Hugh White Honda

On 6/13/22, I took my vehicle in because the fuel door wasn't working. The issue was identified, a part was ordered, and I was told I would get a call when the part came in (within a day or two). I was ch wasn't working. The issue was identified, a part was ordered, and I was told I would get a call when the part came in (within a day or two). I was charged for the part and 30 mins of labor. If anyone did call, they didn't bother leaving a message. I called on 6/17 and was told the part was in but they wouldn't be able to get me in until 6/23. I arrive around 11am for my scheduled time of 11:15am. I sit in the waiting area for 3 hours while the work is completed. The tech comes to me and informs me that they did not have the part they needed. Not sure if they ordered the wrong part or were sent the wrong part. I was not charged for this 3 hours. Either way, the part that was needed was ordered and I was once again told that I would receive a call when the part came in. Yet again, if a call was made, no message was left. The part came in the very next day (6/24) but I didn't know that until I called the parts department on 6/29. I left a voicemail for the tech because service almost never answers the phone. I got a call back late afternoon and scheduled to have the work done next day (6/30). When the work was done, I was reimbursed about $30 for the parts but then I was charged $30 in "miscellaneous" fees. Total bill was shy of $300. I would like to think a little more of a discount could have been applied seeing as just a few weeks prior to this, I dropped over $1,800 for a timing belt service. Guess customer loyalty means nothing and I'm gonna be taking my vehicle to a shop that doesn't charge over $150 an hour for labor. More

I brought my car in for my first service appointment, an oil change. I waited there for the service to be completed. I was told it would take about an hour and 15 minutes and that was right on the button oil change. I waited there for the service to be completed. I was told it would take about an hour and 15 minutes and that was right on the button. The only negative comment I would make is that the waiting area is way past due to have the carpets cleaned. More

The service department was very busy. I came in to get a new tire, had a screw in the sidewall. It was complete in a little more than an hour, I did not expect that. I came in to get a new tire, had a screw in the sidewall. It was complete in a little more than an hour, I did not expect that. More

The sales & service staff are awesome, They are friendly & professional. My car was serviced in quick time & I almost always get a nice car wash before I leave. & professional. My car was serviced in quick time & I almost always get a nice car wash before I leave. More

The staff was very friendly accurate on getting car into shop had water and coffee in waiting area restroom was very clean overall pleasant visit. shop had water and coffee in waiting area restroom was very clean overall pleasant visit. More

Completed only the work I requested. Advised of future service needs during my next service visit. Advised of future service needs during my next service visit. More

We have worked with Jim from this dealership for years and he is always friendly, knowledgeable, and easy to work with. We have purchased 4 vehicles from this dealership, and plan to go back! and he is always friendly, knowledgeable, and easy to work with. We have purchased 4 vehicles from this dealership, and plan to go back! More

My service was done 1 hour earlier than I expected. Overall great place and staff combo. Overall great place and staff combo. More

Explained everything on my level, not above my head. Was in and out in an hour as promised Was in and out in an hour as promised More

Exceptional ,Friendly , and Professional , always explain step by step what it will cost, and what's needed to get the best out of your driving experience ,consistence is the one word to describe Hugh White step by step what it will cost, and what's needed to get the best out of your driving experience ,consistence is the one word to describe Hugh White Honda . More