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Huffines Chevrolet Lewisville - Service Center
Lewisville, TX
52 Reviews
52 Reviews of Huffines Chevrolet Lewisville - Service Center
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September 06, 2015
Condescending Service Rep - Mike McLarty I brought in a 2006 Chevy Malibu SS on behalf of my mother who has been having significant power steering issues (sudden loss of power steering and le I brought in a 2006 Chevy Malibu SS on behalf of my mother who has been having significant power steering issues (sudden loss of power steering and leaks). Originally, the car was addressed at a separate shop (not GM). After having continuous issues, we decided to allow the dealership handle it. We met with the service rep who would be helping us (Mike). I showed him the receipts for the previous work done (replacement of the rack and pinion, tie rods, power steering pump and high pressure line). The first thing he mentioned is that the receipts do not state whether or not the parts were replaced with GM parts therefore he assumed GM parts were not used. (they did not state any other manufacturer either) but I did advise that I was told GM parts would be (and were) installed by the previous shop. The following day Mike called and stated that the power steering (ps) pump was noisy and may need replacement. He stated the real issue is the steering gear which was leaking. He made the statement that the part was not a GM part. My original thought was that it must have been replaced at the prior shop but that I did not recall a steering gear being on the previous receipts. Also, the shop had told me they did indeed use GM parts. I called the previous shop who stated they would warranty it or give me the money back but that they would need the part. After calling Mike back, he refused to give me the part back stating that their dealership would be charged $100 for not returning the core. I asked why they would want a part that supposedly was not GM. He hesitated then told me that GM would not care and would take the part anyway. long story short - the part WAS actually a GM part which was validated by Mike after much discussion. I lost a lot of confidence in him. Also, the steering gear is part of the rack and pinion (which was replaced by the previous shop). I did not make the connection and neither did Mike who should have being in this line of work. After much discussion with Mike, he blankly asked (with an attitude) what I wanted him to do and reminded me that I did not have to have the work done there. He definitely did not act as if he wanted our business, much less showed an interest in resolving our problem. After telling him that what I want is to speak to someone above him, he told me that he would pass on a message but that the Manager is busy in meetings all day. I had to ask for his name multiple times - each time Mike reminding me that the Manager is too busy. At this point, I did not know what to do - I felt caught between a rock and a hard place. After speaking to the previous shop who did the work they agreed to deliver a rack and pinion to the dealership for installation at no cost. I advised Mike who said they would charge me the labor. Mike had advised several times that he would not know about the power steering pump until everything was put back together and they would test it out. He even mentioned installing a "gear" in the pump that may resolve the issue ( I have never heard of a dealership wanting to fix a component like a pump themselves - its usually remove and replace). Mike later called me and stated that the high pressure line required replacement and it was poor workmanship by the prior shop. At this point I just felt as if there was no one I could trust - the other shop had great customer service but did not correct the issue. The dealership had extremely poor customer service and I was hesitant to deal with them in the future. Either way, I was so exhausted from all of the back and forth phone calls that I asked Mike to proceed and change the line. On a Friday evening he called me and stated that everything is well but that the pump had to be replaced. I told him to leave it as is and I would pick up the car - the pump would be replaced by the previous shop and they would warranty the part and labor. He seemed surprised by this...hesitated, then told me fine, but they still had a line to install so the car may be done by Saturday afternoon. In my mind, I was thinking that if you were supposed to put everything back together before knowing whether or not the pump needed replacement, then how do you know the pump is bad if you still have a line to install? Honestly, conversations with Mike (and his lack of credibility) were so exhausting throughout the week and he constantly contradicted himself. At this point, I did not argue the point - I just wanted the work done. The car was ready on Saturday and I picked it up. Mike (who had changed his tune by this point)went through the receipt with me stating that they did not charge me labor on the line as a "service to me". Perhaps they didn't, but what they charged me for the part was well over the list price quoted by GM Parts Now (let alone the discounted price by which is significantly different). Therefore, I feel I paid in labor. The bottom line, Mike has extremely poor customer service. He was rude, short, dismissive, and condescending. It took me stating (several times) that I would ensure to discuss the poor customer service I had received to have him change his tone. He tried to excuse his behavior by stating his tone does not change and he is very direct. Let me be clear, being direct is not an issue - making me feel as if I am being lied to, taken advantage of, and providing the "I don't owe you anything" attitude is a problem. He treated me as if I were a nuisance. I did not show up with an attitude nor am I difficult to speak with until you make me feel I am getting a raw deal. In order to cool down from this experience, I waited a few weeks to respond to this survey to really absorb my experience - hindsight is usually 20/20. My feelings have not changed. My only prayer is that I never have to return to this dealership and deal with Mike again. He may have become more cordial toward the end, but it was not because it is the service he provides - it felt obligatory and it was frankly too late. He should not be in customer service. Especially not with what this dealership's website states about their pride in customer service. I found it to be quite the opposite. More
by rosierivera76
Employees Worked With
Mike McLarty
Helpful July 13, 2015
My first experience and a great one! Always fast and efficient. I was in and out in regards to getting my oil changed and the customer service is top notch. Thanks for being great, I love Always fast and efficient. I was in and out in regards to getting my oil changed and the customer service is top notch. Thanks for being great, I love my Chevy! More
by WhitleyAM
Employees Worked With
January 20, 2015
Great Service Called your dealership and another dealership in Carrolton for a service recall on my Corvette. Your customer service over the phone was indicative of Called your dealership and another dealership in Carrolton for a service recall on my Corvette. Your customer service over the phone was indicative of wanting to earn a new customer, therefore I gave you a try. Chris Schwarz made the appointment process easy and Michael Mclarty checked me in upon arrival. Both service consultants won me over to definitely return for any future service needs. Thank you More
by chenflin
Employees Worked With
Michael McLarty and Chris Schwarz
June 24, 2014
Stereotypical Car Dealership/Car Repair I have never been treated as poorly as I was treated at Huffines Chevrolet in Lewisville. I am very upset with how the service advisor (Mike McLarty) I have never been treated as poorly as I was treated at Huffines Chevrolet in Lewisville. I am very upset with how the service advisor (Mike McLarty) acted towards me. When I arrived Wednesday morning for my appointment to have the recall fixed on my car, Mike was busy with another customer so a different service advisor greeted me and happily checked me in. I let him know that I would be waiting for my car, as I did not have a ride arranged and he very graciously offered to get me a loaner car so I could run errands and not be stuck at the dealership for the next 3 hours. I agreed, handed him both of my key chains (one with my aftermarket remote start remote and 1 key and another with both factory remotes and my spare key) and he told me to wait in the customer lounge and they would pull the car up for me. About an hour later (I figured both he and Mike had gotten busy and did not want to bother them about the loaner car), Mike came into the lounge, asked me to sign a paper and handed me my 2 factory remotes. After signing, I asked him about the loaner car and he responded very hastily and seemingly annoyed that he did not have one and rushed off. He did not explain what it was I was signing and again not wanting to bother him since he seemed to be in a bad mood, I just did what he asked. I then got a hold of my husband and explained the situation to him, he then came and picked me up to grab a snack. On our way to get a snack, I called the service department to find out how many loaner cars they have all together. Mike answered, I asked my question and he replied with 5-6 and then realized who I was and said my name. I told him thank you and hung up. 7 minutes late, he called me back to let me know he had found a loaner car for me. My husband answered and let him know I would not need it and that we would be back in an hour to pick up my car. When we arrived at the dealership to pick up my car, I asked my husband to accompany me inside since I did not feel comfortable going in alone. We checked out and Mike brought me my keys. My husband is an auto tech and had installed an aftermarket remote start in my car so he told me to make sure it still worked and did not need to be re-programmed. I looked around my car (purse, glove box, cup holders, floor boards, console, under the console, and passenger seat) and could not find my remote. I took the key chain Mike had previously handed to me and went back inside to let him know my remote was missing and maybe the mechanic had forgotten to bring it back since it would have needed to be re-programmed. Mike met me at the door to the service department and after I told him the situation proceeded to badger me, raising his voice telling me he handed it to me. I went back to my car and retrieved the key chain he had previously handed to me in the lounge with only the 2 factory remotes on it and showed him this was the key chain he had handed me. He then talked over me to my husband telling him that I was wrong and he had given it to me, etc. This is my car, I had made the appointment and am the only owner of this car. For him to talk over me as if I did not exist is in my opinion demeaning and disrespectful to me as a customer. Instead of raising his voice and talking over me, it would have been more effective if he would have called the mechanic so he could tell us where he had placed the remote after re-programming it. My husband suggested we go back to my car to look some more. After looking some more, I moved the driver’s seat (I had moved it to look in the backseat) and adjusted the seat back to see the remote had been left in the seat and had made its way into the crease where the cushion and seat back meet. So after Mike raising his voice and vehemently insisting he had given it back to me, it was obvious he hadn't. After finding it, Mike hurried back inside without so much as an apology for the way he treated and talked to me. I feel as though Mike perpetuated the stereotype of vehicle repair/dealerships mistreatment of women. I understand dealerships must be exhausted taking care of over 12 million recalls so far this year but I do not feel that in any way is an excuse for his behavior. I had to bring my defective car back for repair on my own time. I would think you would like to fix your mistake and secure a future, young customer; instead I received unacceptable treatment from your service advisor. I will not be returning to Huffines Chevrolet in Lewisville nor will I recommend it to any of my friends or family. More
by ShastenPotter
Employees Worked With
Mike McLarty
June 29, 2013
I have had quite a horrible experience with this dealerships service department. I have a brand new $40,000 vehicle, with only 3,000 miles on it. The service center was supposed to fix a missing in dealerships service department. I have a brand new $40,000 vehicle, with only 3,000 miles on it. The service center was supposed to fix a missing insignia letter. They SHOULD have sent it to their body shop, which has the tools to safely remove the letters. Instead, the mechanics in the service center went at the letters with a jackhammer (or some equivalent) and scratched my paint. They made me wait several days for them to fix it, and assured me it would look like new. When I went to pick it up, they had done a horrible job, leaving dirt under the clear coat. After waiting through another weekend, and another trip to the body shop to find unsatisfactory work, they were finally able to repair their own damage. I now have my car back, but my lettering is spaced unevenly, a permanent scar reminding me to watch who I deal with. I was without my car for over a week, over what should have been a two hour ordeal of replacing one glued-on letter. On a $40,000 vehicle, brand new, I expect them to make it look like new, but as Mark, the Body Shop Manager told me, "The manufacturer can't make it perfect, so you shouldn't expect me to make it perfect." That's interesting to me, considering my paint job was perfect before Huffines Chevrolet touched it. I don't advise anyone to take any vehicle to this dealership, for any reason. If you value what you own, as I do, take your business elsewhere. More
by BumblebeeSS
Employees Worked With
Mark Hamons
March 15, 2013
Just want to drop a line about the excellent experience I had with Huffines Chevrolet (and specifically Mike McLarty) in Lewisville TX when I brought my 07 Chevy Trailblazer in for service. I called the day had with Huffines Chevrolet (and specifically Mike McLarty) in Lewisville TX when I brought my 07 Chevy Trailblazer in for service. I called the day prior and spoke to Mike and explained what was wrong with my vehicle(it was making a strange noise). He was able to schedule me for the next morning first thing. When I brought my vehicle in he greeted me promptly and asked me to recreate the problem for him which I did and he verified what I was hearing was not normal. This was so refreshing as in my prior experiences with other dealerships they would not do this, they would just have me describe the noise and then they would go and try to find it. This was such a hands on approach and I was really impressed. I also asked him to do some additional work (oil change, alignment) and he told me he could have it all done by the end of the day. He asked me if I needed a ride (I had already arranged for a rental car). He called me throughout the day to give me updates, and informed me of a recall that needed to be taken care of, and gave me the diagnosis of the problem. He quoted me the price before the work started, and his quote was accurate. When I picked up my car he gave me a thorough run down of what was done, and walked me to the cashier. He informed me on how to receive a mail in rebate. I was very impressed with Mike and his thoroughness and knowledge. Whenever I need service, I will be bringing my Trailblazer back to him!! More
by mcgrew77
Employees Worked With
Mike McLarty-service dept.
March 07, 2013
Just moved to TX from OH. Service consutant (Mathew) was great. I will go back. Answered the phone when called and callled back when I left a message great. I will go back. Answered the phone when called and callled back when I left a message More
by cjv4b
Employees Worked With
Mathew
October 31, 2012
This is the second time I have visited this dealership for service work done to my Corvette. The first time I was overcharged for a rear leaf spring (something I could buy off , and ended up paying $800 for service work done to my Corvette. The first time I was overcharged for a rear leaf spring (something I could buy off , and ended up paying $800 and this is after I had never agreed to the install. Keep in mind a better version of this part could be had for $120. But I went ahead and paid it so I could get my car back. The second time I went there was due to the car stopping while idle. Turned out to be a bad battery and apparently the positive and negative battery cable was bad. Now they wanted to charge $600+ for this job to be done. I told the person I was working with that I would bring my own battery and with no verbal agreement about changing the cable, he went ahead and changed it anyways. Now when I called back to tell him to change it back to stock, he said he would charge another 300 for service charge. I really hate taking my car to dealerships where techs who think they know what they are doing try to talk to me about a car they don't know a lot about. Honestly I will never take my car there again and I will make sure the many people on the corvette forums know to never take their cars to this dealership again. These guys just try to squeeze all the money they can out of you. More
by Corv21
Employees Worked With
Brian
October 16, 2012
My recent experience with Huffines Lewisville was by far the best experience I have EVER had with ANY dealership!! At the 11th hour, in between shuffling 5 kids to various locations my car broke down. I was the best experience I have EVER had with ANY dealership!! At the 11th hour, in between shuffling 5 kids to various locations my car broke down. I was leaving town the next morning, Enterprise was closing shortly and there was no way I was going to make it there in time to drop off my vehicle and pick up my rental. Chris Schwarz professionally gathered my information, called Enterprise and arrange a vehicle large enough to accommodate my family (which isn't always available) and had everything waiting for me when I arrived. I literally signed the paperwork, hopped in my rental and left within a matter of minutes. He called me throughout the repair process to make sure I knew what was going on and went above and beyond (in my opinion) to diagnose the problem. When I arrived to return my rental, he noticed me and had my car pulled up and ready to go. Again, another process that literally was handled in minutes. I have probably owned 15 new cars in my lifetime and have never had an experience with a dealership that was handled this professionally and flawlessly. I am more than pleased. Chris Schwarz/Huffines....Awesome job!!! More
by kim_cox
Employees Worked With
Chris Schwarz
October 10, 2012
In May 2011, my husband and I visited Huffines Lewisville in search of a larger vehicle for our growing family. We spoke with Mr. Kenney, who provided us with "royalty" treatment, made sure we felt valued a in search of a larger vehicle for our growing family. We spoke with Mr. Kenney, who provided us with "royalty" treatment, made sure we felt valued and let us know that Huffines really wanted to have us as customers. We decided to give Huffines a chance and purchased a 2007 Chevy Avalanche that had been freshly delivered to the dealership. They even put brand new wheels on the truck for us! We have since received continued great customer service with Huffines (most recently through Allen Moore) as they truly do provide excellent customer service and desire to keep their sparkling reputation. We have and will continue to recommend this dealership to others and plan to use them when we purchase another vehicle. More
by JayeJohnson
