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Hubert Vester Toyota

Wilson, NC

Overview
Reviews
4.8
2,375 Reviews
Call Dealership (252) 677-5607
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3712 Raleigh Rd Pkwy W

Wilson, NC

27896

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Showing 2,375 reviews

May 23, 2023

Mike was outstanding during the entire process. I highly recommend Mike for all your auto needs. More

by jeanniew
Recommend Dealer
Yes
Employees Worked With
Mike Daniels
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May 23, 2023

Poor online customer service salesman will not call back half the time will not buy another vehicle from there online or in person gave us the run around for the longest time before the deal got done and th More

by kencrih2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wilford lee, Alton Vinson
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May 23, 2023 -

Hubert Vester Toyota responded

I am sorry that your purchase experience did not meet your expectations. We strive to deliver excellent customer service and what you describe falls short. You must concede that there were many 'moving parts' to your deal: vehicle in one state, customer residency in another state and the lender in a third state. Our multiple dealer personnel were interacting with multiple parties to ensure accuracy of documentation. There were several obstacles to clear during the process, but ultimately you were able to purchase your desired vehicle and arrange its delivery to you. Again, I am sorry that you feel we did not value or appreciate your business. I also have called you, but your number had no mechanism by which to leave a voicemail. If you would like to discuss your concerns further, you may reach out (my direct number was in your email) at your convenience. Lisa Owens Customer Relations Manager

May 23, 2023

Poor service especially in service dept. From the call desk. It isnt that hard to answer phone or call back More

by topdogsiding1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Hough
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May 25, 2023 -

Hubert Vester Toyota responded

Thank you for your feedback. It helps us to improve our customers' experience. I am sorry that your call(s) were not answered promptly nor return calls made. My understanding is that your number was called in error and that communication was occurring between our advisor and your spouse. We apologize for the confusion and inconvenience. If you have not spoken with him yet, please expect a call from our Service Manager, Ryan Lippert. Lisa Owens Customer Relations Manager

May 23, 2023

Mike is very easy to work with as well as Hubert Vester. I would highly recommend Mike to anyone for your next purchase. He was able to get me into what I wanted More

by jeanniew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Daniels
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May 19, 2023

Mike is a Super nice salesman. Will always recommend him. Very thorough with explaining details. highly recommend. More

by SWDAVIS0205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Daniels
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May 19, 2023

Very knowledgeable and helpful personnel. Very pleased with my experience here. Highly recommend for Toyota servicing! More

by BLUEEYESRULE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
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May 19, 2023

Abraham was awesome, no pressure, well informed on the vehicle we purchased, pleasant car buying experience. Would recommend Hubert Vester of Wilson, NC to anyone looking to buy a car and ask for Abraham! More

by anthonycarroll346
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Byron Butler, Abraham Baez
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May 18, 2023

do not need to say anything they did a great job and would like to submit this More

by LMCBOYETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland, Lorrie Keene
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May 17, 2023

Fast, friendly, professional service. I truly appreciate Alton and Jennifer's help with my purchase! More

by DATLYDE2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Spurlin , Alton Vinson
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May 17, 2023

Angel is incredible. .! She communicates wonderfully with service as her primary purpose. She is great..! More

by kbailey82968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
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