’t waste my time! Great job. More
First time leasee I had an excellent experience working with Tyler and the other staff members at Hoselton. I had an absurd amount of questions about my new truck and a I had an excellent experience working with Tyler and the other staff members at Hoselton. I had an absurd amount of questions about my new truck and about how leasing works - Tyler was super patient and thoughtful, answering every question I had. I would (and have already!) recommend Hoselton to friends! More
Purchased a pick up truck. I have been buying my vehicles from Hoseltons for many years, and will continue to do so. They are honest and up front with everything, and if there w I have been buying my vehicles from Hoseltons for many years, and will continue to do so. They are honest and up front with everything, and if there was a problem, they will take care of it immediately. More
Tyler Cretelle is the best! Tyler Cretelle made my car leasing experience very comfortable and easy. He is so passionate about his work, and covered all angles of the leasing pro Tyler Cretelle made my car leasing experience very comfortable and easy. He is so passionate about his work, and covered all angles of the leasing process! Love my Chevrolet. :-) More