
Hudson Toyota
Jersey City, NJ
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632 Reviews of Hudson Toyota
Convenient Good location Polite Respectful Considerate Courteous Friendly Providing introductory information to the new customer.Ensuring that the customers are satisfied with the car o Considerate Courteous Friendly Providing introductory information to the new customer.Ensuring that the customers are satisfied with the car or truck purchased.Following up with client to check that they are satisfied with the purchase. Help customer about insurance and registration to reduce expenses. I love every worker at this location, but my truck did not come BED COVER😃😃 More
Very pleasant, stress free experience. Everyone involved were very nice and helpful. We found what we wanted, We waited a week, which was the estimate we got during our initial visit. We Everyone involved were very nice and helpful. We found what we wanted, We waited a week, which was the estimate we got during our initial visit. We settled all the business in a couple of hours after our car arrived at the dealership. Many thanks to Imran... More
Totally cheap customer service unprofessional staff over price on parts when the customer service see u are an Asian suddenly the attitude changes the more u ask for better price the more u come to know but price on parts when the customer service see u are an Asian suddenly the attitude changes the more u ask for better price the more u come to know but from other dealership if u get a lower price unethical behavior discrimination in all sense More
I'm very satisfied and thankful to Sales Consultant Mr. Eduardo Segura, who is very professional and helped me to buy a new car. Thanks to Mr. Roman Shinkorenko, Finance Manager, with whom I signed documen Eduardo Segura, who is very professional and helped me to buy a new car. Thanks to Mr. Roman Shinkorenko, Finance Manager, with whom I signed documents electronically very fast, and he explained very clear all car features. This is our second purchase in this dealership. More
I have been dealing with this dealership for over 10 plus years. Everyone has been great but Manny Cuevas beats everyone out of the park. He provides wonderful customer services always on point and calls bac years. Everyone has been great but Manny Cuevas beats everyone out of the park. He provides wonderful customer services always on point and calls backs. More
Maybe they can change this experience but so far no. Needed my hybrid battery to be replaced and the tech said it would only take a few days. With that in mind, I said okay do the work. Well, the day tu Needed my hybrid battery to be replaced and the tech said it would only take a few days. With that in mind, I said okay do the work. Well, the day turned into a week turned into 3 weeks so far. I call several times today and finally speak to my tech. I appreciate his professionalism when I was upset but he says it’s going to take another week for the part to come in. At this point I’m genuinely upset. The first time they gave me a small discount for the inconvenience and now they’re saying I can just take my car back and “just pay the diagnostic fee if I’m not happy” and how there’s a shortage of the part etc. From hearing that, I decided to call my friend who works at another Toyota that’s much further than I wanted to travel to get my car repaired. He tells me his parts team says there’s 126 in California and would take a week to get there. I don’t know the ins and outs of the business but that sounds like a good amount of them and find it hard to believe they all just came in today. Anyways, I’m forced to wait or try my Luck elsewhere. If you’re looking for overpromise underdeliver, def recommend. More
Amazing customer devotion and outcome including getting an insurance policy for an out of country license holder (me) !!! Specifically: Warren Lustig, Ramon Fabian and Chris Peña. Through their persistenc an insurance policy for an out of country license holder (me) !!! Specifically: Warren Lustig, Ramon Fabian and Chris Peña. Through their persistence in getting an insurance policy, I was able to drive out of the dealership on SAME DAY with a new and beautiful Highlander. A seamless, painless, courteous and attentive experience including a short training session to show me where all the warp drive and tractor beam buttons were located. Warranties, maintenance and extended warranty prices seem fair and reasonably priced. Thinking of buying a Corolla from them next !! More
Hudson Toyota Placed a deposit, which I have in writing was refundable, on a new 4Runner. Once the vehicle arrived, decided I didn't want the car (received a better price at another dealership) and asked was refundable, on a new 4Runner. Once the vehicle arrived, decided I didn't want the car (received a better price at another dealership) and asked them to refund the deposit. Sales manager, Juan Garcia said "No problem". It has been almost 2 weeks now and no refund. Juan doesn't answer emails, return phone calls or is 'available". Turning it over to my attorney. Avoid Hudson Toyota, Jersey City NJ! ' More