Huntington Beach Chrysler Dodge Jeep RAM

Unorganized, Unprofessional, and NOT Customer Focused I went to HB Dodge to buy a Ram 1500. I was down to one vehicle in my family and needed to buy soon. After doing my research online, I walked in knowi I went to HB Dodge to buy a Ram 1500. I was down to one vehicle in my family and needed to buy soon. After doing my research online, I walked in knowing exactly which stock numbers I was interested in. After meeting a salesman and relaying the trucks I wanted to see, it took 90 minutes just to get the vehicle from their offsite warehouse to the dealership. When it arrived I looked at it, then went back in to get the keys from my salesman, only to be told that it was already sold. Huge bummer, but I'm determined. My salesman recommended I go grab lunch and he would call me when my next choice was ready to view. After TWO HOURS and no phone call, I call him and he tells me it's ready but he forgot to call me. I return to the dealership and sit down to make a deal. My salesman was doing at least three other things and got up several times. He also was less than informed and had to ask his manager for the answer to every question I asked. I didn't appreciate being charged an additional $900 than the advertised price because I had already secured my own financing. They also refused to honor a Ram $500 military discount for which I qualified. The manager had an opportunity to smooth things over and step in to save his struggling salesman, but instead was rude and unapologetic. After several mistruths and an overwhelming feeling that I was not valued I stood up and left. Second best decision I made that weekend. The first was going to Orange Coast Dodge after I left HB to get my vehicle. More

Still rude owner This is in response to the owners reply. I do have a life, and posted my initial complaint the same day I did on BBB, as well as the other websites h This is in response to the owners reply. I do have a life, and posted my initial complaint the same day I did on BBB, as well as the other websites he boasted about. It obviously took this site awhile to post. To the readers researching this dealership, you can see by the owner's reply that he is rude and not concerned about his lack of customer service skills. I implore you to check out responses by other dealers. Most don't use profanity, inflated egos and turn the blame on his disgruntled customers. Again, I stand by my comment, that if I can warn even 1 potential customer, it is worth the effort. I believe customer service is extremely important. This guy can't help but throw a tantrum every time someone complains. Buyer beware and best of luck if you choose to go forward with a sale here. Most of the complainrs are regarding the lack of service after they've pocketed your money. More

Sold me a 300 with messed up suspension I was not allowed to test drive the car on the freeway. On my way back home i was loosing control of the car on rough surfaces on freeway. Steering wh I was not allowed to test drive the car on the freeway. On my way back home i was loosing control of the car on rough surfaces on freeway. Steering wheel jiggles and car moves sideways. I brought the car back within 3 days and service advisor said it will be taken care of among other things that I found out within 3 day drive. A week later went back to pick it up, drive line and AC were fixed but the suspension was not. Since its wear and tear , its not covered. More

Rude and Demeaning service department to women Never will return here, had to get a recall done on my car that was only a year old. Had terrible service in the service department, they were rude a Never will return here, had to get a recall done on my car that was only a year old. Had terrible service in the service department, they were rude and demeaning to me as a female, and were actually mean-spirited and treated me like I was stupid. I asked to speak to the general manager and after waiting more than thirty minutes and repeatedly asking if someone was coming, I left and went to the jeep dealer in Costa Mesa, Orange Coast who treated me respectfully and quickly, serviced my car immediately and were joking around kind. Will never return to HB jeep again, Orange Coast Jeep has my business for life. Have also written a letter to their corporate department. I am an easy going person who rarely post negative reviews, but was blown away by how mean these people were. More

Victim of fraud, "Bait and Switch" dealer I am the only winner ever in a "Hole in One" golf tournament where HB Jeep sponsored a Jeep Cherokee Altitude Sport, V6, all the upgrades including ri I am the only winner ever in a "Hole in One" golf tournament where HB Jeep sponsored a Jeep Cherokee Altitude Sport, V6, all the upgrades including rims, etc. I was told by upper management that what was represented at the golf course is not the car you actually win! How is that? The dealership took insurance out on the car, they were paid by the insurance company an amount that was more than the car I was given... a basic model Sport, 4 cylinder, stock rims, no upgrades. I was told to "be happy with what you get," you won a car... I can't believe that such a high volume dealership would rip a customer off, they really stooped low, they are "crooked" and this is fraud. More