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Huntington Beach Chrysler Dodge Jeep RAM
Huntington Beach, CA
1,366 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 20, 2017
Excellent service Travis is our service rep he is always awesome! He is so on top of his job and always professional and courteous. He goes above and beyond to help m Travis is our service rep he is always awesome! He is so on top of his job and always professional and courteous. He goes above and beyond to help me. He keeps me updated and answers any questions I have. He makes it all so easy for me so I don't worry. I trust his knowledge and his recommendations. More
by Thompson
Employees Worked With
Travis in service
October 13, 2017
Shady, Mean & Untrustworthy WARNING! This place is a total scam. They try to get you in there and use their shady financing. I have good credit, and they were trying to get me a WARNING! This place is a total scam. They try to get you in there and use their shady financing. I have good credit, and they were trying to get me a loan with a high interest rate and a PREPAYMENT PENALTY! They advertise low prices, but you have to get one of their HORRIFIC loans where they make tons of money off you on the back end. The managers are very unprofessional and the sales team has no idea about anything they are doing. Usually when you go to a car dealership they try to be nice to you, and try to earn your business, they pretty much told me to get out when I called them out on their shady tactics. I offered to pay cash for the vehicle and they were not interested in that either. I would have been totally fine getting a loan through the dealer if it was a credit union, Ford financial, or any reputable loan company. I drove all the way there on a week night in rush hour traffic to buy a used car, and they pulled this crap. I called several times the next day to try to speak to a manager who had some idea what they were doing, but after 6 calls with promised call backs, never heard from them. They are CROOKS, SHADY, DISHONEST and one of the WORST dealerships I have ever has the displeasure of dealing with. BEWARE OF THEM! More
by GERP
Employees Worked With
Tim Phong
September 29, 2017
Services One word AWESOMENESS!!!!! All the time I go in for service chase is very helpful and professional explains what I might need and how to go upon to do One word AWESOMENESS!!!!! All the time I go in for service chase is very helpful and professional explains what I might need and how to go upon to do it. 👍🏼 More
by Laylow,eddie 714
Employees Worked With
Chase
September 22, 2017
Not worth your time or money Do not work with these people. Changed my rates multiple times, even after the 10 days. Don’t answer the phone or even voicemails. Shady. They don Do not work with these people. Changed my rates multiple times, even after the 10 days. Don’t answer the phone or even voicemails. Shady. They don’t deserve your money. The advertised price is just to lure you. Wish I could give 0 stars..... More
by Slp123
Employees Worked With
Toby
September 17, 2017
xxxxxxxx pricing to get you in then back Dior you I drove 2 hours to this place they give you dealer discounts to make you think you are getting a good deal but that's just to get you to go in there. I drove 2 hours to this place they give you dealer discounts to make you think you are getting a good deal but that's just to get you to go in there. They had 15k off of a 46k car. Then when I added up my payments I'd be paying close to 49k with a 734 credit!!! They messed around with me for 4 hours then tried to pull a fast one. No dice. From there I went to crown in ventura made a deal no hassle drive my car out in 2 hours including financing and all. Don't give these fools your valuable time. More
by NiceTryHB
Employees Worked With
Eric and Danny
September 02, 2017
GREAT CUSTOMER SERVICE We take our vehicles here for service because they do a great job. They are really into customer service. There is never any dents or scratches on m We take our vehicles here for service because they do a great job. They are really into customer service. There is never any dents or scratches on my car when I pick it up. There is always someone there to answer the phone and make appointments for me. They always let me know when my car is ready. I am kept up to date on what is going on with my car and an estimate about cost. What else can I ask for. I am not an easy person to please. More
by Tess
Employees Worked With
Dean Rutherford, Pete Shaver
August 29, 2017
Unorganized, Unprofessional, and NOT Customer Focused I went to HB Dodge to buy a Ram 1500. I was down to one vehicle in my family and needed to buy soon. After doing my research online, I walked in knowi I went to HB Dodge to buy a Ram 1500. I was down to one vehicle in my family and needed to buy soon. After doing my research online, I walked in knowing exactly which stock numbers I was interested in. After meeting a salesman and relaying the trucks I wanted to see, it took 90 minutes just to get the vehicle from their offsite warehouse to the dealership. When it arrived I looked at it, then went back in to get the keys from my salesman, only to be told that it was already sold. Huge bummer, but I'm determined. My salesman recommended I go grab lunch and he would call me when my next choice was ready to view. After TWO HOURS and no phone call, I call him and he tells me it's ready but he forgot to call me. I return to the dealership and sit down to make a deal. My salesman was doing at least three other things and got up several times. He also was less than informed and had to ask his manager for the answer to every question I asked. I didn't appreciate being charged an additional $900 than the advertised price because I had already secured my own financing. They also refused to honor a Ram $500 military discount for which I qualified. The manager had an opportunity to smooth things over and step in to save his struggling salesman, but instead was rude and unapologetic. After several mistruths and an overwhelming feeling that I was not valued I stood up and left. Second best decision I made that weekend. The first was going to Orange Coast Dodge after I left HB to get my vehicle. More
by tpage1
Employees Worked With
Derek Norman
August 26, 2017
Buying a car Bought a used low mileage 2017 Dodge Journey. Sales associate was Josh Booth manager was Milton. Josh was helpful, knowledgeable, and took me for a Bought a used low mileage 2017 Dodge Journey. Sales associate was Josh Booth manager was Milton. Josh was helpful, knowledgeable, and took me for a good 10 minute test drive. The car was in almost new condition. It took a bit of negotiations but I got the price very close to what I wanted to pay and Josh stuck with it Trying to keep it going. final price was authorized by Milton. Comes down to the customer needs to be tough and a willing sales associate will to stick with it. Only thing missing was a owners manual but was available on line so no big thing. . More
by HeavyMetalThunder
Employees Worked With
Josh Booth sales associates Miltion manager.
August 10, 2017
Still rude owner This is in response to the owners reply. I do have a life, and posted my initial complaint the same day I did on BBB, as well as the other websites h This is in response to the owners reply. I do have a life, and posted my initial complaint the same day I did on BBB, as well as the other websites he boasted about. It obviously took this site awhile to post. To the readers researching this dealership, you can see by the owner's reply that he is rude and not concerned about his lack of customer service skills. I implore you to check out responses by other dealers. Most don't use profanity, inflated egos and turn the blame on his disgruntled customers. Again, I stand by my comment, that if I can warn even 1 potential customer, it is worth the effort. I believe customer service is extremely important. This guy can't help but throw a tantrum every time someone complains. Buyer beware and best of luck if you choose to go forward with a sale here. Most of the complainrs are regarding the lack of service after they've pocketed your money. More
by Moonmusic
Employees Worked With
Pete Shaver
August 05, 2017
Sold me a 300 with messed up suspension I was not allowed to test drive the car on the freeway. On my way back home i was loosing control of the car on rough surfaces on freeway. Steering wh I was not allowed to test drive the car on the freeway. On my way back home i was loosing control of the car on rough surfaces on freeway. Steering wheel jiggles and car moves sideways. I brought the car back within 3 days and service advisor said it will be taken care of among other things that I found out within 3 day drive. A week later went back to pick it up, drive line and AC were fixed but the suspension was not. Since its wear and tear , its not covered. More
by Zac
Employees Worked With
Mani, johnathan, jessy
