UPDATE: Problem resolved. The day after I posted this review, I received a text from one of the managers, David Nehrir, who apologized for the bad experience I'd had. Furthermore, they mailed a check refunding the fraudulent charges.
INITIAL POST: The finance staff Leo (I don’t know his last name) and Cisco Mejia fraudulently charged me $628. I explicitly stated that I did not want to buy any optional goods or services. Leo said that the Nitrofill and Etch theft deterrent device were included on all vehicles and that there was no additional charge. That was a lie. I also explicitly stated that I did not want the vehicle contract cancellation, and they charged me for that.
I have called and left voicemails repeatedly and have never received a call back. I have exchanged 7 emails with the finance staff, but they have not communicated anything with me regarding the fraudulent charges.
All of their paperwork was on a screen. On each screen, Leo told me what I was signing and then scrolled down to the bottom where I would sign. I was not able to see that he was checking boxes that were the exact opposite of what I had said. They put all the paperwork on a flash drive but did not give me the flash drive when I left. I was not given any paperwork, contracts, or receipts except for a receipt that just listed the $2,500 down payment I gave at the time of purchase. I purchased the car on Sunday, June 10, 2018. Since it was Sunday evening, my bank was closed. When I came back to Huntington Beach (I live in San Diego) on June 14 to pay the balance on my car, I asked for a receipt, and that’s when I saw the extra $628 of charges. I met with Alex Sandoval who said his manager would need to talk to his manager before the charges could be reversed. It has now been over 6 weeks of me calling and emailing them and hearing nothing back.
The Etch that Leo said was free was $199. The Nitrofill that he said was free was $179. The vehicle contract cancellation option that I said I did not want was $250.
On their website, their core values include truthfulness, responsiveness, and consistency. I have experienced the exact opposite of these. The finance department has been deceitful, dishonest, unresponsive, and unreliable. These fraudulent charges and the process of trying to get my $628 back have caused a great deal of emotional and mental stress as well as financial hardship. The good experience I had with their salesman T. Wayne and their competitive pricing has been completely erased by their finance team’s deceitfulness.