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Hudson Honda - Service Center

West New York, NJ

4.4
2,376 Reviews

2,376 Reviews of Hudson Honda - Service Center

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December 16, 2020

As per the service manual, I was to get a free oil change (for due service at 7500 miles). The guys asked me to get a few more things done which I declined. Hence they said no free oil change. Thankfully I h More

by Lalit Bansal
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Carmona
Dec 17, 2020 -

Hudson Honda responded

Lalit, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

December 11, 2020

Great service! The gentleman that helped me at the desk was very helpful! He was very nice and accommodating for my needs! It was much appreciated. More

by PFF6192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure name - he worked at the desk right when you walk in signing me in and asking services I needed!
Dec 12, 2020 -

Hudson Honda responded

PFF6192, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

December 10, 2020

Very disappoint!! The coupons is to be honored. The manager refuse to do it! Treat me as an stupid. My coupon is for 39.95 oil change and at the back said complementary tires rotation. I was charged fo More

by BELIMA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Gomez, Joshua Miranda, Yancy Cabrera
Dec 13, 2020 -

Hudson Honda responded

BELIMA53, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

December 08, 2020

I am Moses Carmona went to get my vehicle serviced yesterday at West New York Honda technician name David Bandoo, for the second time has left my fluids squeaky empty upon providing an oil change he f More

by moebuzzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David bandoo
Dec 13, 2020 -

Hudson Honda responded

Moebuzzer, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

December 06, 2020

Thanks very much to Christopher for working with me to replace a pinched hose after a recent radiator replacement. He was able to order the part and have it quickly and efficiently installed. More

by dbenjamin4
Recommend Dealer
Yes
Employees Worked With
Chris Gomez
Dec 12, 2020 -

Hudson Honda responded

Dbenjamin4, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

December 04, 2020

I felicitate Honda on having a great and friendly team of associates. The service was great, and fast. I was treated like if I was home. I leased and bought all of my cars from you and I will continu More

by FELIPE07JAUREGUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yirko Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto, Jhan Duque, Chris Gomez
Dec 13, 2020 -

Hudson Honda responded

Felipe, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

December 02, 2020

El servicio y antenciones del señor Benjamin es excelente pero el Mecanico para mi no sabe hacer su trabajo gaste dinero en el carro y sique igual. No resolvió nada y dice que Varro esta biennn por que hace More

by Marcos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Hudson Honda responded

Marcos, Lamento mucho la experiencia negativa que tuviste recientemente. Llámeme lo antes posible al (973)705-9300 extensión 232. Thank you,  Howard Newman Corporate Customer Relations Manager

December 02, 2020

Horrible. Service department is incompetent. Sales staff is rude. Go else where if you want your Honda serviced, if you want a new car, go elsewhere. More

by ALICEA.CHRISTINEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon Sutich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Uquillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regis Larkin, Gustavo Rios, Jhan Duque, Chris Gomez
Dec 04, 2020 -

Hudson Honda responded

Alicea, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

December 02, 2020

Estoy muy contento con la amabilidad y la experiencia del service advisor que me atendió muy profesional y educado y fue muy rápido el servicio .. More

by Jose beltran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gomez
Dec 13, 2020 -

Hudson Honda responded

Jose, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

December 01, 2020

So after the oil change, the technician did not resets to 100% and my car TMPZ lights did not turned off. I waited for 20 mins to get my car. This is insane. More

by LINKYHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Gomez
Dec 04, 2020 -

Hudson Honda responded

LINKYHA, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

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