Huggard & Ewing

I started my truck search visiting new car dealers. My first and second experience was very good with the sales people but as soon as they involved their manager I was creeped out. I acually called one sa first and second experience was very good with the sales people but as soon as they involved their manager I was creeped out. I acually called one sales person the next day and told him, it was a real pleasure meeting you but your manager, I just did not trust and (taking a line from Shark Tank, for that reason I'm out. As a Manager myself at a local hospital, I am very aware of the importance of good customer service and I have good instinks of who is trustworthy and going to be fair with people. So as soon as I walked in to the Huggard & Ewing office area I was greeted...not pounced on. The person that helped me was Paul, very layed back and very easy to talk to. We discussed the truck I was interesed in, I took it for a long ride, came back, talked money, discussed trade in then I went home to think about it and do a little research. The key word here is "home". The other two dealers I visited would not let me leave they just kept coming at me "what's it going to take to get you in a truck today" as I was walking out the door...see ya! When I went home I did a little research on the truck and went back the next day to iron out the deal. Through the purchasing process with Paul I met Chris who is an owner, I met Chris who is the finacial person and also, yes, Chris in the sevice department all with excellent customer service skills. I am not very good with names so this worked out well for me too. So being a person who would normally purchase new vehicles, I had to remind myself a used vehicle is just that...used and it's not going to be perfect. But, what needs to be as close to perfect as possible is a fair price, good service and trust, that's what I experienced here. Duing my first ten days with the truck I started thinking, did I make the right decision purchasing used. So, I decided to take it to a service station to have a machanic check it out for me. He spent over an hour inspecting the truck and it passed with flying colors well worth the $65.00 dollars, put my mind at ease and confirmed that I was dealing with some good people. Not to mention all the money I saved on insurance, taxes, taxes, taxes by purchasing a used vehicle. I'll be back in a couple years. More

Been going to H&E for over 10 years. Have bought 4 cars from them and have had all of them serviced. The work is top notch, and they take the time to explain everything being done to the vehicle. Chri cars from them and have had all of them serviced. The work is top notch, and they take the time to explain everything being done to the vehicle. Chris has been great to work with, making sure I understood what was going on. More

Found the vehicle I was looking for online. Came in at my convenience and was greeted by friendly service. They allowed me to take a lengthy test drive alone which allowed me to focus on the vehicle and not convenience and was greeted by friendly service. They allowed me to take a lengthy test drive alone which allowed me to focus on the vehicle and not what the salesman had to say. Upon return they allowed me to take out another vehicle for comparison. While discussing terms with them I was hesitant to purchase that day. They allowed me to take the weekend to think about it and get my paperwork in order. They held the vehicle or 5 days for an extremely reasonable price, (much better than all other dealers I dealt with). The negotiations were pressure free, and I felt very much in control the whole time. I took the vehicle to my mechanic before I purchased, and sure enough there were no problems detected. Overall I was very happy with my experience. More

I am extremely happy with the vehicle I just bought! Chris and Paul were the nicest and most helpful people I have met! I would absolutely recommend Huggard & Ewing!! Chris and Paul were the nicest and most helpful people I have met! I would absolutely recommend Huggard & Ewing!! More

My wife was looking for a very particular used car and found one of very few in the area online at this dealership. It started with a phone call on a Friday and it already became apparent this dealership found one of very few in the area online at this dealership. It started with a phone call on a Friday and it already became apparent this dealership was better than the others. It was a lengthy phone conversation and answered all our questions. We visited Saturday and were again treated with friendliness, respect, and very little pressure. We had been looking a lot lately at other dealerships on the auto-mile the and by comparison it was a night and day difference. We were really interested in the car, but it was at the top of our price range, and rightfully so. They reduced the already reasonable price to an even better one and let us put a very small refundable amount down to hold the car for 48 hours so we could make our final decision. After ultimately deciding my wife's happiness and son's safety were more important than any amount of money in the bank, I decided to buy. We arrived at the dealer on Monday 4/15 after work around 6pm, just a couple hour after the Boston Marathon explosion. Terrible day, but again treated extremely well. I know it's their job to be friendly, but how many people do you know that worked late and kept a smile on their face after that. Their financing expert was stuck in the city near the event, so we had to come back to get the car later, but it was all very smooth. On Tuesday, they found me a better loan rate than my own credit union had, and my wife was off with the car another day later. Again, we had to come after work to get the car, a little later than hope because of traffic ~6:45pm (they close at 7). The stayed late to take care of us. One of the guys even stayed until 8pm to show my wife all the bells and whistles of the vehicle. While he was doing that, my 2-yr old son and I were playing around the lot and I really couldn't help noticing how many nice cars were there for very reasonable prices. I'm not an idiot. I come from a family of mechanics. I've bought plenty of cars. I lament it the process. Here it was different. I highly recommend this dealership and can't see myself going anywhere else when I need my next car. P.S. I rated them 5 (great) on all categories except price where I gave a 4 (good). Two reasons for that. (1) I am very frugal and hate spending money. (2) As far as I'm concerned, if dealers gave great prices they wouldn't be in business very long. This place has been family run for 50 years. More

The guys down at Huggard & Ewing were all terrific. There was no pressure from anyone to make a purchase. I worked mostly with Paul and Chris in sales (1 of 3 chris's you will meet). They we're great H There was no pressure from anyone to make a purchase. I worked mostly with Paul and Chris in sales (1 of 3 chris's you will meet). They we're great HONEST guys and I couldn't be happier to have purchased a vehicle from this dealership. I highly recommend them! Joe More

Everyone that I had worked with in getting my new/used car was great, There customer service was outstanding very kind and patient as well as very knowledgeable and understanding. I will defiantly be back car was great, There customer service was outstanding very kind and patient as well as very knowledgeable and understanding. I will defiantly be back again for my next car! More

My wife and I had been looking for a new mini van for a number of weeks. Huggard and Ewing had been recommended to us by a friend. We chose a vehicle from the website. Made an appointment to test dri number of weeks. Huggard and Ewing had been recommended to us by a friend. We chose a vehicle from the website. Made an appointment to test drive the vehicle and drove it away 2 days later. The car was in immaculate condition and the service could not have been better. More

I had not previously heard of Huggard & Ewing until a week or so ago. I saw a Focus and a Ranger I was interested in advertised by their dealership, so I took a ride down. The salesman (Paul) was low-key week or so ago. I saw a Focus and a Ranger I was interested in advertised by their dealership, so I took a ride down. The salesman (Paul) was low-key, down-to-earth, and friendly, and I instantly felt comfortable with him. I decided the Focus and Ranger weren't quite for me, and he didn't try and push them on me. He listened to me, and while he suggested some other vehicles to me, he wasn't pushy. He pointed out a couple of Fiestas to me which he thought I might like based on what I told him I was looking for, and they were good suggestions. There was one blue Fiesta in particular I liked, so he explained everything about it before I test-drove it. Interestingly, the other Fiesta was more expensive, but he didn't try and upsell me, which I appreciated. Before I left, Paul and one of the owners (Chris), made a very fair offer to me. Sure, they made a pitch to sell me the car right then, but I didn't mind, because that's part of the game, and they did it in a low-pressure way. I didn't make a decision then because I had a few more dealerships to visit, but I left Huggard feeling good about the place. I had a bad experience at another dealership later that day (fast-talking and talking down to me), which I walked out of. Paul placed one friendly, no-pressure follow-up call to me 2 days later; and when I decided on their Fiesta later that day, I was very happy with my decision. Paul and Chris did a great job of explaining the vehicles and making an offer, but at the same time treating me with respect and letting me make up my mind without any high-pressure tactics. I'll definitely check out their dealership again in the future! Barry More

I received great customer service from Huggard and Ewing. They were quick to allow me to test drive several vehicles before I chose one. The sale and bank loans were completed in less than 30 minutes. They were quick to allow me to test drive several vehicles before I chose one. The sale and bank loans were completed in less than 30 minutes. More