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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
587 Reviews

587 Reviews of Hubert Vester Toyota - Service Center

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August 21, 2024

After going to Leith in Raleigh for three years for my service I had grown tired and disappointed with them over numerous issues they caused for me. Vester being a little closer to my house I opted to tr More

by Mattrick79
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
Aug 27, 2024 -

Hubert Vester Toyota responded

We welcome the opportunity to earn your business. Thank you for being willing to give us a try. We appreciate you letting us know how we did during your initial visit and we look forward to serving you again. Lisa Owens Customer Relations Manager

August 17, 2024

Great dealership with friendly workers. I would definitely recommend and buy from them again when I need a car! More

by JFWORRELL0955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
August 17, 2024

Jacob had excellent client service skills. Very detailed explanations. I will be requesting Jacob again. More

by LUANNLAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
August 16, 2024

Appointment on time. Service great. Let me know things that needed to be done. General maintenance. More

by DEBBIECAPPS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

It was a pleasure working with Colby for my service of my Tacoma. Very courtesy and professional at all times. Keep up the Great Work More

by sfcjudd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Reason
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Excellent work and efficiency. ..recommend dealership to all...prompt and efficient service....wait time was minimal! More

by SCASTLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
Aug 30, 2024 -

Hubert Vester Toyota responded

I am happy to hear that your recent service was performed so quickly and to your satisfaction, and that Jacob and our Service team took care of your needs so well. Thank you for taking the time to give your feedback. We hope to serve you again soon. Lisa Owens Customer Relations Manager

July 31, 2024

Good customer service. Look forward to the service all the time. Awesome job! Great job More

by MOCHA16US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Hubert Vester Toyota responded

Thank you for your positive feedback and for mentioning how well Julio and our Service team took care of you. We appreciate your business and look forward to serving you again. Lisa Owens Customer Relations Manager

July 05, 2024

Always polite and friendly. Easy to get an appt. Keeps you informed about you vehicle status while you wait. More

by CLMILLER684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2024

The entire team at Hubert Vestor Toyota helped me to find my dream SUV! Kevin Li in particular went above and beyond to ensure I was happy through the entire process and he kept the line of communication s More

by D.DALENNA
Recommend Dealer
Yes
Employees Worked With
Kevin Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

After my tires were rotated the wheel covers were not put back on correctly!!! Broken and unable to be fixed!!!! I called and per Angel no manager or supervisor available. Told her the problem and she says s More

by SEAGROVESC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I understand there are two people there named Angel. I talked to the one in service., Angel Holland
Jun 28, 2024 -

Hubert Vester Toyota responded

First, let me thank you for your honest feedback, re: your recent Service visit. I apologize for us falling short in delivering an exceptional experience to you. We damaged your wheel covers and you contacted us to bring the matter to our attention, but no one reached back out to you to resolve the issue. Our delay in responding to your concern is another failure on our part. I can understand your frustration and why your confidence in us has evaporated. I tried to speak with you earlier, but got no answer and the call ended without allowing a voicemail option. At your earliest convenience, if you would be so kind to contact me directly (252-401-3008), I would like the opportunity to speak with you and work toward a resolution. I appreciate your patience and hope to hear from you soon. Lisa Owens Customer Relations Manager

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