Huntington Beach Chrysler Dodge Jeep RAM

Hey! Everyone at this HB Jeep dealer was great! Especially Justin the salesman. The whole team worked hard to make a very happy Jeep owner. Especially Justin the salesman. The whole team worked hard to make a very happy Jeep owner. More

Extraordinarily horrible all around. I got in contact with someone over the phone first thing in the morn and set an appt. I drove 2 and a half hours because they had a very good listed price online for with someone over the phone first thing in the morn and set an appt. I drove 2 and a half hours because they had a very good listed price online for a used vehicle abd had confirmed list price of the car. Once I get there, it took an hour for them to find and shiw the vehicle to me. The vehicle was trashed; garbage, cardboard and wires all over even hamburger wrappers. The seats were filthy, no wash and no detail had been done. Ms. Alye said its been on the lot for 20 days ans still no detail AND they have it listed??? Unprofessional service from the beginning, sales girl was on her phone texting and calling - very little acknowledgement. We sat down to discuss finance and I was blown away at the fact that they wanted to start negotiating at $6000 + what the listing price was "because they had installed equipment" and paint,theft protection etc. They said if i did not want to include that in my purchase it would cost ne $3000 BAIT AND SWITCH my friends. These are people working to scam u!!! More

SIMPLY THE BEST!!! I did my research and decided to drive 1 hr to Huntington Beach because they had the best and largest selection of cars. We chose a 2019 Silver SUV th I did my research and decided to drive 1 hr to Huntington Beach because they had the best and largest selection of cars. We chose a 2019 Silver SUV that was absolutely immaculate. Our salesman, Coy was great, incredibly patient and showed us exactly what we wanted to see. Then, Holly helped us with explaining the details and lastly ROH was the sales manager, he was ABSOLUTELY AMAZING in getting us the best deal! Additionally, due to COVID, they went above and beyond to ensure safety. Coy was kind enough to drive to our house to pick up necessary documents we missed from our home the same day! We are so pleased with our experience. 5 STARS to the entire crew at HB Jeep. THANK YOU!! TIP: Get there early...there were many people already there when we arrived at 2pm on Sunday. The lot is hard to miss. There is a great big gold and blue fringed canopy that gives off good vibes...like you are about to celebrate getting a new car :) More

Terrible Customer Service If you can’t say anything nice it’s better to not say anything at all. Just don’t come to this dealership if you do it’s because you didn’t read the b If you can’t say anything nice it’s better to not say anything at all. Just don’t come to this dealership if you do it’s because you didn’t read the bad reviews. I walked out couldn’t stand the BS. More

WORSE DEALER TO WORK WITH!!! I DEALT WITH TEO & ALI, WE MADE A DEAL ONLINE. THEY AGREED TO THE PAYMENT WITH GAP INSURANCE. WE WENT TO PICK UP THE TRUCK AND THEY DID NOT RESPECT TH I DEALT WITH TEO & ALI, WE MADE A DEAL ONLINE. THEY AGREED TO THE PAYMENT WITH GAP INSURANCE. WE WENT TO PICK UP THE TRUCK AND THEY DID NOT RESPECT THE DEAL. TEO STILL DISRESPECTED ME AND THREW PAPERWORK AT THE OTHER SALESMEN AS IF I WAS BOTHERING HIM! ANYBODY OUT THERE, DO NOT BUY A VEHICLE FROM THIS HORRID DEALERSHIP!! ANY OTHER DEALERSHIP WOULD BE MUCH BETTER THAN THIS ONE. More

The worse dealership in California False advertising The worse dealership in California False advertising (beware the protection plan) $4000 We are going sue for market lied Jeep not deserve this The worse dealership in California False advertising (beware the protection plan) $4000 We are going sue for market lied Jeep not deserve this people represent the brand More

Follow up to my last yelp review. I bought a 2018 Hyundai Elantra which was advertised as a "value edition" trim. Come to find out recently that is not the case the one I was being sold was in fact a lower " Elantra which was advertised as a "value edition" trim. Come to find out recently that is not the case the one I was being sold was in fact a lower "SEL" trim. Nonetheless, I bought the car 5/25/2020 and exercised my return cancellation contract and returned the car back to the dealership on 5/27/2020, yet my credit union has not received the money back or has heard from any person at the dealership. AHMAD SABBAGH the finance manager stated it can take up to two weeks for the funds to return yet it has been more than the time I was told. I am not able to get a new car loan from my bank until this clears and stops showing up as active for a car I don't even have anymore. Goes to show they DON'T care about their customers and all money hungry. AGAIN whatever you can to stay away from this place DO IT. More

I requested information about a vehicle I saw online. 24 hours later I received a phone call from Kennith. Set an appointment and came into the dealership. I read the reviews prior to going however I said hours later I received a phone call from Kennith. Set an appointment and came into the dealership. I read the reviews prior to going however I said to myself "maybe my experience will be different". IT WAS NOT!! I WAITED 45 minutes to look at the wrong vehicle and after calling them out and finding the right vehicle I was the one who was wrong!!! Terrible sales tactics, terrible sales men and zero class at this dealership! How they are still open is a surprise to me. AVOID AT ALL COSTS! More

Buyer beware. They will act like they're up front about the extra things they claimed they put on every cars. The sales person will go over the pamphlet and it's over $4400 value. He even told us that the the extra things they claimed they put on every cars. The sales person will go over the pamphlet and it's over $4400 value. He even told us that the car been there for a while and the manager while probably discount it. No proof that they put everything on the car. I can see them putting the GPS system in the cars just in case someone steal the car. If you look at the tags on the cars, they put a tag that says extra add-ons $2680. When the manager eventually came by. I notice the extra charge was on the invoice. When I asked the manager regarding that. They claimed they discounted it to $2689. When I continue questioning that and told them I'm not paying for something they on the car to protect themselves. He just dances around it. So, I got frustrated and walked. More

The WORST customer service! I purchased an extra service program when I bought my new Grand Cherokee. I sold the vehicle with 56% value left on the service program and wanted to cancel/collect my remaining program when I bought my new Grand Cherokee. I sold the vehicle with 56% value left on the service program and wanted to cancel/collect my remaining refund. Mopar told me to go to the dealership for quickest cancellation and refund. I drove 45 minutes to the dealership and the finance guy refused to process my refund and stated they won’t do so after 60 days. I pointed out the contract states the plan I bought IS still refundable, that the refund comes from Mopar not the dealership, I called Mopar who repeated that I am due a refund, and that the dealership provided nothing and has nothing in writing stating they will not abide by the signed contract terms after 60 days. The finance guy’s response was sorry you’re right but no we won’t give you a refund, accompanied by a blank stare just waiting for me to leave. More