Hoselton Auto Mall

Hoselton Auto Mall responded

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear about your positive experience with our Service Department and with Matt Earnst. Matt is indeed a valuable member of our team, and we're glad he was able to assist you effectively. It's great to know that our 6-month guarantee on used cars has added to your satisfaction. At Hoselton Auto Mall, we're committed to offering services and policies that make a real difference for our customers. We look forward to serving you again in the future and hope you continue to enjoy your vehicle. Should you need any more assistance, please don't hesitate to reach out.

Hoselton Auto Mall responded

Thank you Danasia, so much for your glowing review and for taking the time to share your experience with Steve D. at Hoselton Pre-Owned Super Center! We're thrilled to hear that Steve was able to assist you with patience, helpfulness, and punctuality. We always aim to deliver a great experience, and we're glad to know that Steve helped make your car buying process a memorable one. Enjoy your Nissan Rogue, and remember, we're here whenever you need us. Welcome to the Hoselton family!

Hoselton Auto Mall responded

Hi Cody - We were disheartened to read about your recent experience at Hoselton Toyota. Transparency, honesty, and the trust of our customers are the cornerstones of our business, and it's clear that we fell short in your case. Your feedback is invaluable as it shines a light on areas where we can improve, particularly in our communication regarding financial details. Understanding the importance of the situation you've described, we are actively reviewing our internal procedures to ensure such an oversight does not happen again. It is our mission to provide service that not only meets but exceeds the expectations of our customers, grounded in clarity, respect, and genuine care. We would be grateful for the opportunity to speak with you directly to address your concerns and work towards a resolution. Your trust is paramount to us, and we are committed to earning it back. We hope to demonstrate our dedication to integrity and customer satisfaction, reflective of the values we aspire to uphold at Hoselton Toyota. Please reach out to me directly at jphastings@hoselton.com so I can begin to work towards restoring your trust in Hoselton Toyota. Your satisfaction is our top priority, and we hope to have the chance to prove this to you. - JP, Customer Experience Manager.

Hoselton Auto Mall responded

Thank you so much for sharing your positive experience with Chris Cammarata at Hoselton Toyota. We are thrilled to hear about the courteous and pressure-free service you received. Chris exemplifies our commitment to providing thorough, patient, and personalized assistance to each customer, helping them make informed decisions without feeling rushed. Your satisfaction and comfort during the car-buying process are our top priorities. Whether you decide to purchase a new vehicle or not, we're glad to know that Chris's guidance has been helpful to you. Our team is here for you every step of the way, ready to answer any more questions you may have or to assist further in your decision-making process. We appreciate your kind words and are grateful for the opportunity to serve you. Thank you for considering Hoselton Toyota for your automotive needs. We look forward to the possibility of welcoming you into our family of satisfied customers.

Hoselton Auto Mall responded

We greatly appreciate your wonderful review of your experience with Dan Schmitt at Hoselton Nissan. Keeping customers informed and helping them find the perfect vehicle is our priority. We're thrilled that Dan made your car-buying process enjoyable. Thank you for choosing Hoselton Nissan, and we're here for any future automotive needs.

Hoselton Auto Mall responded

Hi Kristine! Thank you for the glowing 5-star review! We're delighted to hear about your fantastic experience with Craig at Hoselton Nissan. Making the car-buying process easy and providing responsive, helpful service is what we aim for, especially when it comes to finding the right vehicle for a young driver. We truly appreciate your recommendation, and if you or anyone you know is in the market for a new vehicle, we'd be thrilled to assist. Thanks for choosing Hoselton Nissan, and Welcome to the Family!

fredwbenjamin responded

Thanks for a positive experience, I look forward to doing business again in the near future

Hoselton Auto Mall responded

Thank you for the 5-stars and we are so happy to know that you enjoyed your shopping experience. Craig is one of our best on our Nissan Sales team. The entire crew will always put you first. We want to make it fun, easy, and transparent when buying a new vehicle at Hoselton! Welcome to the Family!

Hoselton Auto Mall responded

Thank you for the 5-stars and review! We are so happy that your experience exceeded your expectations. Dave and the entire Hoselton Nissan team make customer satisfaction their top priority.