Hudson Nissan of Charleston - Service Center

Slow and lack of communication I was told 45-60mins for a tire rotation and oil change, it's been over 2hrs and I have yet to get my vehicle back! Terrible!!! I was told 45-60mins for a tire rotation and oil change, it's been over 2hrs and I have yet to get my vehicle back! Terrible!!! More

Quick fix! My 2013 Nissan Rogue had a large dent in the front bumper from running over a tree stump (completely my fault). I went to the Nissan body shop on a Sa My 2013 Nissan Rogue had a large dent in the front bumper from running over a tree stump (completely my fault). I went to the Nissan body shop on a Saturday hoping to get it fixed but unfortunately they were closed. I walked into the service department and got way more than I could have even hoped for! John Mount was the service professional I spoke with and completely made my day. He told me he could give me a quick estimate and came to look at my car. He said a new bumper would be about $1,800, or he could try to pop the dent out quickly and see if that could help at all even though the paint would still be scratched. I decided on the later. He took my car back for about 5 minutes and all but completely fixed my bumper! He popped out the dent so quickly, there's just a few scratches on the paint from the tree stump but the overall appearance looks great! John Mount went above and beyond his job description to fix my car! I would highly recommend him and the entire department for any of your vehicle needs! More

Appt. for oil change means nothing!!! This is the second time my son who bought his Pathfinder from this dealership has made an appt. for an oil change, and had to wait over two/three hour This is the second time my son who bought his Pathfinder from this dealership has made an appt. for an oil change, and had to wait over two/three hours to get waited on. What good does an appt. make? I was getting ready to purchase a new vehicle from you, but will not even consider it now do to your service dept. This will be reported to BBB along w/Angie's list, and I will also write a letter or email to Nissan directly to voice my concerns. People make appointments to structure their busy schedules, and expect to have their service completed in a reasonable amount of time. Maybe you need to visit the Toyota dealer down the road to see how they honor their appointments in a more professional & timely manner. Word of mouth works quite well in dealing w/retail service, good luck! More

Top Notch Service Manager Service Drive Manager John Mount was unbelievable. He went above and beyond any of our expectations. I felt like we were his only customer and I've ne Service Drive Manager John Mount was unbelievable. He went above and beyond any of our expectations. I felt like we were his only customer and I've never had better service at any car dealer in my life ( and I'm 62 years old!!!) More

Express Service Nonexistent Expect to wait at least two hours for express service. Not worth the free oil change. Do not expect to receive a survey when you receive subpar servi Expect to wait at least two hours for express service. Not worth the free oil change. Do not expect to receive a survey when you receive subpar service. I attempted to contactcontact the service manager directly with no response leaving me to post negative reviews whereverwherever I can. This was my first and last purchase from this dealership! p.s I have purchased 6 nissans. More

sales and body shop Auto accident twice in same carTrey Edwards manager of body shop went above and beyond to help me either the car snd ghevp rt oblems with insurance co Auto accident twice in same carTrey Edwards manager of body shop went above and beyond to help me either the car snd ghevp rt oblems with insurance company. When it came time to have to trade the car and purchase a different auto,Jordan Dixon was extremely helpful and patient in getting the car that I wanted and explaining everything about the car. More

New Name, Same Terrible Service Miserable. The worst experience I've ever had with a dealership in my life. I first visited this dealership when they were "Morris Nissan." Since t Miserable. The worst experience I've ever had with a dealership in my life. I first visited this dealership when they were "Morris Nissan." Since they are only 10 minutes from my house I was looking forward to a long and convenient relationship with these folks. Unfortunately they aren't interested in anything more than basic price gouging and fabricating issues with my vehicle in an attempt to run my service bills up. After taking my business to Hudson Nissan for the past two years I heard that Hudson had recently purchased Morris and renamed it "Charleston Nissan." I thought to myself, "this is great, new owners, maybe they shook up the service department and cleaned house." In an attempt to give this dealership another chance I decided to bring my car in for some work. I had three specific issues with my vehicle that I needed them to fix. These three issues had been identified by the service team at Hudson Nissan in a visit a week prior to bringing my car into Charleston Nissan. I already had prices for parts and labor and was generally trying to toss them a softball in terms of giving them an easy visit and maybe proving themselves worthy of my business. No such luck, I heard back from them about 6 hours after dropping my car off. I was informed my car had a slew of issues and that the total bill would be several thousand dollars. I went through the "issues" line by line with the folks and eventually found out that several of theses issues were exaggerated and that one was entirely fabricated. Upon telling them that I wasn't interested in their services they then attempted to charge me $130 for simply looking at my car and driving it around the block. After fighting with them they eventually waived the fee and allowed me to take my car to literally anywhere else. Long story short, take your Nissan to Hudson Nissan, they have their issues too but at least they aren't engaging in criminal activity. These folks are lucky they haven't been sued into oblivion, although, it wouldn't surprise me if that were the case and an underlying factor of Hudson's recent acquisition of them. I have gotten in touch with Nissan Corporate and hopefully they'll be able to coerce these people into performing their jobs in a respectable manner, although I doubt it. Stay away from this place. *In all fairness the gentlemen I dealt with in the service department was friendly and accommodating enough, I just don't trust their mechanics or anyone else working there. More