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Hudson Honda - Service Center

West New York, NJ

4.4
2,376 Reviews

2,376 Reviews of Hudson Honda - Service Center

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January 08, 2021

Excellent service Henry mercado is the #1👌Muy buen servicio y excellent vendedor . Gracias por todo a todos en especial a Henry mercado 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏gracias muchas bendiciones para usted More

by jorgemejia0775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Sutich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regis Larkin, Jhan Duque, Chris Gomez, Gustavo Rios
Jan 16, 2021 -

Hudson Honda responded

Jorge, ¡Gracias por tomarse el tiempo para escribirnos una crítica tan positiva! Estamos muy contentos de que haya tenido una gran experiencia con nosotros.

Jan 16, 2021 -

jorgemejia0775 responded

Gracias a todos 🙏

January 07, 2021

Mi honda oddysey tiene desde el 27 de diciembre en servicio por un ruido que no logran resolver y me dieron un vehículo en calidad de préstamo muy pequeño y yo tengo una familia debieron prestarme un More

by camito81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Uquillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Hudson Honda responded

Camito81, Lamento mucho la experiencia negativa que tuviste recientemente. Llámeme lo antes posible al (973)705-9300 extensión 232. Thank you,  Howard Newman Corporate Customer Relations Manager

January 07, 2021

Retreated on the service that we agreed upon and tried to get me to pay way more money on something that wasn’t even needed. More

by Qwerty
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Regis Larkin
Jan 16, 2021 -

Hudson Honda responded

Qwerty, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

January 06, 2021

Ok but I think I got screwed with my brakes when it was not told to me when I brought in 2 months after purchasing for a tire change cause of dead spots that the pads and rosters were going .. of course wh More

by ronradi2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Tejeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giancarlo Mallma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yirko Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelica Giuffre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Rodriguez, Victor Vasquez, Yontaly Glover, Yancy Cabrera
Jan 16, 2021 -

Hudson Honda responded

ronradi2, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

January 06, 2021

Excellent service, I will choose this place to service my car from now on. my car is running really good since and over all I am very happy. More

by LBAY2BOY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennie
Jan 16, 2021 -

Hudson Honda responded

LBAY2BOY, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

January 06, 2021

Multiple issues with the car within 2 weeks of purchasing the car and had to come back multiple times to get it fixed. Very disappointing. More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Hudson Honda responded

Jenny, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

January 05, 2021

Edward Gomez & his brother Chris were extremely helpful towards my vehicle being repaired. They had no problems answering any my questions and I look forward to leasing another vehicle with Edwards assista More

by SSHARIZE683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Gomez , Chris Gomez
Jan 16, 2021 -

Hudson Honda responded

SSHARIZE683, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 31, 2020

Paid $60 to be lied to about filling up my windshield fluid. I understand that the windshield fluid is a courtesy, but if you’re not going to do it don’t check off that you did it on the paper I get back More

by j.behncke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Gomez
Jan 01, 2021 -

Hudson Honda responded

J.behncke, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

December 29, 2020

Poor service I had to come there 3 times just to change a front seat mirror and the service was always poor and never consistent More

by AngelaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Paulino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Sutich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Matos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Uquillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regis Larkin, Jhan Duque, Chris Gomez, Mark Dasilva, Gustavo Rios
Jan 01, 2021 -

Hudson Honda responded

AngelaG, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

December 29, 2020

Excessively long wait time. Poor guidance on ETA. If you don’t know how long it will take just say it. Don’t say 1 hour. Vehicle did not move to garage till I insisted. Went in at 1:30pm and got the vehicle More

by Hudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jan 01, 2021 -

Hudson Honda responded

Hudson, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

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