Huntington Beach Chrysler Dodge Jeep RAM

Just terrible Came in to purchase a new suv. The sales person was very professional, but when we were referred to the sales manager to make the deal this person was Came in to purchase a new suv. The sales person was very professional, but when we were referred to the sales manager to make the deal this person was very unprofessional. Left us on the desk for over 2 hrs without explanation. Very poor customer service. His conduct speaks loud about their kind of leadership and customer service. When it comes to satisfaction, i think they just want self satisfaction at customer's expense. We walked out of there. Best decision mr. Manager J have an attitude adjustment More

the worst experience. Will nver go back nor recommend . Does not even rate half a star. Very tricky. You have to inspect the contract line by line.. They added extra warranty when they gave us the price Does not even rate half a star. Very tricky. You have to inspect the contract line by line.. They added extra warranty when they gave us the price. At the finance signing, they add " $259. dollars for return warranty" without asking if customer wants it. They did not inform of the added $750.00 if financing is done by another company or credit union. We were wondering why keys were given even before the signing of the transaction. That is when we realize that was the reason why. Still investigating why the tax license and registration amounts are all estimates, and does not match the internet apps for calculation. Will never come back to this dealership, will not recommend to anyone and will discourage friends, relatives to go there. More

Terrible Experience Trying to Purchase New Dodge Over past week i have been trying to purchase a Dodge Durango from this dealership. I have spoken with the sales manager, Mario, on the phone and he r Over past week i have been trying to purchase a Dodge Durango from this dealership. I have spoken with the sales manager, Mario, on the phone and he refuses to send an OTD quote on a vehicle that is posted on their website. I am just trying to understand any fees that i will be charged, which is a simple request. The dealership states I need to physically visit the dealership.The only conclusion i can make is they want to charge extra dealer fees and the dealership does not want to expose any information that would risk killing the deal. They want me to come into dealership hoping you will just agree to the fees and buy the vehicle. I am located 2+ hours from the dealership, so driving 2 hours to receive an OTD number is not a reasonable request. In buying 10+ cars over the last 20 years i have never dealt with such an unprofessional sales team. Why would you not provide a simple OTD itemized quote. As an example of their customer service I was talking to Mario on the phone and he abruptly said he needed to help other customers and would call me back later that evening, which he never did. I was trying to buy a $50K dodge durango, and I cannot believe this type of customer service I would not recommend this dealership for anyone considering a new Jeep, Dodge, or Chrysler product. It is really disappointing that in this age of technology, dealerships are regressing not progressing. Buying a vehicle should be easy experience, however the sales team at this dealership makes the vehicle purchase a frustrating experience More

Shocking putting me in a very uncomfortable position I Brought in my 2012 Grand Jeep Cherokee Laredo in for a transmission issue I was told that the thermostat needs to be replaced before they go any fur I Brought in my 2012 Grand Jeep Cherokee Laredo in for a transmission issue I was told that the thermostat needs to be replaced before they go any further with the Diagnostics, mind you I had no overheating issues when I drove it in they said It was going to be $460 to put in a new thermostat . I spoke with Ken and told him I could buy the part cheaper and do it myself we had three discussions about me picking up the car for me to install the new thermostat when I did so I drove my 2012 Grand Jeep Cherokee directly around the corner because the second I drove off the lot my gauge pinned overheating mind you I did not have a overheating problem when I drove it in. When stopped directly around the corner of the dealership . I lifted the hood and took off the engine cover to my "amazement and astonishment "there was now a inch and a half by 2 inch hole in the housing of the thermostat!! "!! I called Ken to bring it to his attention and he says what did you do and blamed it on me . I am now put in the position that makes me very uncomfortable and in other amazement that a dealership would go to these lengths to make a dollar and when I brought it back to the dealership with a new thermostat installed . Ken the service manager says now your warranty is voided because I put in an aftermarket thermostat after we discussed it many times . I asked Ken why wouldn't you say something about my warranty being voided if I was to do the work. He said "Do you want me to color you pictures to" and his next comment was "Now the heads blown". I said I do not have the money for these expenses I brought in for a transmission issue, I honestly was in shock and in my disbelief of the chain of events that I was pondering I seriously had a tear come to my eye eyes and as I was getting a hold of myself mind you in this men and a half I had time to think. I look up to hear Ken saying "We're not a storage yard you need to get your vehicle out of my yard". I'm 51 years old now and if I was a younger man things would have turned out much different but I was in astonishment and just had to leave. I keep saying to myself I brought it in for a transmission issue now I possibly need a rebuilt engine and Ken the service manager will have no discussions about taking any responsibility. I have a meeting with the owner Tuesday Peter who seems like an alright guy when I talk to him on the phone today in God's name I hope to rectify the situation and get my vehicle running again that I love I truly enjoy my Grand Cherokee . I have owned 5 new vehicles and hands down this is the best vehicle I've ever owned . This experience has my life turned upside down . My vehicle is my work truck, My transportation. I do not have the means of a second car. I truly hope that the owner will see through the fog and investigate the truth of what went down. When I say it out loud it just doesn't seem possible that things went down the way they did but I digress I will update this blog after my meeting Tuesday with the owner l hope to be praising the dealership. More

I purchased a new Jeep Wrangler I purchased a Jeep Wrangler from HB . I obtained all the features I wanted , and received a nice discount . Two excellent employees are Mike Moran a I purchased a Jeep Wrangler from HB . I obtained all the features I wanted , and received a nice discount . Two excellent employees are Mike Moran and Dan Powers . Best of all , the pentastar 3.6 V6 engine is smooth and reliable . Made in USA , rah . More

Prompt courteous service with no pressure to add services Bob in Service was prompt l, told me what would be done, complied with my requests, and didn't pressure me into unwanted service. My first American Bob in Service was prompt l, told me what would be done, complied with my requests, and didn't pressure me into unwanted service. My first American car, but not my last. I would buy another Dodge from HB Dodge and get it serviced here. More

Excellent Customer Service These people all work as a team and they do it right to make sure are happy with your purchase. I recommend them to everyone. I have been other plac These people all work as a team and they do it right to make sure are happy with your purchase. I recommend them to everyone. I have been other place and this one takes the cake and let you eat it too! Great job, and I looking forward to a lifetime of work with you. More

Go see Joe at HB Dodge Ram Jeep Chrysler! HB Dodge Ram Jeep Chrysler is awesome! I got an amazing price on my new Big Horn Ram truck from Joe Geitani. I live in San Diego and we drove over two HB Dodge Ram Jeep Chrysler is awesome! I got an amazing price on my new Big Horn Ram truck from Joe Geitani. I live in San Diego and we drove over two hours in rush hour traffic just to purchase our new Ram truck from Joe at HB Ram because they had the best and lowest price that I could find in SD to OC counties. Joe took super good care of us and now we are super stoked to use our brand new Ram truck for surfing, camping, snowboarding, and road trips! Go see Joe at HB Ram Dodge Jeep Chrysler no matter how far away you live! :D More

Awesome work Gentlements I was at the Hungtinton Beach Dodge, Chrysler, and Jeep today June 8th, 2017. My first purchased with them is 2017 Dodge Charger Daytona, and trade in I was at the Hungtinton Beach Dodge, Chrysler, and Jeep today June 8th, 2017. My first purchased with them is 2017 Dodge Charger Daytona, and trade in my 2016 Hyundai Veloster, the Veloster was up side down very bad, badly man. Nathan and Danny get it fixed right away with the up side down loan, and help me with the finance on the new car, pay off my existing loan and get me into a brand new 2017 Dodge Charger Daytona. They was eating lunch and working at the same time, non stop. Super nice Gentlements, and very helpful with saving. Five stars customer service!!!!! I will definitely refer my family and friends to Nathan, and Danny. Thank you Nathan Shaver, and Danny. More

Very unethical Anyone who goes here better watch out - DO NOT let them rip you off by charging you extra for their stupid "3-day change your mind guarantee". The sal Anyone who goes here better watch out - DO NOT let them rip you off by charging you extra for their stupid "3-day change your mind guarantee". The salespeople make it sound like you get 3 days to change your mind. What they do not tell you is that you pay $250 (or more) just to have this option. Very untrustworthy! More