There's just no way to describe Hub City Fords service dept. other than a TOTAL ripoff. I brought my sons Mustang in for an oil change and to have them examine a problem of water entering the passengers side floor board. I knew it was either the condenser drain pan where the plug has a tendency to clog or the cowl where one or more of the grommets may be worn or missing. There is a service bulletin on both of these items. Service bulletins are problems that exist but are not safety related and are unwarranted for recall. In a nutshell, you pay for problems with a service bulletin whereas Ford pays for problems with a recall. To continue, Scott Toucet met and checked me in for the oil change and I requested they look at the condenser drain plug and the cowl to see if there was any problems. Mr. Toucet explained it would be a $102 Bill JUST to examine/diagnose. This would not apply to further repairs. Mind you, these are both service bulletin items. I said never mind, I'd do the diagnosis myself. Just change the oil in my sons car and let me know how many centimeters were left on the brake pads. A little while later I received a text that the car was ready. I met Mr. Toucet and he explained that the pads were below .5 centimeters ( not good) and the rotors were too worn to true up on a lathe. Folks, on your vehicles brake pads you have brake wear indicators which basically let you know that your pads need to be changed by simply making a chirping sound. If you ignore this and get to the grinding noise every time you put on your brakes, then it's too late and you'll have rotor damage. I told Mr. Toucet that I've never heard the chirping nor grinding noise so I was skeptical of his info. He continued with further bad news of the tie rods needing to be changed as well as fixing the water problem. He proceeded to hand me an estimate to fix these items for a mere $2700.00. What a heck of a guy ( insert cynicism). I paid for the oil change, took the car to Sears where I found out the brake pads were right at 2.0 centimeters (chirping would be soon letting me know to change the pads). And the rotors were at 3/16 which has plenty of room for turning (true up). While the vehicle was on the lift at Sears, I checked the tie rods myself and they were fine. I had Sears change the pads for $264.00. I'll fix the water problem on my sons car myself. I wouldn't let anyone from Hub City Ford paint my chair.