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Howdy Honda

Austin, TX

3.8
525 Reviews

5519 E Ben White Blvd

Austin, TX

78741

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525 Reviews of Howdy Honda

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January 08, 2011

"I was trying to buy 2011 Honda Odyssey The internet..."

- RightDeal

I was trying to buy 2011 Honda Odyssey The internet manager (M.Z.) was trying to play "bait and switch" game. Initially, he gave me good quote. Then when I wanted the offer, he said he could not honor and and said it was his mistake and that was the price of lower model. I knew this is just a very common tactic "bait & switch" of professional sale man. They should treat customers more respectfully by not playing such cheap tactic. Never deal with them again. Just wasted time

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
1
December 30, 2010

"New car purchase - I obtained internet quotes from Honda..."

- Percy C

New car purchase - I obtained internet quotes from Honda dealerships in Austin, Round Rock, and even 1 in Houston, my family's hometown. Over the phone, I spoke with Howdy's internet sales manager Mark Ziehr. He provided me with great pricing and had a very nice selection of the colors for my vehicle. He emailed me the price before TTL and drive-out price so there would be no "funny business". I filled the credit check on their website and was pre-approved for my loan before the visit. Toby, the salesman, called beforehand and made sure the car I wanted had window tint installed prior to my arrival. On a personal note, I've been burned by dealerships before so I was waiting for the shoe to drop as to the extra charges that suddenly pop up. Upon arrival, we really appreciated Toby's friendliness and sincere approach. You can't help but trust & like the guy. Don, the finance guy, was matter of fact and discussed the extended warranty pros & cons just like my friends & I, straight forward and to the point. I enjoyed all three interactions at Howdy. Based on my past experiences with various dealerships, I kept on thinking somewhere along the process we were going to get screwed with an undisclosed cost. Needless to say, none of that happened. I am immensely pleased with my excellent experience at the dealership. The deal was exactly as promised. I am singing their praises and will definitely refer my friends. Percy Chang Perfectly satisfied customer of Howdy Honda

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Ziehr, Toby, Don, Toby Grace, Tina Fajardo
May 11, 2010

"I made a test drive appointment only to find out that the..."

- paulqliang

I made a test drive appointment only to find out that the sales person refused to honor the appointment. When asked about the appointment, the person bluntly told me: "I didn't make the appointment with you." Well, I made it with his manager so I called the manager and complained. The manager was apologetic but I bought my car from somewhere else. I will never set foot into this dealership.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rick Rojo
June 13, 2008

"Brought my van there for warranty service for the first..."

- Awstun

Brought my van there for warranty service for the first time since buying the vehicle there ~ 10 months ago. First, the tech said that he knows the vehicle and no one else at there dealership knows it any better. When we started to discuss the problems, found out he doesn't and he asked me to train him. Moving on to other issues, his manager got involved. Initially denied there was a problem but then admitted that it was a common complaint. At one point I asked if they had any documentation on how to repair the problem- they said no- twice. I then showed them a Honda TSB that addresses the issue, then he acknowledeged that he was familiar with it. Finally, after leaving my vehicle there for 9 hours- no progress. Asked the salesman who sold us the car last year to provide an independant opinion and possibly help escalate the issue with the dealership. Is initial reluctance turned to rudeness/ insults.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Mark, Matt, Andy
October 22, 2005

"I have owned 3 Honda vehicles, and Howdy Honda tops the..."

- ssheppa

I have owned 3 Honda vehicles, and Howdy Honda tops the list in dealer ships. I recently purchased a new Honda Element from Howdy Honda, and the level of customer service was excellent! Our sales associate was knowledgeable and friendly, and I especially appreciated the no pressure sales (really!). Prior to this purchase, I had used Howdy's service department, and had nothing but good experiences. Now that I have purchased a vehicle from Howdy, I even plan to have oil changes at the dealership, in spite of the fact it is on the other side of town. Their prices are reasonable, and the service is great!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Ellis, Jeff Ellis
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