Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Huntington Beach Chrysler Dodge Jeep RAM
Huntington Beach, CA
1,355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,355 reviews
July 29, 2017
Customer Service? More like Friend Service! These guys were all pleasant employees and took care of my 06 Dodge Charger SRT-8. From Recalls to Fuel System Service and even a great Car Wash to to These guys were all pleasant employees and took care of my 06 Dodge Charger SRT-8. From Recalls to Fuel System Service and even a great Car Wash to top it all off! Would DEFINITELY RECOMMEND! More
by Angelluis1203
Employees Worked With
Vartan Mguerian, Vicken Keheian
July 29, 2017
The best car buying experience!! Go see Brendan Rossette he was so helpful and straightforward!!! Bought my dream car today with his help. Everybody there is amazing. From the recepti Go see Brendan Rossette he was so helpful and straightforward!!! Bought my dream car today with his help. Everybody there is amazing. From the receptionist to the finance manager. Great place!!! Will definitely go back!! More
by Red!!!
Employees Worked With
Brendan Rossette
July 23, 2017
Rude and Demeaning service department to women Never will return here, had to get a recall done on my car that was only a year old. Had terrible service in the service department, they were rude a Never will return here, had to get a recall done on my car that was only a year old. Had terrible service in the service department, they were rude and demeaning to me as a female, and were actually mean-spirited and treated me like I was stupid. I asked to speak to the general manager and after waiting more than thirty minutes and repeatedly asking if someone was coming, I left and went to the jeep dealer in Costa Mesa, Orange Coast who treated me respectfully and quickly, serviced my car immediately and were joking around kind. Will never return to HB jeep again, Orange Coast Jeep has my business for life. Have also written a letter to their corporate department. I am an easy going person who rarely post negative reviews, but was blown away by how mean these people were. More
by tBroom
Employees Worked With
Jesse Telles
July 19, 2017
Victim of fraud, "Bait and Switch" dealer I am the only winner ever in a "Hole in One" golf tournament where HB Jeep sponsored a Jeep Cherokee Altitude Sport, V6, all the upgrades including ri I am the only winner ever in a "Hole in One" golf tournament where HB Jeep sponsored a Jeep Cherokee Altitude Sport, V6, all the upgrades including rims, etc. I was told by upper management that what was represented at the golf course is not the car you actually win! How is that? The dealership took insurance out on the car, they were paid by the insurance company an amount that was more than the car I was given... a basic model Sport, 4 cylinder, stock rims, no upgrades. I was told to "be happy with what you get," you won a car... I can't believe that such a high volume dealership would rip a customer off, they really stooped low, they are "crooked" and this is fraud. More
by ralayra
Employees Worked With
Dan Powers, Patty Holohan
July 18, 2017
After sale services???? Its now 3 months i bought my Dodge Ram from them , and did not receive my tags or new plates. I called several times left a Message to their d m v lad Its now 3 months i bought my Dodge Ram from them , and did not receive my tags or new plates. I called several times left a Message to their d m v lady she promised they will call me back in 48 hours its now 5 days later , no call . , how can ibtrust a dealership with future purchases if they do not follow through?? I am very disappointed with this dealership and would not recommend them to anyone. More
by Christo Loots
Employees Worked With
Pete Shaver
July 16, 2017
the worst experience. Will nver go back nor recommend . Does not even rate half a star. Very tricky. You have to inspect the contract line by line.. They added extra warranty when they gave us the price Does not even rate half a star. Very tricky. You have to inspect the contract line by line.. They added extra warranty when they gave us the price. At the finance signing, they add " $259. dollars for return warranty" without asking if customer wants it. They did not inform of the added $750.00 if financing is done by another company or credit union. We were wondering why keys were given even before the signing of the transaction. That is when we realize that was the reason why. Still investigating why the tax license and registration amounts are all estimates, and does not match the internet apps for calculation. Will never come back to this dealership, will not recommend to anyone and will discourage friends, relatives to go there. More
by unsatisfied customer
Employees Worked With
cannot remember the sales agent., Mario?
July 16, 2017
Just terrible Came in to purchase a new suv. The sales person was very professional, but when we were referred to the sales manager to make the deal this person was Came in to purchase a new suv. The sales person was very professional, but when we were referred to the sales manager to make the deal this person was very unprofessional. Left us on the desk for over 2 hrs without explanation. Very poor customer service. His conduct speaks loud about their kind of leadership and customer service. When it comes to satisfaction, i think they just want self satisfaction at customer's expense. We walked out of there. Best decision mr. Manager J have an attitude adjustment More
by Semper fi
Employees Worked With
Manager j
July 09, 2017
Terrible Experience Trying to Purchase New Dodge Over past week i have been trying to purchase a Dodge Durango from this dealership. I have spoken with the sales manager, Mario, on the phone and he r Over past week i have been trying to purchase a Dodge Durango from this dealership. I have spoken with the sales manager, Mario, on the phone and he refuses to send an OTD quote on a vehicle that is posted on their website. I am just trying to understand any fees that i will be charged, which is a simple request. The dealership states I need to physically visit the dealership.The only conclusion i can make is they want to charge extra dealer fees and the dealership does not want to expose any information that would risk killing the deal. They want me to come into dealership hoping you will just agree to the fees and buy the vehicle. I am located 2+ hours from the dealership, so driving 2 hours to receive an OTD number is not a reasonable request. In buying 10+ cars over the last 20 years i have never dealt with such an unprofessional sales team. Why would you not provide a simple OTD itemized quote. As an example of their customer service I was talking to Mario on the phone and he abruptly said he needed to help other customers and would call me back later that evening, which he never did. I was trying to buy a $50K dodge durango, and I cannot believe this type of customer service I would not recommend this dealership for anyone considering a new Jeep, Dodge, or Chrysler product. It is really disappointing that in this age of technology, dealerships are regressing not progressing. Buying a vehicle should be easy experience, however the sales team at this dealership makes the vehicle purchase a frustrating experience More
by wildcat95
Employees Worked With
Mario
July 08, 2017
Shocking putting me in a very uncomfortable position I Brought in my 2012 Grand Jeep Cherokee Laredo in for a transmission issue I was told that the thermostat needs to be replaced before they go any fur I Brought in my 2012 Grand Jeep Cherokee Laredo in for a transmission issue I was told that the thermostat needs to be replaced before they go any further with the Diagnostics, mind you I had no overheating issues when I drove it in they said It was going to be $460 to put in a new thermostat . I spoke with Ken and told him I could buy the part cheaper and do it myself we had three discussions about me picking up the car for me to install the new thermostat when I did so I drove my 2012 Grand Jeep Cherokee directly around the corner because the second I drove off the lot my gauge pinned overheating mind you I did not have a overheating problem when I drove it in. When stopped directly around the corner of the dealership . I lifted the hood and took off the engine cover to my "amazement and astonishment "there was now a inch and a half by 2 inch hole in the housing of the thermostat!! "!! I called Ken to bring it to his attention and he says what did you do and blamed it on me . I am now put in the position that makes me very uncomfortable and in other amazement that a dealership would go to these lengths to make a dollar and when I brought it back to the dealership with a new thermostat installed . Ken the service manager says now your warranty is voided because I put in an aftermarket thermostat after we discussed it many times . I asked Ken why wouldn't you say something about my warranty being voided if I was to do the work. He said "Do you want me to color you pictures to" and his next comment was "Now the heads blown". I said I do not have the money for these expenses I brought in for a transmission issue, I honestly was in shock and in my disbelief of the chain of events that I was pondering I seriously had a tear come to my eye eyes and as I was getting a hold of myself mind you in this men and a half I had time to think. I look up to hear Ken saying "We're not a storage yard you need to get your vehicle out of my yard". I'm 51 years old now and if I was a younger man things would have turned out much different but I was in astonishment and just had to leave. I keep saying to myself I brought it in for a transmission issue now I possibly need a rebuilt engine and Ken the service manager will have no discussions about taking any responsibility. I have a meeting with the owner Tuesday Peter who seems like an alright guy when I talk to him on the phone today in God's name I hope to rectify the situation and get my vehicle running again that I love I truly enjoy my Grand Cherokee . I have owned 5 new vehicles and hands down this is the best vehicle I've ever owned . This experience has my life turned upside down . My vehicle is my work truck, My transportation. I do not have the means of a second car. I truly hope that the owner will see through the fog and investigate the truth of what went down. When I say it out loud it just doesn't seem possible that things went down the way they did but I digress I will update this blog after my meeting Tuesday with the owner l hope to be praising the dealership. More
by B
Employees Worked With
Ken Brookin , Pete Shaver
July 03, 2017
I purchased a new Jeep Wrangler I purchased a Jeep Wrangler from HB . I obtained all the features I wanted , and received a nice discount . Two excellent employees are Mike Moran a I purchased a Jeep Wrangler from HB . I obtained all the features I wanted , and received a nice discount . Two excellent employees are Mike Moran and Dan Powers . Best of all , the pentastar 3.6 V6 engine is smooth and reliable . Made in USA , rah . More
by tall al
Employees Worked With
Mike Moran , Dan Powers
