**Rude, disrespectful, unprofessional, and very nasty attitude.**
I called yesterday, 10/23, and made a 7:00 appt. for today 10/24. When I spoke to Henry Jimenez (service advisor) we discussed (and confirmed) fixing 4 issues; replace 2 front tires, fix the recall, door paneling falling off, and I needed a new key fob. Henry then told me that they would only need my car for a day because these were all very "simple".
My car was dropped off at the dealership at 7:05 am. Henry called me at 3:00pm (8 hours later) with a nasty attitude, and said "I don't know why you had your car towed up here, we started it just fine". I then reiterated the issues that needed fixing, and Henry said "oh yeah", and hung up. I then called back at 5:49 and asked Henry when my car would be ready, and he said I couldn't pick it up until tomorrow. I told him that it was crucial I get my car back, because I was taking my godmother to chemo in the morning & I had school. Henry very nastily replied "yeah, well". Then Henry lied and said "We didn't have the tires in stock". When I told him that wasn't true because I confirmed that there were 5 tires in stock before I made the appt. he again nastily replied "yeah, well". I then said "If you had any issues you should have just called me". Henry again "yeah, well". I asked him why he didn't call me; he gave no response. I then said "New tires are simple and quick, you still have time to do it today." Again Henry nastily replied, "yeah, well - no I don't". He then text messaged me at 6:02, and said I could get my car (with no new tires of course) which was the sole reason for dropping it off. Obviously I can't drive with no tread (that's why the car was towed).