Hudson Valley Chrysler Dodge Jeep Ram - Service Center

Waste of my time Dropped my truck off at 8:30 am for my appointment to do a recall. I told the service agent I need it by 1:00pm to go to a doctors appointment she sai Dropped my truck off at 8:30 am for my appointment to do a recall. I told the service agent I need it by 1:00pm to go to a doctors appointment she said ok. Called a 12:00 to make sure it was going to be done a different agent said he would relay the message to my agent. I never got a call back so I assumed it would be done. When I arrived at 1:00 they never even look at it yet. Such a waste of my time. 😡And I bought a $65,000 truck from them. More

Great service Extremely nice and helpful person. Answered all of my questions and provided quick and timely updates on the service of the vehicle. I’d definitely re Extremely nice and helpful person. Answered all of my questions and provided quick and timely updates on the service of the vehicle. I’d definitely recommend More

Service appointment I scheduled an appointment online and had to change it. The young lady I spoke with was able to change the appointment and get me in quickly. I was a I scheduled an appointment online and had to change it. The young lady I spoke with was able to change the appointment and get me in quickly. I was also greeted by her upon my arrival and she assisted me with a prompt check in. More

Great Service department This dealer serviced my 2015 Grand Cherokee and also performed a recall service. On time, on budget, loaner car provided, and very personable. Thanks This dealer serviced my 2015 Grand Cherokee and also performed a recall service. On time, on budget, loaner car provided, and very personable. Thanks so much! More

not the service i expect from a dealer i sent my ex-wife (YES we still get along and sometimes she asks for recommendations on repairs)in on 3/17/17 for 3 services, a tire rotation, a SYNTH i sent my ex-wife (YES we still get along and sometimes she asks for recommendations on repairs)in on 3/17/17 for 3 services, a tire rotation, a SYNTHETIC oil change which she had a Chrysler oil change contract and a transmission fluid AND FILTER replacement,at the write up the writer couldn't seem to figure out how to retrieve the contract even though she told him it was still under her old married name, and had to give the write up to anther writer, after several hours there for 3 relatively quick routine services she was presented the bill which was higher than the original quote having to get to work she paid and when she had time to review it she noticed they CHARGED her full price for the oil change and DIDN'T use the REQUESTED SYNTHETIC OIL, this car has ALWAYS used synthetic oil and she is now hesitant about having regular oil used , she also noticed there was 12 quarts of trans fluid and a transmission "flush" kit but NO sealer or fluid billed out (i have had plenty of mopar's over my live and plenty of services so i know what should be billed on each service) this car has to last and she performs all necessary maintenance at a dealer,and expected the fluid AND filter to be replaced as requested NOT a transmission "flush" which is NOT recommended in the owners manual, she called and asked what happened they REFUSED to make it correct saying the oil was a "blend" yes the oil this engine takes (5w20) can be bought in blend synthetic OR straight mineral but she specifically requested the service contract she paid for to be used with the SYNTHETIC oil change upgrade, i have no idea who the manager is BUT as a first time customer this was DEFINITELY NOT the service that was expected from a dealer she will be returning to a dealer farther from home BUT honest, and willing to do the maintenance requested More

Great service Every time i go for service, i never have a problem. The service people are always curtious and respectful of my service needs and time constraints. I Every time i go for service, i never have a problem. The service people are always curtious and respectful of my service needs and time constraints. If I'm not happy with the service, they always go the extra mile to make me satisfied. I would recommend everyone bring your cars to Hudson Valley Jeep for service. More

Excellent service!!! Excellent service and friendly staff. I brought my car in for service and needed an oil change but didn't have the time for the oil change and service Excellent service and friendly staff. I brought my car in for service and needed an oil change but didn't have the time for the oil change and service put in oil to get me by until I could come back in. When I returned into dealership the following week they also fixed my light that was out despite being extra busy. While we waited they welcomed my very friendly 2 year old and allowed him to greet the staff and customers. Wouldn't think of bringing my Durango anywhere other then here More

Service experience was terrible! I took my vehicle about 4 times for brake and loose battery terminal issues. I paid for services that never fixed the issues. Even when the issue wasn I took my vehicle about 4 times for brake and loose battery terminal issues. I paid for services that never fixed the issues. Even when the issue wasn't fixed and I spent over $400, they still wanted me to pay for services that I knew wasn't going to fix it because I specifically explained I had the noise when I had factory rotors and brakes this is why I changed them in the first place! Moral of the story, my problems never got fixed and I'm out over $400 for absolutely no reason. I will NEVER take my vehicle back because they never presented any solution or customer satisfaction! Danielle was great, but the service manager and mechanics were literally playing a guessing game with my jeep! More