Hudson Nissan of Summerville

I was seriously interested in purchasing a 2023 BMW 330i from Hudson Nissan of Summerville (VIN ending in 8079). After negotiating, we agreed on a $25,000 selling price, and I was prepared to move forward w from Hudson Nissan of Summerville (VIN ending in 8079). After negotiating, we agreed on a $25,000 selling price, and I was prepared to move forward with the purchase. The dealership would not provide a second key, which I understood was their position. I was still willing to purchase the vehicle at the agreed selling price, but wanted a second key. After I raised those issues, communication essentially stopped or became unfriendly. I later saw the advertised price of the vehicle increase substantially online to $29,999. When I reached back out, I was told the vehicle was still available, but shortly afterward I was told it was being transferred across the country to another dealership. It was untrue - it transferred to Hudson Nissan of Charleston. I understand that dealerships can change prices and transfer inventory. What was disappointing was the lack of communication and transparency after I had spent considerable time negotiating the purchase and was ready to buy the vehicle. I would encourage anyone considering a vehicle here to shop somewhere else. The poor person buying this car is paying $4-5k higher in price. Very bad business. I ultimately chose not to move forward because of how the transaction was handled. More

BUYER BEWARE. Last week I visited to look at a truck, and they gave me a really good appraisal on my paid-off Toyota Tacoma. But just as I was about to test drive Last week I visited to look at a truck, and they gave me a really good appraisal on my paid-off Toyota Tacoma. But just as I was about to test drive the truck, they took a deposit over the phone, marked it as sold, and took the keys away from my salesman, Wyatt. Against my better judgment, I came back a week later to look at another truck. This time they reappraised my Tacoma and offered $4,000 less, citing an "upper engine tick." I explained that this ticking is a normal characteristic of the Tacoma's engine design, but they refused to listen. I don't trust their mechanic's assessment, since a quick Google search would have told them more. I understand this is a Nissan dealership and not a Toyota one, but it isn't difficult to look up. This was the worst dealership experience I've had in over 20 years of buying vehicles. This is what causes the ticking sound they tried to use as a scare tactic to lowball me and pressure me into a deal. “High-Pressure Direct Injectors: The 2GR-FKS V6 engine uses both port and direct fuel injection. The direct injectors operate at extremely high pressure (over 2,000 PSI) to shoot fuel directly into the combustion chambers. The mechanical firing of these injectors creates a distinct, metallic clicking sound. Self-Cleaning Cycle: When the truck sits at idle (especially when fully warmed up), the engine computer automatically triggers an injector cleaning cycle. This will cause the clicking/knocking sound to suddenly get significantly louder for a few minutes before dropping back down to normal” More

Ashely McGhee destroyed the North Charleston Hyundai dealership and is now here doing the same. She would regularly call customer to ask them to bring their cars in…EVEN THOUGH THEIR CARS WERE RIGHT THE dealership and is now here doing the same. She would regularly call customer to ask them to bring their cars in…EVEN THOUGH THEIR CARS WERE RIGHT THERE IN THE SERVICE DEPARTMENT. Then she would turn the phone off and not answer calls. She would promise customers everything and then when they came in, she would act like she didn’t know anything about it. She would tell customers she ordered the parts for their car, while never ordering anything at all. Then when customers would come in, the service knew nothing about the parts Ashley McGhee supposedly ordered. I took my car in for an airbag light and her and the dealership literally tried to steal my car, while she called me every other day to tell me the parts were in for my car that they refused to give back to me. I was forced to hire an attorney to send them a demand letter to force them to give me my car back. Keep in mind I paid cash for the car and owned it outright. More

My fiancée and I purchased a Lexus SC430 from Hudson Nissan and were initially very excited about the vehicle. Unfortunately, what should have been an enjoyable purchase has turned into one of the most Nissan and were initially very excited about the vehicle. Unfortunately, what should have been an enjoyable purchase has turned into one of the most frustrating dealership experiences we’ve ever had. At the time of purchase, we were reassured that the vehicle had passed a comprehensive 140-plus-point inspection and that we were purchasing extensive warranty coverage. Shortly after taking delivery, however, we discovered multiple issues, including an improperly functioning audio system, a malfunctioning factory navigation screen and controls, and an excessively bouncy rear suspension that raised genuine safety concerns. For approximately two weeks, we’ve repeatedly contacted the dealership attempting to get these issues addressed. Communication from service and management has been extremely poor. Despite being told that someone would get back to us, we’ve consistently had to initiate contact ourselves just to get basic information. We were eventually told that the dealership would only cover the audio repairs if they were relatively simple and that more complicated repairs would need to be discussed further. We were also told that the dealership would not cover the suspension issue, while simultaneously being reminded that the vehicle had passed its inspection. That response was incredibly disappointing. If the dealership is confident enough in its inspection to reassure customers about a vehicle’s condition, I would expect it to take concerns discovered immediately after purchase seriously. To make matters worse, we subsequently learned that the dealership had incorrectly processed our original financing and that the transaction had not been finalized as we had been led to believe. Suddenly, communication became much more frequent. The finance department repeatedly contacted both my fiancée and me requesting pay stubs, signatures, and arrangements for a notary to complete replacement financing paperwork. Apparently, correcting the dealership’s financing mistake warranted immediate attention, while addressing the problems with the vehicle we purchased did not. I also want to address the treatment of my fiancée throughout this process. She has repeatedly felt dismissed and spoken to disrespectfully, with conversations and decisions directed primarily toward me despite our purchasing the vehicle together. The way she has been treated has felt sexist and has significantly damaged our confidence in the dealership. My experience with Nick, the Owner Loyalty Manager, has been particularly disappointing. After two weeks of struggling to get answers, I contacted Nick directly and provided a detailed explanation of the situation, along with a request for copies of our purchase documents, inspection report, warranty paperwork, and proposed replacement financing agreement. His response was essentially that we should already have our paperwork in a yellow envelope from the original purchase and that he would try to have someone contact us. This completely overlooked the fact that several of the documents requested, including the proposed replacement financing agreement and dealership inspection report, would not ordinarily have been included in our original purchase paperwork. When I subsequently asked for the direct contact information of someone currently in the office who could assist us, the message showed as read, but I received no response for over two hours. Only after following up again did I receive the general sales manager’s name and the dealership’s main phone number, along with an explanation that they had been busy and understaffed. I understand that employees have days off and that dealerships get busy. What I don’t understand is how an Owner Loyalty Manager can be made aware that a customer is considering unwinding an entire vehicle purchase because of unresolved mechanical issues and a dealership financing mistake, yet the customer still has to repeatedly c More

I am extremely disappointed with the service I have received. My tires were supposed to be rotated, but they were not, and the lug nut cover/wheel nut cap that I previously reported missing was never r received. My tires were supposed to be rotated, but they were not, and the lug nut cover/wheel nut cap that I previously reported missing was never replaced. At this point, I have serious concerns about whether the services I paid for were actually completed as represented, particularly the tire rotations. I was also told that the manager was “supposed” to call me back regarding my concerns. I did receive a call, but there was no voicemail, callback number, or opportunity provided for me to actually discuss my concerns or have them addressed. That does not constitute meaningful follow-up or customer service. Additionally, in July, my vehicle's engine warning system alerted me that the coolant was low. I had the vehicle serviced in May, and there were no reported issues with the coolant system or cap at that time. Given that the coolant was already low only a couple of months after service, I have legitimate concerns about whether the coolant was properly checked and topped off during the May service. Overall, I deeply regret my purchase and my decision to purchase a service package from your dealership. I paid for these services with the expectation that they would be performed properly and that any issues I reported would be addressed. Instead, I have experienced incomplete service, unresolved concerns, and inadequate follow-up. This has significantly damaged my trust and confidence in your dealership and in the service package I purchased. More

Corry was outstanding and so helpful with our new vehicle purchase. We got great numbers on our trades and walked out with two brand new Nissan vehicles. While the day was long, Corry made sure we were in purchase. We got great numbers on our trades and walked out with two brand new Nissan vehicles. While the day was long, Corry made sure we were in the best model for me and my partner. Never once made us feel rushed and also made sure we were the most comfortable. The dealership is clean, and they even had a food truck and lemonade stand on site that was available for purchase which was nice to not have to leave. More

Had a 1030 appointment for an oil change and with the appointment I was going to have a 3 hr wait. Asked to speak to customer service and they said they had over scheduled. 88 oil changes. It is unaccep appointment I was going to have a 3 hr wait. Asked to speak to customer service and they said they had over scheduled. 88 oil changes. It is unacceptable to schedule appointments that you have no way of meeting and expect your customers to wait hours for a 30 minute oil change. Additionally the customer rep said if I didn’t want to wait I could go somewhere else. I did!!! More

Customer service is great although I still don't get why it takes two hours for an oil change especially if I have an appointment. it takes two hours for an oil change especially if I have an appointment. More

Haven’t been pleased with service. Always something when I go in that they add Always something when I go in that they add More