Huntington Beach Chrysler Dodge Jeep RAM

Worst, lousiest, uninformed, untrained JUST THE WORST! If you are a bit scared of the whole 'buying a used car from a dealership' scenario, or intimidated about going to a place that sells cars and getting If you are a bit scared of the whole 'buying a used car from a dealership' scenario, or intimidated about going to a place that sells cars and getting conned by a savvy knowledgeable used car salesman; Then have absolutely no fear when you come to HB Chrysler Dodge Jeep Ram... Crap...( whatever else is in their name), you wont have to worry about encountering that at HB Jeep. If your intimidation stems from the thought of a savvy used car salesman and feeling dumb for not knowing basic information about how the whole car buying or financing process works dont worry none of these sales rep do either. Their salesman have absolutely zero and i mean zero knowledge about what it is that their doing there. Literally hire guys with zero experience, and does it show. Simplest questions such as "What kind of insurance must i have to drive off the lot?" is met with a face of confusion and followed with "ummm... Im not.... let me find that out for you". By the way that is how most inquiries are responded to. its either that or "we'll go over that once we process it and find out ummmm.... im not quite sure". Every question is answered though. "Do you need proof of address?" ...umm..im not quite sure.... let me find out. "Does the cosigner need to be here for me to apply?".....we'll go over that once we process it and find out..... "what are the terms of the financing company. what requirements must be met?"...... ummmmm.. I.... let me find out for you.. "Do you have a bathroom?.... we'll go over that once we process it and find out. "do you have a brain?" im not quite..... let me find out for you... Seriously save yourself the time the headache, the display of disrespectful grown men talking and acting like a bunch of school boys. Cussing in front of you and figuring out how insurance for a vehicle works. I would be a bit more understanding about the sales rep they hire there but they are just as much at fault as HB Jeep is. I would not go apply in a field that i know absolutely nothing about. Nor would i hire someone who knows nothing about the product im selling. You dont see landscapers applying to be brain surgeons. And the people they hire there to sell us cars are just that know-nothing guys. But I guess that is how much respect HB Jeep has for its consumers. I really wish these guys got more training other than how to log into their dealer website and more Customer Service training but from what i saw the lady conducting part of the training was more concerned with letting the new herd of dumb flesh know how much more dedicated she is to the company than anything else. Maybe instead of continuing to hire herd after herd they should spend the money and commission theyre giving to these guy on some real training for how to treat a customer and most of all on a legal team or someone with some understanding of how advertising works. I guess nobody really cares of or has heard that false advertising is a crime. And maybe theyre just that disconnected and dont think that a knowledgeable and apologetic rep would mean the difference between a frustrated understanding customer and a pissed off misled consumer filing a claim for false advertising. Get your xxxx together HB Jeep. You wont be in business much longer if your lawyers are as good as your sales rep More

Prices a little deceptive when they force you to buy add-ons Great INITIAL prices, but they don't tell you about MANDATORY add-ons of $175 for "nitrogen" and $500 for some goofy body panel theft tags. So, add $6 Great INITIAL prices, but they don't tell you about MANDATORY add-ons of $175 for "nitrogen" and $500 for some goofy body panel theft tags. So, add $675 to the advertised price. This strikes me as illegal. Also, this dealer loves to DAMAGE your new car by drilling holes in the front bumper for the license plate. Usually it's crooked (three cars I have purchased here) and they use rough sheet metal screws that make the PAINTED bumper/fascia pucker and deform. Who thinks this is smart at this dealer? More

poor customer service and quality of vehicles had a check to pay for a vehicle out the door for my wife and unfortunately ran across these very unprofessional sales people/managers at this locatio had a check to pay for a vehicle out the door for my wife and unfortunately ran across these very unprofessional sales people/managers at this location. wouldn't recommend this dealership to anyone. brand new 2018 car wouldn't start, then no gas for test drive and the killer part was after we leave to get something to eat while they got the vehicle ready for sale we come back and the car won't even start after the battery had been charged for 2+hrs. really? spent 5 hrs. dealing with these renegades. what the heck are these guys doing at this place is unbelievable, brand new cars with mechanical/electrical issues before they even had a chance to be sold. i can imagine the problems with the cars after you purchase one. bought quite a few cars from different dealerships before {chevrolet, honda, toyota & mercedes benz} and never had such a bad experience as i've had here. BEWARE ! we went to another chrysler dealer and purchased the vehicle in approximately 4hrs. shop else where if you don't want any problems with car buying. More

Lousy service department Had an appointment with the service department for 10:30 AM. Arrived 10 minutes early and got checked in. Told 1.5 to 2 hours tops for oil change and Had an appointment with the service department for 10:30 AM. Arrived 10 minutes early and got checked in. Told 1.5 to 2 hours tops for oil change and tire rotation. After 3 hours they finally pulled in my vehicle to start work on it. Was over 4 hours waiting for this witn an appointment. Never will use them again nor will i be getting my next vehicle from them. More

Horrible Body Shop Manager (Steve) Horrendous customer service in the Body Shop!!! When I picked up my Jeep after 6 weeks of repairs; I assumed to meet the body shop manager and go over Horrendous customer service in the Body Shop!!! When I picked up my Jeep after 6 weeks of repairs; I assumed to meet the body shop manager and go over my repairs. However, I soon find out that the old body shop manager I had been in Correspondence with left the company. So I assume the new body shop manager will probably come and talk to me instead. Nope, my new guy they had hired Steve, just blows me off when I try to introduce myself and shake his hand. Yet, the guy is too busy to even acknowledge my existence. Then I look at my car and one side is darker in color than the other. They suggest to just "buff it out" and once it's in the sun the new paint will fade down to the old. So they're asking me to buff out the paint job they just did? I'm wondering why they're asking me to do their job after $8000 in repairs. In addition, I get in my car and drive home with a better indignation only to find out that my pants are soaked in oil from the seat. Apparently one of the mechanics leaked oil in my front driver seat, resulting in a new pair of pants ruined. I contact Steve the body shop manager, only to find out that they will not do anything about the issue. Very disappointed in Huntington Beach Jeep! Steve call me back and we will resolve this issue. You have my number I'm waiting on your call. More

Incompetent managers. They have people who call them sales people and managers who are not trained and not familiar and aware of what do called their own polices They have people who call them sales people and managers who are not trained and not familiar and aware of what do called their own polices More

Beware of the service department I purchased my vehicle here back in 2013 with extended warranty. I've had all mechanical work performed at this location. I took my vehicle over the h I purchased my vehicle here back in 2013 with extended warranty. I've had all mechanical work performed at this location. I took my vehicle over the holidays due to engine light going on, was told it was due to open thermostat which was not covered by warranty or extended warranty. When I asked why It was not covered under Federal Emissions warranty, the service provider simply stated it was not listed on computer and therefor not covered. Furthermore, he could not see how this would be an emission issue. Their initial price for replacement and thermostat and flush was over $500.00. When I complained about their lack of adequate response for not being covered, no effort was made to provide me with proper response. Furthermore, if I didn't have work done there, I would still be charged 150.00 dollars just for read the code. They also suggested I get work done which had already been performed, i.e. tires. When I informed them that I had recently purchased new tires, the response was "well this is just stuff the computer prints outs as suggestions because of the miles" More

Bad Service!! First of all I had a bad experience with this dealership!! When I purchased my vehicle back in May 26,2017 I told them that the car didn't have gas an First of all I had a bad experience with this dealership!! When I purchased my vehicle back in May 26,2017 I told them that the car didn't have gas and that they needed to put gas in it. When I told them too they said that they didn't do that there. I was furious because I drove all the way from Riverside to Huntington to get a Jeep. Therefore I had to put my own gas. My first purchased vehicle at a different dealership made sure to put a full tank. Even at the dealership where my boyfriend bought his RAM truck at BMW of Murrieta put a full tank of gas and it was a used vehicle too. I was so disappointed after that. Back in November 2017 when I had my first car service I went in for a regular oil change and maintenance check. When I get there to check in the representative tells me that my car had a recall and I'm thinking like 'DID THEY SELL ME A CAR THAT HAS A RECALL AND THEY ALREADY KNEW ABOUT IT!?' I kept asking the representative what kind of recall and he said it was a sticker from the VIN number that I was going to receive a letter in the mail. Till this day I have not received any letter! The recall is supposedly called a T12? I tried using google to see what a T12 recall meant and nothing came up. I even went on the website where you search up vehicles with recalls and my car did not show up at all. I was so confused at that point. I don't know what kind of dealership this is and what kind of service they hold but my car service was not completed. All the checkups that they supposedly did they obviously did not complete the job. I got a description of all the services they made and they checked off that they checked all the fluids in the vehicle. Lies! I dropped off the car with low washer fluid and I never refilled it because I knew I was getting the service and they were going to refill it. I get the car back and it still had low washer fluid. I know what to expect when it comes down to car services because Valvoline would walk me through it, even Valvoline has better service then this dealer! I tried to complain about it and they said that they forgot to reset it. I had my boyfriend check and they didn't refill anything! I contacted the dealership and gave them a review on their website but they obviously did not care to reach out. I am an unhappy customer. And I don't recommend anyone purchasing from this dealership! More

Colossal Waste Of Time For Everyone Involved! Unbelievable poor treatment - had my own financing and wanted to look at several cars they had advertised. Started off by finding out the cars are not Unbelievable poor treatment - had my own financing and wanted to look at several cars they had advertised. Started off by finding out the cars are not actually on site...they have to go get them. Okay, only a half hour wait. The car arrived, I looked at it and asked for an out the door price. I was told by the sales person that they could not do that right now because the "managers" were in a meeting -I would have to wait. I hung out for a while, then as I was walking out they ran out the door and said wait, just give us a few minutes......half hour later, they gave me an outrageous price so I finally gave up and left 2+ hours later.....I have been treated like dirt at dealerships before, but that was back when I was young and a broke dreamer.......this time I had $50Kof financing in my pocket and I wanted to buy a car from them...........must be great to be so prosperous that you can afford to let a customer that was sold on a vehicle walk out the door...... More

Unethical procedures When purchasing the vehicle the had asked me to sign the documents upon an electronic pad. Which I agreed to. While going through the contract I selec When purchasing the vehicle the had asked me to sign the documents upon an electronic pad. Which I agreed to. While going through the contract I selected to not have any services added to my vehicle and agreed to this contract. Upon review of my printed contract it was shown that at some point the contract had a service plan of $1200 dollars added to it. The dealership is not accepting the responsibility for this being added on. More