Huffines Chrysler Jeep Dodge Ram Lewisville
Lewisville, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I was looking for a very specific Jeep Grand Cherokee. David not only helped me find it, but bend over backwards to answer all of my questions and helped my get the best deal possible. My next vehicle wi David not only helped me find it, but bend over backwards to answer all of my questions and helped my get the best deal possible. My next vehicle will definitely come from Huffines on Lewisville. More
We left the house on Monday morning to buy a Kia Sedona from Kia in Lewisville. They did not have the car we were looking for. They went to get if from Irving so they told us to go have lunch and come ba from Kia in Lewisville. They did not have the car we were looking for. They went to get if from Irving so they told us to go have lunch and come back in an hour. We drove up 35 and just happened upon Huffines Dodge. We decided to stop and look at Grand Caravans knowing that they would be more expensive than the Kia. The first person we spoke with was David Hamilton. He recognized that we could not afford a 2011 Grand Caravan so he steered us to a new 2010 Grand Caravan they still had on the lot. It had most of the features we needed but not all the fluff that the Kia had. As we talked numbers the Sales Manager Eric Hansen came in and made us a very reasonable offer. Since we had not yet seen the Kia we set out the buy, I held off until we could look at the Kia. Of course they tried to keep us from going to Kia but I insisted on looking at the other vehicle. We had a horrible experience at Kia. The Kia sales people were overbearing condescending and tried to make is feel obligated to buying their car. We walked out on them and went straight back to Huffines Dodge and purchased the Grand Caravan. Honestly the Kia may have been more bang for the buck but I truly am a fan of customer service and Mr. Hamilton and Mr. Hansen were great. They recognized that my main concern was Kia had a better warranty and a DVD player, so they provided me with an extended warranty that matched the Kia warranty and agreed to put a dvd player in the Dodge. We are completely happy with our purchase all the way to the finance guy (sorry, I don't have his name). One other point I would like to pass along. At one point, Mr. Hansen realized that my wife and I were split on our decision. He talked with me and actually told me to make sure that my wife was happy with the purchase even if it meant loosing the sale for him. That was huge for me. I have purchased over 10 cars in my adult life and this was by far the best car buying experience I have had. More
The staff is friendly and eager to sell you a car. The staff is friendly and eager to sell you a car. They are upbeat and and want to work WITH you, not against you as some dealers seem act. Truc The staff is friendly and eager to sell you a car. They are upbeat and and want to work WITH you, not against you as some dealers seem act. Truck in which I interested was cleaned and ready for a test drive when I arrived from out-of-town. Salesman was actually knowledgeable about the car and its accessories ... in recent year this has not been the norm. After agreeing on price, the Finance Manager, was as good as I have dealt with. He was precise and didn't push on the "extras." He did show some extended warrenty options which are being considered. No pressure at all. Would go back to this dealership, even though they are 5 hours away. More
I have given this review because I have had horrible I have given this review because I have had horrible experiences buying cars and trucks. You know the old "what will it take to get you in this car I have given this review because I have had horrible experiences buying cars and trucks. You know the old "what will it take to get you in this car today" thing. Well from the minute I met Brent all he did was try and help me get what I wanted. We talked about price not payments, the right truck not the one they wanted to get rid of. He said they were like family and now I actually believe that. Jeremy is Brents boss. The guy you need to go to to make a deal. I thought I wanted a Dakota. He didn't have one and couldn't make a trade with a local dealer so he actually cut a check to a dealer to get me the truck. The whole time loaning me a brand new 1500. When the Dakota arrived I was so in love with the 1500 SLT crew cab I was driving. I told him I wanted that instead. Jeremy ent to work and by the time I arrived at the dealership he had cut $2,000.00 off sticker and gave me $4,000.00 in rebates bringing the price in range for my wallet. I even ended up liking the finance guy, and I always hate the finance guy. Bottom line. Mr Huffines has been in Business in Lewisville since the dealership was in old town. There's a reason for that. You keep a business running by treating people fairly. They went above and beyond for me. I love my truck...just got done washing it. I would recommend this dealership to everyone. I don't write these kind of letters. in fact it's my first. Brent, Jeremy, Thank you very much for making the difference for me. More
My experience with Huffines Lewisville was perfect. Their response time is off the charts and the level of friendliness is more inviting than I've ever received at any dealership. Jeff conversed with me con response time is off the charts and the level of friendliness is more inviting than I've ever received at any dealership. Jeff conversed with me constantly, even on his off days. I am more than satisfied with the service level that I received and refer everyone to them every chance I get. Thank you so much for your help! May God bless you. More
I look so forward to getting my car serviced here at Huffines. They are always very courteous and do a fantastic job. I never have to worry because I have always found that all the work is done to per Huffines. They are always very courteous and do a fantastic job. I never have to worry because I have always found that all the work is done to perfection. I am a woman and I need a service center that makes sure that everything is done that needs to be done. As a woman, I can drive my vehicle but I don't understand what needs to be done other than getting the oil changed. They always check everything. They keep great records so they know when I need to have certain things done. Also, I don't have to worry about price gouging. I feel that they do what has to be done, when I bring it in and they never over charge me. If something turns up that will be expensive, they come to talk to me about it very professionally and explain to me why it needs to be done. Then they get the job done as quickly as possible in a reasonable amount of time. I have been driving since I was 16 years old and now I am 71 years old. I have never (please understand that I said NEVER)had such great service in all of these years. I tell everyone about their service especially women. And now that 121 is opened, it doesn't take me any where near as long as it used to to get to their facility. No matter where they were, they are the company for me, that knows their clients and their business. They know how to take care of the cars that come to them and I feel great when I leave. Another thing, is that their rest rooms are clean as also their waiting room. They have some kiddie things in the waiting room to keep children occupied while you are waiting. Several times I had to take my grand child and he just loves to go there. knkn Huffines in Lewisville is a top notch organization. It seems to me that they know how to pick the people that work for them. It is a fantastic company, with fantastic people working for them and the greatest service I have ever found. Ann Cardile More
I have had 5 previous Jeep Grand Cherokee Laredo leases through various dealers in the Metroplex. I find the suit my personal needs perfectly. My 36/45000 lease was up on my 2008 Jeep Grand Cherokee Lare through various dealers in the Metroplex. I find the suit my personal needs perfectly. My 36/45000 lease was up on my 2008 Jeep Grand Cherokee Laredo, and I was shopping for a new lease. The dealer that was assigned to take the lease return took the information on what I was looking for and then never called back. I then went to big name local leasing firm. They had a deal put together within a couple hours for a 38% higher lease payment. They then tried to tell me that the problem was the bad residual on Chrysler products, particularly the Jeep GC. Some how this didn’t see right so I called in to Ed Wallace’s Inside Automotive program but didn’t get on because he ran out of time. I dropped Ed an email and the next day I had an answer in which he said it wasn’t so much residual as it was the lack of factory incentives. Ed recommended that I contact Mike Biggers at Huffines CJD Lewisville. I’m a very straight forward “no hassle” lease person. I know what I want and I know what the lease payment needs to be to make it work. I decided to take Ed’s recommendation even though I must admit to being a little skeptical about his potential to be biased by Huffines advertizing revenue. I used Ed’s email link at Inside Automotive to email Mike Biggers a list of features. I was surprised when Mike, himself, called me back. Mike looked at the numbers on the lease return and my features request and called me back within a couple hours and indicated that he would be able to deal with the list of feature and the lease payment number. I was still almost a month from the end of the lease so we agreed that rather than talking about a sting of vehicles moving though his inventory, I would call him back toward the end of the month. I emailed Mike a couple weeks later and he had Eric Hansen call me back and work on the package. I was a little concerned about being handed off but I found Eric to be very straight forward and business like and by the next morning we were back to discussing which of several colors would I like. (Color, other than Black, is a superfluous issue to me.) One more email and it was done. I never met them, ran my vehicle in to them for an appraisal, played silly “sign if you’d take this deal and let me talk to my manager” games with them. I sent them a credit application by email and when I walked into the dealership, they presented the car while they printed the paper work. No last minute, can we upsell you to this or that. Just an efficient business transaction. If you’re tired of playing games with dealers and leasing agents, I strongly suggest you speak to Mike Biggers and find out what and efficient business transaction is. Mike’s done what the other 5 metroplex dealer’s haven’t been able to do, and that’s make this necessary evil an efficient business transaction…for that he will find he’s gotten my return business. More
Huffines staff truly has their customers best intentions at heart. Their staff is professional, knowledgable, and honest. Buying a vehicle or getting body work done can be stressful, but when dealing with H at heart. Their staff is professional, knowledgable, and honest. Buying a vehicle or getting body work done can be stressful, but when dealing with Huffines staff, I felt at ease. Their staff was patient, kind, and honest. They answered all of my questions and have impeccable follow up. I will be sending all my friends to Huffines. More
During March 2010, I went online to Huffines website and asked all sorts of questions to Kevin, via their web chat. I talked to Kevin for over a month on before I walked in on a Thursday night, with no appo asked all sorts of questions to Kevin, via their web chat. I talked to Kevin for over a month on before I walked in on a Thursday night, with no appointment and no knowledge of Kevin even being at work. My husband, who hated car dealerships until now, and I met Kevin and we walked away with a 2010 Dodge Ram for my husband. In September 2010, I purchased a Dodge Journey for myself and when I test drove the car, it pulled to the right. The service department fixed the problem and we drove home happy. After leaving the dealership, we sat in traffic for over an hour on our way home and weren’t really able to enjoy our new car until the next day. The next day, we got back into our Journey and it started pulling to the right again. We went back into the dealership everyday for two weeks trying to get this problem fixed. They even purchased me a new Journey from another dealership and that didn't fix the problem. I talked with Mike Biggers, General Manager, via phone for 30 minutes and after that phone call, everything was PERFECT! He asked me to come back in and test drive my car again and if I still didn't feel comfortable in my car, they would take care of it. Between Kevin Jackson, Mike Biggers, Greg Birdsall, Sales Director and Steve Baine, Finance Director, I walked away with a 2011 Jeep Grand Cherokee Laredo! They really bent over backwards to make sure that I was happy! I absolutely love my new Jeep and would buy another car from Kevin any day of the week! More
I would like to leave some positive feedback for this dealership because I can't believe the negative feedback that has been left in previous reviews. First off, I was in no way what so ever in the mark dealership because I can't believe the negative feedback that has been left in previous reviews. First off, I was in no way what so ever in the market for a new automobile. I was simply getting an oil change for my existing Dodge Ram Truck. After dropping off my truck I decided to walk over to the new car lot because I wanted to see the new Challenger. As I was looking at the Challengers, Jason, came out and greeted me. I told him that I was just killing time while I was getting an oil change. I said I had no intent of buying a new car or truck and he said no problem and he wasn't pushy at all. He asked me if I wanted to test drive the Challenger and I said sure, so we test drove the car. The only down side of my entire visit was the test drive. I don't know if it is a Huffines or Dodge thing but you can't get a true feel of a vehicle in a three mile test drive. A little more time on the road is definitely needed, but I didn't have any intention of buying so maybe he sensed this. After getting back I remember saying that it is hard to believe that somebody would spend 41,000 on a car when they could get a truck. I was driving a 2005 RumbleBee and I wanted to see the new trucks until they called me to let me know that my oil change was done. While looking at the trucks, Eric Hansen, came out to introduce himself and to let me know that he would do anything to help me get into a new truck. I told him that I was not in the market for a new truck and he wanted me to test drive a truck anyway, so I did. The 2011 Dodge Ram Sport Crew Cab definitely drove better than my RumbleBee and it had all the bells and whistles, I was definitely impressed. After test driving the 2011 we went inside as I continued to wait for the oil change. Another sales consultant, David Jones, came to assist Jason because he was new at his position. David never made me feel out of place and we all got along like we have been friends for some time. I remember Eric asking me if I wanted him to run numbers on a new 2011 Dodge Ram. I said he could but I really wasn't looking to buy because I didn't want a larger monthly payment. Eric asked me what was a target number to get me interested and I told him. He came back with a number and I said that it was a little high. He came back with a different number and included some extras that I thought were very generous. Eric was never aggressive with me to the point of me having to buy a new truck. I thought he was he very professional and friendly during the whole process. When we were going over all the logistics of what could be a new truck for me, I was very particular of what I wanted in a new truck because if I was buying, I wanted it to be what I WANTED. The crew at Huffines were doing everything they could to cater my needs in finding me a new truck. After finding the right truck for me and getting my trade in numbers and extras added on I was finding myself on the verge of buying a new truck. One small problem, not really a problem but I wanted my wife to finalize the deal. I believe she was wanting a larger vehicle than Bee but didn't want to increase the monthly payment to a non friendly number. After she saw what the truck had to offer with the add ons, the new payment, and how friendly Eric and David were, it was a no brainer. I thought the guys worked well together during the whole process. I never once felt like I was pressured into buying a new truck. We talked about sports, sports teams, favorite foods, and cities we have visited, just like a group of buddies. I would highly recommend this dealer to anybody who is in the market for a new car/truck. They will make you feel at home and treat you right in every way!!!! More










