Howdy Honda

I don't get impressed often, especially when having to deal with the automotive industry. But Clint was amazing every step of the way. Helpful. Kind. Informative. He went out of his way to help me. I'll deal with the automotive industry. But Clint was amazing every step of the way. Helpful. Kind. Informative. He went out of his way to help me. I'll never take my car anywhere else. Thank you Clint . More

Howdy Honda's Service Dept. Simply Rocks My Howdy Honda's Service Dept. Simply Rocks My dealings w/ H. H. actually had to do w/ a car my mom had purchased from them back in 2003. It was an Howdy Honda's Service Dept. Simply Rocks My dealings w/ H. H. actually had to do w/ a car my mom had purchased from them back in 2003. It was an 04' Honda and her warranty had passed by over a yr . Her problem developed after having the car approx. 3 yrs. , it was the paint job and it started to flake badly and progressively worsened unfortunantly she allowed the warranty period to pass by with out resolving this issue. During a regular service maintenance visit I decided to go into the Service Dept. and see if we might still have some sort of recourse with our paint issue. This is when I first was introduced to Mr. Jeff Dahl ( Parts and Service Director ) . He came out and closely inspected the damaged paint ( knowing that the Warranty had by this time expired ) . Without hesitation expressed his concern and added his disire to escalate the issue , as something he felt that H.H. Regional Mgm should see. After this took place, they asked me to get an estimate for the repairs needed to correct the paint which we did. They got back to us and let us know that the Honda Corp. declined to assist us in this matter but that they ( Howdy Honda ) felt as though something should be done on their part to help us out and in a good faith gesture offered us $2000 towards a paint job. I happened to have a close friend here in austin whose in the autobody repair professional, and Honda had no problems with me allowing this friend to perform the work. I can't tell you how shocked I am that all of this played out like it did. I would definitely support and reccomend Howdy Honda's Service Dept. to anyone that might find them selves in need of honest work for their car, and fair pactices during negotiating a resolution for their problems they may encounter. More

We have had at least one Honda in our family for many years (and now have two...soon to be three!) and are always happy to give our business to Howdy Honda. No matter what the issue, it is dealt with pro years (and now have two...soon to be three!) and are always happy to give our business to Howdy Honda. No matter what the issue, it is dealt with professionally and in a courteous, friendly and timely manner. The Express Service is exactly that...express with no appointment necessary. I can usually get in and out in 45 minutes. Recently I had a bit of an emergency, however, and the time was going to be more like and hour and a half but I had to be out of there in an hour. I was going to just come back but the service representative got me in and got me out in less than an hour and saved my day! I was so impressed with his willingness to do that...no one seems to be that helpful and considerate these days and I just really appreciated it. From the Express Service to the regular service to the sales dept, every person at Howdy Honda makes you feel welcome. They are always willing to spend whatever time is necessary to explain what they are going to do or what they feel is the best course of action to take. As long as we drive Hondas, we'll be taking our cars to Howdy Honda! More

I took my S2000 to Howdy Honda for expert diagnosis of a check engine light (CEL). I was told it needed a new air pump and relay. Cost of parts about $900. Plus about $400 for labor. Total repair cost about check engine light (CEL). I was told it needed a new air pump and relay. Cost of parts about $900. Plus about $400 for labor. Total repair cost about $1300. (Plus $110 for the expert diagnosis.) Instead, I ordered the parts from a Honda dealer in California, saving $300. I had my neighborhood mechanic install them. He charged $80. Savings = over $500. Or so I thought. Replacing the parts did not cause the CEL to go off. Took the car back to my neighborhood mechanic who diagnosed the REAL problem as a vacuum leak. Cost to diagnose and repair air leak: $100. I brought the old air pump home, applied 12 volts to it, and it spun like a top. (The relay also must be working, because a failed relay burns up the pump motor.) I was left wondering if: (1) the Howdy Honda mechanic was incompetent (researching that question, I learned online that a vacuum leak is ALMOST ALWAYS the cause of my particular CEL, and that a trained ear can easily hear the pump running); or (2) the dealer was trying to up-sell me a costly repair the car did not need? After writing this review, I was contacted by Howdy Honda's service manager. He explained Honda had issued a technical service bulletin (TSB) which stated that if there was any sign of overheating, the air pump should be replaced. The service manager believed the mechanic must have seen some sign of overheating. (I don't see any, but he offered to look at the old pump if I brought it by.) He also stated that --- had the repair been performed at Howdy --- the CEL's coming on after the pump was replaced would have tipped off the mechanic that it didn't need an air pump after all, and so he would have put the old pump back on the car and started looking for the vacuum problem. To address my concerns, the service manager is refunding the $110 diagnosis charge and giving me a $150 credit against the cost of a future service visit. More