Howdy Honda
Austin, TX
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If you're reading this, you're likely contemplating servicing your vehicle at Howdy Honda. But before you make that decision, let me share with you a cautionary tale that might just change your mind. servicing your vehicle at Howdy Honda. But before you make that decision, let me share with you a cautionary tale that might just change your mind. Picture this: You schedule an appointment for a routine maintenance check and a transmission diagnosis at Howdy Honda. You show up on the agreed-upon date, only to be turned away and told to come back the following week. Frustrating, right? But that's just the beginning. You're here because less than a month ago the tech mentioned a transmission leak when you got your oil changed. Fast forward an hour to a local auto shop, where you decide to seek assistance instead. What they uncover will shock you. That "transmission leak" you were concerned about? It turns out to be engine oil, not transmission fluid. And the reason? A drain plug in the oil pan, secured by only two threads, causing a significant loss of oil—two quarts, to be exact. The tech at Howdy Honda forgot to properly screw in your drain plug! Can you imagine the potential damage this oversight could have caused to your vehicle's engine? It's a chilling thought. So, dear reader, heed this warning: Do not entrust your vehicle to Howdy Honda. Their negligence and incompetence could cost you more than just money—it could cost you your car's engine. Instead, opt for trusted local mechanics who prioritize the safety and well-being of your vehicle. More
The most kindest , welcoming and attentive dealership. Chris (Hung) was the best. He got us in and out, also recommended a great lunch place. Alec was very thorough showing me the ins and outs of my new v Chris (Hung) was the best. He got us in and out, also recommended a great lunch place. Alec was very thorough showing me the ins and outs of my new vehicle. Thank you! More
We are loyal Honda buyers, so deciding on a Civic Sport for our son was a no brainer. What I didn't expect was the wonderful service we received from Mohamad Shareef at Howdy Honda. Mohamad was so kind a for our son was a no brainer. What I didn't expect was the wonderful service we received from Mohamad Shareef at Howdy Honda. Mohamad was so kind and easy going and he made our son feel instantly comfortable. There was no hard sell, just a willingness to answer all our questions. We needed some minor service a few days after bringing the car home, and Mohamad and the Howdy service team got it quickly taken care of and my son had his car back by the end of the day. More
Clark Yoder and Neil Pratt in used car department went way above and beyond when helping me get into another car. I totaled my previous car on an icy 🥶 overpass. Clark Yoder was exceptional at getting way above and beyond when helping me get into another car. I totaled my previous car on an icy 🥶 overpass. Clark Yoder was exceptional at getting everything done, plus was able to get me a vehicle to drive for a short time. Neil Pratt was exceptional at making the paperwork a lots less painful and helping get a loaner for me. They are way and above exceptional employees that CARE about people first. More
This dealership’s service department literally gives you the runaround every time you go in. From the first service on a brand new 2021 Honda pilot until today in 2023 when literally, nothing can ever be do the runaround every time you go in. From the first service on a brand new 2021 Honda pilot until today in 2023 when literally, nothing can ever be done. This has had the start stop issue (that they say don’t exist) since the beginning. Asked to speak to a manager, they are either in a meeting or not available and you can’t leave a voicemail. When asking for anything more than an oil change or basic services it’s over. Anything else that might go wrong and you think it’s covered under factory the warranty forgot it, the vehicle might as well considered not covered under the “ bumper-to-bumper” warranty. More
Car shopping is extremely stressful, but Howdy Honda made my experience extremely easy and comfortable. Peter was an excellent resource in sales and Neil was amazing in finance. I’m so grateful for the exper my experience extremely easy and comfortable. Peter was an excellent resource in sales and Neil was amazing in finance. I’m so grateful for the experience and to be in a new car I’m confident about! More
Don't bother going here. ...they will hide the window sticker from you in the glove compartment if you dont bother to ask to see it....they will tack on an extra 10,000 dollar ...they will hide the window sticker from you in the glove compartment if you dont bother to ask to see it....they will tack on an extra 10,000 dollars saying they have to pay for things like chip shortages and labor shortages and whatever else they can think of.....and they wont negotiate at all....you will never see a sales manager because they are hiding from you....I would rate them a 0 stars if that was an option.... More
We had an ok experience buying a 2023 Honda Odyssey earlier this year - no bait and switch, paid MSRP but didn't even really try to negotiate. They did sneak in a service contract worth $3500 (we had t earlier this year - no bait and switch, paid MSRP but didn't even really try to negotiate. They did sneak in a service contract worth $3500 (we had to bring 3 kids to the deal closing and were underwater on the previous car so it was a complicated transaction), but I noticed in time to get a full refund. However my first and only service experience last week was dismall! "Express service" appointment at 11:15am on a weekday, they said 2.5 hours when I booked and 3 hours when I checked in, in the end I didn't get my car back for 5.5 hours, unreal. I had to spend $50 ubering home and to go get my daughter from school, would have missed pickup for my other kids if it'd taken any longer. No one even warned me it'd take so long, I had to keep harassing them. I'm dreading bringing it for recall service and may not even use the remaining free oil changes because that was such a hassle. If someone in management sees this soon, please contact me - I want a refund for the prepaid oil changes we chose too, the small savings is nowhere near worth it. More