From having to ask Stacie Butcher what her name was, to her inept ability to complete all the paperwork in a timely fashion (5 weeks this past Tuesday), to two unreturned voice messages. Email promised from sales person Matt Ferguson, never happened, telling us he did not have my email... he had my phone number. Two phone messages to Rob Mohr yesterday, unreturned. To find out, he out of the office. Really? Main phone transferred me to his voice mail. Does staff not know he is not in the office? Is there no one else assigned to his calls? Stacie Butcher was just the most unfriendly, unprofessional person in car finance I have ever encountered. She needs to be mentored in customer service, looking customers in the eye, and a good handshake with self-introduction. I would not recommend this Hubler dealership to anyone. If I could have cancelled my deal and returned the car in the third week awaiting completion of paperwork - I would have.