Huntington Beach Chrysler Dodge Jeep RAM

Thief’s and liars really wish I read all the reviews before buying my used vehicle!! Highly regret my decision be aware will add hidden fees!! before buying my used vehicle!! Highly regret my decision be aware will add hidden fees!! More

Hidden fees introduced in the 11th hour. We came to buy a used Chevy Volt, despite reading many negative reviews. I should've known better. The car was great and the asking price was fair. We came to buy a used Chevy Volt, despite reading many negative reviews. I should've known better. The car was great and the asking price was fair. The sales guy said they are a no haggle dealership like Carmax. Cool. We pulled out the checkbook and were ready pay and take our new car home. Easy. Then we waited for two hours for the finance guy to bring the paperwork. When he arrived, he looks at the computer screen and says he'll put together an estimated cost. We curiously said "ok?" He then quoted $5,000 higher than their sticker price. We very clearly said "No!" He asked what we want to pay, to which I replied "If we are making up prices now, $9,000." He then says, "I can't charger more than our advertised price." So, I pulled out my phone and showed him the advertised price that we were willing to pay. Then he said there were $4,000 worth of negotiable items already installed that they had to charge for. We said we do not want to pay for what we do not need and he asks "You don't expect people to do work and not pay for it? It's already installed." I turned to the sales guy and asked what this was all about, and he said he explained that to us earlier. No he didn't. We then said "our time is valuable and you've cost us by wasting it." Finance guy says "I can't pay for your time, but I can pay for your gas to drive here." Outraged, we left. BUYER BEWARE!! More

Stay away from this stealership.I spoke to the internet Stay away from this stealership. I spoke to the internet sales person, Bryan. I said I’m traveling from 2 hours away via rideshare if you can confi Stay away from this stealership. I spoke to the internet sales person, Bryan. I said I’m traveling from 2 hours away via rideshare if you can confirm that the price advertised is the price you will honor. I told him i don’t want any miscommunication or surprises if I’m going to travel all the way up there. But if the price is true, I’m ready to buy it. I told him I had financing through my bank already pre-approved. He said yes, that’s the guaranteed price. He acknowledged I have my own financing. I show up. He tries to make me sign a credit report per homeland security for OFAC. If you are not financing through the dealership, YOU DO NOT HAVE TO DO THIS. It’s a scam well documented amongst crediting agencies and websites like Edmunds. He brings his manager over, they say it’s cool you don’t need to to do it. He makes some side comment about if my credit is low and if I’m worried. No, Bryan, I’m not worried, you simply don’t have authorization to check my credit. He then tries to sell me on this $3900 buy up package with paint protection and security. He tells me it’s already on the vehicle so that’s all he can do. Aka, we’re not gonna sell you what we advertised. TLDR: prices are NOT as advertised. They will lie to your face about checking your credit. And they will not honor their low prices. Scammers. Waste of time. More

Service are poor, and their attitude are rude I have been there once, people work there are extremely rude, they wouldn't let you test drive if they did not see you have the money, I had talked to I have been there once, people work there are extremely rude, they wouldn't let you test drive if they did not see you have the money, I had talked to one of the salesmen that I want to test drive jaguar, then said he needs my ID, I said ok, and after he got the copy of my ID, he told me to wait for him get the key, so I sit there to wait for him for 15 minutes, then I saw him was chatting with another salesman, that is their attitude, I do not think people work there know respect. I am serious, they are rude, if you do not trust me, go for it. Never gonna go there the second time. More

They lower prices to draw you in then charge you a lot more. This dealer is a fraud, they want to charge you almost $4000 for stuff that is 'already installed' and then another charge for extended warranty when This dealer is a fraud, they want to charge you almost $4000 for stuff that is 'already installed' and then another charge for extended warranty when you tell them you don't want it they say its mandatory because its already installed. It's like they don't want to sell you the car if you don't get their extras. Then they want to offer you a fraction of what your trade in is worth. I got my car appraised at CarMax before I came here they offered $15k this place offered $11k. The night before I called in spoke to Mufasa he saide to go in at tomorrow when they opened at 11AM. That he would guarantee the car at the same price. When I got there at 11AM the place had already been open for an hour and someone else had already purchased the car I wanted. This is a very questionable dealership, I knew it was too good to be true!!! More

Service department scheduled a appointment with me for 5:30pm when I arrived they told me they could not do a oil change. They sent me emails and even a text confirming. Do not waste your time and gas. Ve 5:30pm when I arrived they told me they could not do a oil change. They sent me emails and even a text confirming. Do not waste your time and gas. Very unprofessional and I will not be going back for any service More

WORST CAR BUYING EXPERIENCE EVER!!!!!!!They sold me a WORST CAR BUYING EXPERIENCE EVER!!!!!!! They sold me a brand new Wrangler that had the auto/start stop warning light on. I asked them to fix it bef WORST CAR BUYING EXPERIENCE EVER!!!!!!! They sold me a brand new Wrangler that had the auto/start stop warning light on. I asked them to fix it before leaving with the vehicle, but I was told "it goes away after driving a bit". 250 miles and 5 days later, my Jeep has now had to be towed TWICE to a dealership near me because the secondary battery, the one responsible for the auto start/stop, is faulty and keeps dying - so the car won't start. I live in an area where personal vehicles are required and they knew this, yet have shown 0 empathy or even a molecule of concern. Their response? "Call roadside assistance". On a 5 day old vehicle?? This is normal?? They have done NOTHING to remedy the situation except have the salesperson send me a half-a$$ed apology email. I will NEVER get a vehicle from here again and I WARN ALL OF YOU TO STAY AWAY!!!!!!!!!!!!!!!! More

just nowThis was THE worst experience I HAVE EVER had just now This was THE worst experience I HAVE EVER had with a Dealership. Prices are discounted but they force you to purchase a protection package just now This was THE worst experience I HAVE EVER had with a Dealership. Prices are discounted but they force you to purchase a protection package that includes panel identification that was mandated back in 1984 by NHTSA (all vehicles sold in the States must have Vins or identifying marks on all panels to deter theift). What ever the price of the vevicle is they will add $3999.18 to it. Even if ther vehicle is not on the lot. They will try to get you to finance through their bank at 7.4% APR, they will tell you that's the going rate on vehicle loans. I was specifically looking for a certain packag/model and had communicated with other Dealerships and the told me I was crazy if I bought a car from them. After thinking about my entire experience I walked out on them. Glad I did! More

Possibly the most unprofessional dealership I’ve encountered. Refused to provide any numbers via email or the phone, was told they would only discuss in person in the dealership Made it to the d encountered. Refused to provide any numbers via email or the phone, was told they would only discuss in person in the dealership Made it to the dealership despite the fact that I don’t live close, only t to be told that they won’t give me any lease figures without running my credit and getting a full approval because “it’s illegal”. Yes I was actually told by their salesmen that it was illegal to procure numbers without a full loan package. I got up and walked out. Ridiculous sales tactics and a massive waste of time. More

Brought my car in on a Friday for an electronic throttle control warning light that had just shown up and caused some driving issues on my way there. I immediately asked for Henry (best service EVER). Sadl control warning light that had just shown up and caused some driving issues on my way there. I immediately asked for Henry (best service EVER). Sadly, he is gone and my stomach sank. I would have left if I had the option. Basically they have this great text option that Henry would keep me updated on my car and respond quickly to my inquiries. It is great when they use it. This experience had absolutely NO responses to my text messages. Attempts to call all went unanswered once transferred to my service tech. Messages both with operator and voicemail went unreturned. I did have a loaner (since it was believed to be a covered issue) so I wasn't too worried about when I got it back but I just wanted to know the status. After 8 days of trying, I basically BEG to speak to ANYONE about the status of my car and magically my tech picks up in 2 rings. I am then told I need two things done which will cost almost $800. (Almost $500 for new spark plugs alone). I ask if it is driveable and go to pick it up the next day. Total days...10! After paying $150 for a diagnostic fee.I received it running (the two women I dealt with this time were amazing.) and immediately drove it to the family mechanic who works on the other cars. He is only about a mile away so I pull up and park. When we get to the car to have them bring it in the shop, the battery is COMPLETELY DEAD! I ended up with MORE issues than when I dropped it. The next day I got a shifter warning when I went to pick it up. It was the battery. It rated ZERO even though they charged it before they were done and moved it out for pickup. That is the LAST TIME I will bring it there. They should have kept Henry. More