Huntington Beach Chrysler Dodge Jeep RAM

Horrible experience So let me start this review by suggesting that I have purchased a multitude of cars from various dealerships and manufacturers ranging from inexpensiv So let me start this review by suggesting that I have purchased a multitude of cars from various dealerships and manufacturers ranging from inexpensive to very expensive! Never have I ever encountered a more unprofessional, disorganized and wasteful entity in my entire life! I essentially spoon fed them a sale! I called early in the morning and spoke to Oscar (this gentlemen is the internet manager and judging by my experience with him, it's really no surprise that the organization is as horrendous as it is). I told Oscar what car I wanted to test drive, when I would be there and reiterated the importance of timeliness as I made a 2 hour commute to get to the facility. I had also prequalified for a loan and secured financing prior to my arrival. In addition I got my trade appraised, through their website, and had my pink slip in hand ready to make my purchase! When I arrived, on time might I add, I had to wait nearly 30 minutes for my sales rep to acknowledge my presence. Afterwards he took me to the vehicle I was going to purchase. It was unkept and filthy! All of this was of little consequence as the vehicle was being sold at a great price and the inherent value was present. As I went to test drive the vehicle Oscar realized that the dealership had lost the key to the vehicle. They initially thought they locked it inside and I had to help them POP THE LOCK! (As far fetched as this sounds I'm not making it up.) we spent nearly an hour popping the lock to find the key wasn't in the car! It took nearly two hours to get a locksmith to make a new key! Again I waited through this process kindly and patiently! Durning which time I waited in a dilapidated showroom that was clearly not being maintained from an aesthetic or functional perspective with one of the most unprofessional managers I've ever experienced. Yet still I waited trying to give the dealership the benefit of the doubt! As my visit approached the three hour mark I finally test drove the vehicle and came to agreeable financial terms. One would think that after the courtesy and patience I demonstrated the duration of my experience would be seamless...however you would be wrong! Another two hours past as I sat aimlessly waiting for this inefficient, disorganized, and unprofessional people to get together the paperwork for my purchase. They could not manage to do so. I arrived at the dealership at 6 pm and at 11:15 pm I decided that I would take my business elsewhere! When I told them to cancel the transaction I did not receive so much as an apology! Very frustrating experience! It is no wonder that this dealership and the entire Chrysler, Jeep, Dodge brand is going under! DO NOT WASTE YOUR TIME HERE! More

Great experience, great sales folks After hours on the internet looking for the best deal, I landed at the CDJ dealer in HB. Oliver Carper helped me out, and created one of the best expe After hours on the internet looking for the best deal, I landed at the CDJ dealer in HB. Oliver Carper helped me out, and created one of the best experiences I have ever had at a dealer. Even the finance guy that helped me out at the end of the deal to sign the paperwork was very pleasant, Kudos to the dealership management, for hiring such great people, and making what is typically a painful process a great experience overall. More

SUPER!!! This dealership was true to its advertising. Great selection of cars, great value as well . Was worth the 1 1/2 hr drive. My rep Oliver was able to This dealership was true to its advertising. Great selection of cars, great value as well . Was worth the 1 1/2 hr drive. My rep Oliver was able to get me the SUV I wanted at a great price!!! More

Amazed Best vehicle buying experience, I've ever had! I recommend this dealership to everyone I talk to about cars. No pressure sales staff and a sales team Best vehicle buying experience, I've ever had! I recommend this dealership to everyone I talk to about cars. No pressure sales staff and a sales team that really know about the vehicles! I've had work done in service and performance and I'm highly satisfied with the quality of both departments!! I will definitely buy here in the future More

bad customer service I had to talk to 3 different people online about getting the lease special. I told them what the lease special was and which vehicle I wanted. They to I had to talk to 3 different people online about getting the lease special. I told them what the lease special was and which vehicle I wanted. They told me to fill out the credit application which I did. Then they called me and said that vehicle is not in stock and tried to sell me something else twice the payment I was looking for. Thanks for wasting my time. More

Was very pleased with my purchase. I will say this... I had a bit of a wait but the quality of service and the deal I got was all so well worth the wait! As I walked up, someone approac I will say this... I had a bit of a wait but the quality of service and the deal I got was all so well worth the wait! As I walked up, someone approached me right away. I told them the vehicle I was there to see. My car salesman Manny Was right on point. No hassles... test drove my vehicle and it was a done deal. Randy in finance assisted me with my purchase. It was so smooth! I am loving my new whip! Thanks guys.... you deserve 5 stars More

Great Experience from purchase to service An internet deal led me to HB Dodge. The buying experience was great and Dean in servicing treats my car like it's his own. An internet deal led me to HB Dodge. The buying experience was great and Dean in servicing treats my car like it's his own. More

Good people!! Dawn Kinney and Milton gave me a great experience even though too longer then expected they were able to pull some strings on deal. Got a newer car th Dawn Kinney and Milton gave me a great experience even though too longer then expected they were able to pull some strings on deal. Got a newer car then had without a complaint currently. More

Great experience Oliver and Noah very cool and very helpfull .Got a great deal, and a great warranty. Couldn't ask for anything more..ECT.ect.ect. Oliver and Noah very cool and very helpfull .Got a great deal, and a great warranty. Couldn't ask for anything more..ECT.ect.ect. More

Joshua booths reviews Thanking you Joshua booths for your help buying my f250 your a helpful person to help people thank you very much for your help and support you with th Thanking you Joshua booths for your help buying my f250 your a helpful person to help people thank you very much for your help and support you with the following review More