Huntington Beach Chrysler Dodge Jeep RAM

By far the WORST car buying experience I've ever had. Stay away from this dealership. I recently bought a used Gladiator and signed a 7-day option agreement leveraging my pre-approved BofA loan. I got th Stay away from this dealership. I recently bought a used Gladiator and signed a 7-day option agreement leveraging my pre-approved BofA loan. I got the check mailed to them within 3 days, signed and certified by finance manager Robert Robert never processed the check, left it on his desk. After 7 days, their financing kicked in and I had two auto loans for identical values under my name. I called every day fir two weeks and was unable to get a capable human on the phone. I fin ally spoke to their Sr. Manager Jacob, and he said I needed to have BofA send another check within 48 hours, which was impossible. I got stuck with their lender at a higher APR. A bunch of scammers and weasels at this dealership. Don't waist your time here. Also... their dealer add-ons are NOT optional. Finance manager Danny pinned me for $4k of "optional" paint protection and security system. I walked out the door, they came to get me, and they lowered the price, but Danny assured me that I MUST purchase these extras as they are already installed. This dealership is full of scammers. The only reason I bought from them was the particular used vehicle was exactly what I was looking for. But the sales process was a NIGHTMARE. Can I leave a zero star??? More

Nathan was so helpful when we bought our car he was very accommodating to our family. He explained everything that we asked and was very friendly. We could have not asked for anybody better to help us buy a accommodating to our family. He explained everything that we asked and was very friendly. We could have not asked for anybody better to help us buy a retirement car for my dad. More

Daniel was great. Made the process smooth and seamless. I would recommend this his dealership to friends and family. Made the process smooth and seamless. I would recommend this his dealership to friends and family. More

By far the worst experience l've had trying to purchase a vehicle. Started about 3 weeks to a month ago contacting them to purchase an 2019 Audi Etron. Being out of state was trying to reach a manager to mak vehicle. Started about 3 weeks to a month ago contacting them to purchase an 2019 Audi Etron. Being out of state was trying to reach a manager to make a concrete deal fly out next morning and get the car cash. Yesterday was the first time I spoke to a manager and the first thing he did was trying to sell me a $7500 add on package they add on at their dealer after multiple times declining with other sale associates. Was also told they won't sell me the car cash and would have to finance trough them. (Kyle) This dealer is a SCAM!!! Very unprofessional and they are in the business to screw customers. They don't call back when they say. It's a click bait. Don't waste your time. More

I walked around this lot and met someone named Kyle who greeted me kindly. He explained the offers and also helped guide me on the right direction and what to look out for when buying a car. Main part I re greeted me kindly. He explained the offers and also helped guide me on the right direction and what to look out for when buying a car. Main part I really liked was that he wasn’t too pushy as other car salesman can be. Thanks Kyle! I’ll be sure to stop by again. More

I had an extremely disappointing experience with Danny Mendoza and Art Gonzales. They were unprofessional, disrespectful, and condescending throughout the process. You would expect this kind of arrogance Mendoza and Art Gonzales. They were unprofessional, disrespectful, and condescending throughout the process. You would expect this kind of arrogance from a top luxury brand, but instead, it came from a dealership selling used vehicles at Dodge. To make matters worse, they tried to tack on nearly $7,000 in unnecessary add-ons to a used vehicle. In my opinion, this is deceptive and dishonest sales practice. I strongly recommend avoiding this dealership and saving yourself the frustration More

This company has owed my $30k for over two weeks. I sold them my car and they are dragging their feet paying me, meanwhile they are trying to sell the car. I sold them my car and they are dragging their feet paying me, meanwhile they are trying to sell the car. More

I would avoid this dealership at all costs. I purchased a 2022 Jeep Wrangler Sahara Unlimited from this dealership. I had a decent experience at the dealership on the day pf purchase. The adver I purchased a 2022 Jeep Wrangler Sahara Unlimited from this dealership. I had a decent experience at the dealership on the day pf purchase. The advertised price was not the sale price because of the addons. They added a KARR security system that I did not want. They did adjust the price down substantially on this system after I told them it was a deal breaker and I was leaving. My experience has been miserable since the my purchase. I wanted to pay cash and was told that I needed to finance it with Stellantis and that if I paid it off before the first payment was due that there would be no interest charged, this was a lie. When I paid it off 5 weeks after the purchase I paid an additional $300 in interest. I was also told that there was a 30 day warrantee on the entire vehicle. When I got it home and went tp program the Homelink the system didn't work. When I called the dealership to have this repaired Chris in used car service was very helpful, but did tell me that if I brought it in I would be charged for the repair. Calls to my salesman Juan and finance person Sam have gone unanswered. Although I have not had any other issues with the vehicle I regret purchasing it from HB Chrysler, Dodge, Jeep, RAM. I think that their deceptive tactics are part of their business model. Make the sale at all costs then ignore the customer when they try to address an issue after the sale. More

This dealership rocks I was really impressed with the professionalism of the sales person who helped me Danny V. He was very knowledgeable, professional and made time an essence. I’ll ensure to refer fri professionalism of the sales person who helped me Danny V. He was very knowledgeable, professional and made time an essence. I’ll ensure to refer friends and family to this dealership and return as a future customer. More

Untrustworthy and Poor Communication We recently had a very disappointing experience with HB while trying to purchase a used vehicle. We had been in touch with a salesman named Mike about a car we were a very disappointing experience with HB while trying to purchase a used vehicle. We had been in touch with a salesman named Mike about a car we were seriously interested in and were planning to pay cash for. Since we live several hours away, I called ahead to let him know we were on our way. He said, “Great, I’ll move it out, wash it, and charge it since you’re coming a long way.” When we arrived, none of that had been done. Still, we brushed it off thinking they might have been busy. We checked out the car and initially liked it, but when we started it, the A/C didn’t work. We checked the fuse—no issue there. We told the salesman we couldn’t buy the car if the A/C didn’t work. He suggested we do the paperwork and he’d include a due bill so we could pick the car up later after it was fixed. Instead, we offered a reasonable alternative: fix the A/C, and we’d return with cash to buy it. That’s when things went south. Mike said the price would go up because the broken A/C “wasn’t reflected in the ad.” I pointed out that the ad clearly said the car had A/C. We left. About 15 minutes later, a manager called to follow up and simply repeated what Mike had already said. I told my husband I was no longer comfortable buying the car, but he still liked it. The next day, I heard from two different managers—one by phone, the other by text. The one on the phone asked about the issue, and I explained our disappointment. He asked if we’d still be interested if it were fixed. I said yes, but he needed to call my husband. He said he would. The manager who texted also promised to call. Neither of them ever followed through. This experience left us feeling misled and undervalued as potential customers. Poor follow-through, unclear pricing, and broken promises are major red flags. I would not trust this dealership and would not recommend them to others. More