Hudson Chrysler Dodge Jeep Ram

First time working with this dealership and I am totally satisfied. Hannah was a pleasure to work with. I have nothing more to add, just need to meet the 25 word minimum! satisfied. Hannah was a pleasure to work with. I have nothing more to add, just need to meet the 25 word minimum! More

I took my 2019 Jeep in on 15-July because there was a consistent noise and trouble changing gears at around 30 mph. I reported this as a transmission issue. After nearly 2 hours of waiting to check my tr consistent noise and trouble changing gears at around 30 mph. I reported this as a transmission issue. After nearly 2 hours of waiting to check my transmission issue and update the computer software I was informed the vehicle had two bad wheel bearings that were causing the nose. Now that's impossible given the fact that the issue was 100% related to the transmission and consistently reproducible at just over 30 mph, but I went with it because they're the "experts". I scheduled my appointment to replace the wheel bearings as they had to be special ordered. I then drove off thinking everything was going to be fine. Twenty seconds after I drive off I notice that all menus/screens in the vehicle were now in Italian. Clearly something didn't go right with the software update. So I return to the shop and inform them of the issue. The service manager at the time tells me "This happens all the time. It's very common.". Well, if this happens all the time then the technician performing the update should be familiar with the issue and should fix it BEFORE returning the vehicle to the owner. Attention to detail should be paramount when dealing with a customer's vehicle. I drop my vehicle off at the shop the following Monday night so the wheel bearing can be installed to fix my transmission issue that I reported. Again, wheel bearings have nothing to do with a transmission. I receive a call Tuesday morning to inform me that the service had been completed. I was told on the phone that the technician took the car for a test-drive after the bearings were installed and no longer heard any noises. I pick up my vehicle and drive no more than 1 mile and immediately hear the exact noise I brought the vehicle in for. An issue with the transmission. Reproducible every time the car reaches 30 mph. I return to the shop and I'm greeted like this is the first time they've seen me that day. Keep in mind I left the shop no more than 5 minutes earlier. I inform the rep that I got new wheel bearings, but the noise I brought the vehicle in for has still not been addressed. The shop foreman comes out to talk to me and immediately says "Give me your keys...". No "Hello, I'm so-and-so the shop foreman. What's the issue?". I inform him that I will be driving the vehicle on this test-drive because I can reproduce the issue every time and clearly his shop cannot. This was absolutely not the way to have a first interaction with a customer. We drive no more than 2 miles and the noise occurs every time the vehicle reaches 30 mph. The foreman says, "Oh, we never heard that. This model always has wheel bearing issues so we assumed that was the problem.". I tell him I reported this as a transmission issue so the transmission should've been looked at. He then says, "Well, you did just get free wheel bearings. You should be happy about that.". Again, not a way to interact with a customer. I brought my vehicle in for a transmission issue and the wheel bearings were replaced after I was told there was no issue with the transmission. I return a few days later so the transmission can be inspected. Mind you, I brought the vehicle in for a transmission issue, and this is now the first time it's being inspected for a transmission issue. Later that day I receive a text message saying there was a transmission issue (I already knew that). I'm informed that we'll be looking at replacement of the transmission and the message says and I quote "We have to jump through some hoops before ordering this transmission.". You should never tell a customer that purchased a brand new vehicle off your showroom floor less than one year before that you have to "jump through hoops" in order to fully warranty obligations. The following day I receive an update saying that they are still working with the Powertrain Service Center at Jeep and waiting to hear back. The next day I receive a message saying the transmission was officially approved and ordered and I quote "we were able to get one out of Michigan! It will be a few days before we see it". A few days typically means more than 2 but less than 7 days. This was July 29. Now two full weeks since I initially brought the vehicle in for service of the transmission (which hasn't been addressed). One week later (on 04-Aug) I hadn't received any update so I call the dealership to find out what's going on. I don't remember who I talk to, but he tells me that my vehicle is "just about finished and I'll get a call back". Later that day I receive a call saying that the person I talked to earlier was "looking at the wrong order" and my transmission hadn't arrived yet. Yet another delay. On August 6th I receive another update via text message saying the transmission "looks like it should arrive in MN tomorrow". It didn't. On August 10 I finally get a message saying the vehicle should be wrapped up the next day and on August 11 I get a message saying the vehicle's service was complete and I can come in to pick it up. I arrive at the dealership to pick up the vehicle and report to the front desk, she asks for my name, I provide it. Then she starts looking for paperwork and can't find anything for my name. At this point I'm not surprised because nothing has gone right so far. She finally finds the paperwork at the desk after asking for assistance. I finally receive my vehicle back nearly 4 weeks after I initially brought it in to have the transmission checked and was told "they found no issue with the transmission". Would I recommend this dealership in the future to friends/family? No. Will I purchase a 3rd vehicle from this dealership in the future? No way. More

People were very courteous and know their job. Processed, repaired, on time. I will return, if needed to Hudson Chrysler for my vehicle needs I even got a free car wash after service repaired, on time. I will return, if needed to Hudson Chrysler for my vehicle needs I even got a free car wash after service More

Overall, all went well, but it took a longer than expected. After sale was done, didn't like that I had wait 30-45 minutes for another person to try and sell me warranties. expected. After sale was done, didn't like that I had wait 30-45 minutes for another person to try and sell me warranties. More

All went well. Quick in and out and we were able to work while they were servicing our vehicle. We appreciated having the space to be able to do that. while they were servicing our vehicle. We appreciated having the space to be able to do that. More

The replacement of my GPS/Infotainment unit was great Bill Bush did an excellent job of keeping me informed and provided great personal service. Mackenzie Martin was very helpful and cheerful throughout Bill Bush did an excellent job of keeping me informed and provided great personal service. Mackenzie Martin was very helpful and cheerful throughout the process. More

Good service and quick service! He was able to get what we needed on a tight time frame. Everything was able to go smoothly and I like that he focused on just us while we were there. we needed on a tight time frame. Everything was able to go smoothly and I like that he focused on just us while we were there. More

excellent I get service on my van because I always get good service at a reasonable . The people I deal with are always have a smile and keep me informed. I hav I get service on my van because I always get good service at a reasonable . The people I deal with are always have a smile and keep me informed. I have bought two new vans from Joe Ard and would Recommend any one to check with him to by a vehicle. More

First off I just want to say that Jesse dodge was an amazing rep to have. He was so patient with everything and made sure that I got into the jeep that I wanted to. amazing rep to have. He was so patient with everything and made sure that I got into the jeep that I wanted to. More

rediculous Took our jeep in because it would not start every couple days, check engine light was on and also said 4 wheel drive was inoperative but everything po Took our jeep in because it would not start every couple days, check engine light was on and also said 4 wheel drive was inoperative but everything powered up. Guy called me in the afternoon says it needs a battery before they can do any further diagnostics and that he would be installing a new battery and it's going to cost us 450+ just for the battery. I asked him to put a shop battery in or a charger on to do the rest of the diagnostics as long as we are paying for a diagnostic test. He said he couldn't. we were not paying a stupid amount for a battery. When we picked it up they wanted more for the rental than the rental agreement. Stupid. The service manager was not a people person, We have always dealt with Mekenzie. We will never go to that location again. More