There's a reason most people dread going to a car dealership. Imagine you negotiate a deal, come to an agreement, and then afterward the seller changes the deal and tries to charge you more. That's the system in place at this dealership.
I worked with a salesperson named Manny Avendano, who was pretty easy to work with, and we negotiated a fair deal to purchase a used car and for a trade-in.
When we moved to the finance office and talked with Don Vuong, that's when things went south. There were $509 in total fees added to the purchase contract that were completely ridiculous.
1. $250 'insurance fee' that gives the right to return the car within 48 hours for a refund. This is ridiculous. There's no way this is a real insurance program that is underwritten by an independent third party; this is simply the dealership adding pure profit to the deal on the back end, and changing the terms of the purchase price through a deceptive add-on. Don insisted that this is a required part of the purchase contract, standard on all deals this dealership makes, and could not be removed.
2. $179 NitroFill 5 year subscription. This is a standard add-on also, which pays for nitrogen in your tires and 5 years of roadside assistance. Of course, there's no good way to evaluate whether this program is any good while you're sitting there in the finance office, but between my auto insurance and a AAA membership, this is completely unnecessary. It was a xxxx of a fight and probably a half hour of arguing, but i did get this removed from the purchase contract. At first, Don insisted that this is standard requirement and could not be removed, but in the end he was easily able to delete it from the contract in two seconds.
3. $80 document processing fee. Every dealership charges a doc fee, and it's usually around this cost range. It's a BS fee that I've never had successfully removed from a purchase contract. But there it is, now you know how much this dealership charges. Keep in mind that all the docs are processed electronically. What is this $80 for? Software subscription? Am i paying for the labor hours for the finance manager? This is paying for dealership overhead, not my problem, bake it into the car's price.
tl;dr Negotiated a deal with sales person and was happy. Then got to finance office and was hit with $509 more in fees the sales person didn't mention and were not part of the price we discussed.