Hubler Acura - Service Center

I own an '07 TL purchased 2 years ago and have been regularly going to Hubler Acura for all my service needs ever since the purchase (my TL was purchased from Ed Martin Acura). On one of my service vis regularly going to Hubler Acura for all my service needs ever since the purchase (my TL was purchased from Ed Martin Acura). On one of my service visits, I asked the staff if they offered complimentary car wash for their customers and i was informed that they did. So, since then I have been bringing in my car (every 2-3 months) for a car wash. On my most recent visit I was greeted by Lindsay Rogers and was told that he'd take care of the car wash and asked us (I was with my fiancee and brother) to wait in the waiting area. On completion of the car wash and getting in to drive out, I noticed that the setting on the drivers seat had changed and the light for the seat settings on the driver's side door was not illuminated like it should be so i immediately drove the car back in and asked Lindsay about it. His response is what shocked and disappointed me the most. He got quite defensive and asked me if I was blaming their guys for what looked like a blown fuse in the driver's seat settings. I proceeded to inform him that it was working perfectly before we got there and after the car wash it wasn't. So I asked him if the workers who clean the car unhook the battery while cleaning or use any water to clean the inside of the car since that could cause the issue but he just got very irate and said he'd run a diagnostics test for $85. Obviously, I was not going to pay for something that was clearly working BEFORE we got there. He then proceeded to inform me quite rudely that the car wash was done as a 'favor' since we're their customers. Quite honestly, I don't understand the connection; if the car wash wasn't complimentary to begin with then why not mention it when we got there in the beginning? Why wait until later and throw it in my face like he'd done me some kind of favor? His final statement to us was 'either I throw you out of here or I can do the diagnostics for free'. Is that how a service manager talks to his customers? I'd probably understand his behavior if i was being abusive or yelling at him but i was talking calmly to him. Who does he think he is? To throw a customer out? Is that language you use? Unbelievable! We were done talking to him after he said that so I asked him who his manager was. Anthony Hurt came out to continue the discussion but all he would say is that 'Lindsay is a passionate guy' and that they have customers come in with known problems in their car and then try to blame it on them, Sure, i understand that but does that validate a service manager telling his customers that he'd 'throw them out'?? Anthony wasn't any better, all he did was smile and defend Lindsay's behavior. Not once did he apologize. My issue is no longer about the fuse being blown out in my driver's seat car but the way your staff responded to the situation. there are a number of ways you can handle a customer's complaints..this was not the way. We were disrespected, insulted and frankly, it ruined our day. Rest assured, I am NEVER going back to Hubler. More

Have used this dealership for service on 3 Acuras over the past 5 or 6 years and they have always been very accommodating with loaners if needed, delivered the car when promised. Once they took a part of the past 5 or 6 years and they have always been very accommodating with loaners if needed, delivered the car when promised. Once they took a part off a new car on the lot so that I would not have to wait for one that was back-ordered. Prices are fair but as with any luxury dealer not cheap. But the good service, customer treatment, etc. makes the few dollars more of little consequence. More