Huntington Beach Chrysler Dodge Jeep RAM

THEY DO NOT KEEP THEIR WORD Took my 2014 Grand Cherokee in two months ahead of the end of my lease. They said they would handle the last two payments and sold me a new Jeep Cher Took my 2014 Grand Cherokee in two months ahead of the end of my lease. They said they would handle the last two payments and sold me a new Jeep Cherokee. Now I am receiving calls from Chrysler Credit Corporation on my 2014 that I am delinquent on my lease. They have never heard a word from Huntington Beach Jeep and have not received the payments. My salesman was Oliver. Lot's of talk up front but as soon as the sale was complete - he disappeared. I have sent him texts and left voice mails - MIA. Now I have been calling them for two days and cannot get anyone with half a brain to call me back. I asked for a sales manager yesterday and they transferred me to Nate, left a VM. Today I called back and was told that Nate no longer even works there!!!! BUYER BEWARE!!!! More

Horrible Experience inside and out My experience there at Huntington Beach dodge was plain and simply horrible. Im extremely dissatisfied as well as disappointed. They lied on the recie My experience there at Huntington Beach dodge was plain and simply horrible. Im extremely dissatisfied as well as disappointed. They lied on the reciept of my recent service t stating you performed a tire rotation during the service in which was not true. I marked the tires myself prior to my appointment and discovered you guys did not rotate anything. Did you guys even change my oil at least let me know? Then i had to go back all the way to you guys on saturday 4/8/2017 and was helped by travis and omg was that guy not only rude to me and my wife, but he was rushing us out the door and did not take any time to serve us correctly. I mean i buy a 45 thousand dollar car from them and this is how you guys treat there customers? This is a shame and if the correct personnel was aware of such service, im sure some disaplinary action would be taken. I would never refer anyone to thrm ever and im sure champion dodge in downey would serve me ten times better than they ever would. There is something called the Better Business Bureau and I will most likely be contacting them. Thanks travis!!!!!!!!!!!!!!!!!!!!!!!! For your help man, it was useless. More

Purchase This was a great vehicle buying experience. Josh was awesome. Nothing like the typical pressure salesman I'm used to dealing with at other dealershi This was a great vehicle buying experience. Josh was awesome. Nothing like the typical pressure salesman I'm used to dealing with at other dealerships. More

JOB WELL DONE I live in Long Beach and drive all the way to Huntington Beach Dodge for my service needs. I have a 2015 Scat Pack Challenger that I don't trust anyon I live in Long Beach and drive all the way to Huntington Beach Dodge for my service needs. I have a 2015 Scat Pack Challenger that I don't trust anyone to touch but these guys. I always book with Dean and he takes care of business. I am sure everyone else is cool because I see how they interact with their customers but for me, I like the way Dean handles business. Keep doing what you guys are doing:-) More

Bad experience Everything was great until I drove away and paid for the vehicle. My tags never showed up and couldn't get help for days. They ran my credit cards wit Everything was great until I drove away and paid for the vehicle. My tags never showed up and couldn't get help for days. They ran my credit cards without my permission, contacted me from private numbers to handle their screw ups. I hate giving them such a horrible rating cause my sales person did an outstanding job getting me to pay for my jeep, and I love the vehicle. Just know that you are on your own after the purchase has been made. This has been a horrible experience. More

Pleasant Buying Experience This was our third purchase from this dealership and sales Person "Iron Mike". This dealership is 250 miles from our home and in our opinion is worth This was our third purchase from this dealership and sales Person "Iron Mike". This dealership is 250 miles from our home and in our opinion is worth the drive. Mike is a professional and really cares about his customers. Would recommend him to anyone looking for a vehicle. More

Great place to buy a car Thanks to Oliver I was able to get a very good deal on a car. I will recommend this dealer to any one looking to get a great deal on a purchase of ca Thanks to Oliver I was able to get a very good deal on a car. I will recommend this dealer to any one looking to get a great deal on a purchase of car. More

Horrible experience So let me start this review by suggesting that I have purchased a multitude of cars from various dealerships and manufacturers ranging from inexpensiv So let me start this review by suggesting that I have purchased a multitude of cars from various dealerships and manufacturers ranging from inexpensive to very expensive! Never have I ever encountered a more unprofessional, disorganized and wasteful entity in my entire life! I essentially spoon fed them a sale! I called early in the morning and spoke to Oscar (this gentlemen is the internet manager and judging by my experience with him, it's really no surprise that the organization is as horrendous as it is). I told Oscar what car I wanted to test drive, when I would be there and reiterated the importance of timeliness as I made a 2 hour commute to get to the facility. I had also prequalified for a loan and secured financing prior to my arrival. In addition I got my trade appraised, through their website, and had my pink slip in hand ready to make my purchase! When I arrived, on time might I add, I had to wait nearly 30 minutes for my sales rep to acknowledge my presence. Afterwards he took me to the vehicle I was going to purchase. It was unkept and filthy! All of this was of little consequence as the vehicle was being sold at a great price and the inherent value was present. As I went to test drive the vehicle Oscar realized that the dealership had lost the key to the vehicle. They initially thought they locked it inside and I had to help them POP THE LOCK! (As far fetched as this sounds I'm not making it up.) we spent nearly an hour popping the lock to find the key wasn't in the car! It took nearly two hours to get a locksmith to make a new key! Again I waited through this process kindly and patiently! Durning which time I waited in a dilapidated showroom that was clearly not being maintained from an aesthetic or functional perspective with one of the most unprofessional managers I've ever experienced. Yet still I waited trying to give the dealership the benefit of the doubt! As my visit approached the three hour mark I finally test drove the vehicle and came to agreeable financial terms. One would think that after the courtesy and patience I demonstrated the duration of my experience would be seamless...however you would be wrong! Another two hours past as I sat aimlessly waiting for this inefficient, disorganized, and unprofessional people to get together the paperwork for my purchase. They could not manage to do so. I arrived at the dealership at 6 pm and at 11:15 pm I decided that I would take my business elsewhere! When I told them to cancel the transaction I did not receive so much as an apology! Very frustrating experience! It is no wonder that this dealership and the entire Chrysler, Jeep, Dodge brand is going under! DO NOT WASTE YOUR TIME HERE! More

Great experience, great sales folks After hours on the internet looking for the best deal, I landed at the CDJ dealer in HB. Oliver Carper helped me out, and created one of the best expe After hours on the internet looking for the best deal, I landed at the CDJ dealer in HB. Oliver Carper helped me out, and created one of the best experiences I have ever had at a dealer. Even the finance guy that helped me out at the end of the deal to sign the paperwork was very pleasant, Kudos to the dealership management, for hiring such great people, and making what is typically a painful process a great experience overall. More

SUPER!!! This dealership was true to its advertising. Great selection of cars, great value as well . Was worth the 1 1/2 hr drive. My rep Oliver was able to This dealership was true to its advertising. Great selection of cars, great value as well . Was worth the 1 1/2 hr drive. My rep Oliver was able to get me the SUV I wanted at a great price!!! More