Huntington Beach Chrysler Dodge Jeep RAM

DO NOT BUY A CAR FOME THIS PLACE I went to Huntington Beach Chrysler to get out of my Jeep Compass. I spoke directly with Pete Shaver, the owner of the dealership. He told me that he I went to Huntington Beach Chrysler to get out of my Jeep Compass. I spoke directly with Pete Shaver, the owner of the dealership. He told me that he could get me out of the Jeep and the ONLY car he had that would work was a fully loaded 2015 Chrysler 200C. The car had a price of $34K. He leasaed it to me. Now, being that I am an idiot for buying the car does not take away from the unfair advantage he took of me in the situation I was in, a typical crook dealer thing to do! The car had a substancial discount, easily enough to cover the negative equity I had in the Jeep and tax. I laid down for everything, all the warranties, everything. I wrote a hold check for a $2,000 down payment. All said and done, the balance I walked out with on the lease was over $38K. So I dont know what happened to the discount, I guess it just dissapeared! 5 days Later when I brought the car back to have the navigation software installed, the car ended up in the shop for 68 days, thats right, 68 DAYS! needless to say we got deep onto California Lemon Law over this car. The sevice departmet was good about it, but Pete was not! I told them that I did NOT want them to deposit the down payment check until I had settled the case with Chrysler, a very reasonable request. Pete Shaver was rude and nasty and treated me like I was some kind of criminal bent on ripping him off for the $2K. I told him multiple times that once the matter was resolved I would honor my commitment. Well, that was not good enough for him. Not only was he rude and nasty about it, and accused me of trying to rip him off, he had his business office deposit the check BEFOR the issue was resolved. I put a stop payment on it. Once the matter with Chrysler was resolved, I paid the $2K. Then, I wanted to cancel one of the things I had purchased, that I did not know I had purchased! Some kind of a GPS trackng thing that cost $995. I remember when I bought the car the finanace guy went over everything so fast, I dont recall him telling me about it. I contacted the dealership to cancel that thing 6 weeks ago, I was told then that it would be 4 to 6 weeks for the refund which goes directly to Ally Financial, the leasing company. So today I noticed that Ally had not rceive the refund. I called the dealership, they said they had no record of it. The manager in the business office told me she would call me back after she did some research. She did and told me that Pete refused to issue the refund, like the crook he is! First he screws me blue on the car and then he wont refund me for something I did not want in the first place. Now I have a car with a horrible repair record that I owe $35K on that is worth, at best, $18K, hows that for a good deal? I'll bet on a trade I wouldent get $15. The car is a piece of junk, as I was told by no less then 2 Chrysler technicians one who works for Mr. Shaver. Way to stand behind your product fellas! When I first spoke to Pete Shaver he assured me that this car because of the model and equipment would be easy to get out of within 6 months, I believe his words were that I should be able to trade out if it in 6 months, he told me that knowing that the payment was much higher then I could afflord, I trusted him, and he burned me. Now I am stuck with a $824 a month lease payment with no way to get out, and he had to know that when he sold me the car, what a horrifically despicable person. People like Pete Shaver are the reason the car business has the reputation it does. Oh, and I inadvertently left a set of jumper cables in the Jeep when I traded it in and when I went back to retrieve them, they were gone, stolen by someone in the Pete Shaver universe. Stay away from Chryslers, stay away from Huntington Beach Chrysler Jeep, and above all else, stay away from Pete Shaver! More

Yes They Can! Looking for a special vehicle for a long time. I had a ton of negative equity and many dealers could not do anything. I had been in contact with HB Je Looking for a special vehicle for a long time. I had a ton of negative equity and many dealers could not do anything. I had been in contact with HB Jeep/Ram for a while. Found a great highly featured Ramirez 1500 Sport. Got with Justin and he and his team made it work. Great job! More

Don't be fooled, horrible dealership. Found my dream car and drove up from San Diego, had preapproved loan in hand just needed to verify it was the car I wanted. After waiting an hour to Found my dream car and drove up from San Diego, had preapproved loan in hand just needed to verify it was the car I wanted. After waiting an hour to get appraisal, finally got into finance, I was assured final dealer prep would be done before I got and finance wouldn't take that long, wrong on both. Even though my bank had instructions for EFT finance insisted I needed a cashiers check, I told the finance guy this was the 4th car I had purchased with this bank and never had they given me a check. He also didn't know how to use their touch screen system, which is supposed to speed things up, it didn't, had to bring in another finance guy to show him. Spent well over an hour in finance and was now in my 4th hour overall. Well at least my car would be done...it wasn't, also prior to going into finance I had requested the my personalized tags and tire valve stems be put in my new car...finally the salesman brought the car out after another hour of waiting, now well into my 5th hour at dealership. The salesman said he had to do the prep, even though the car is gorgeous still had stickers and some marks on window, but now I was just ready to leave. The tags and valve stems weren't in the new car either, even though I asked...got on the road with less then 1/4 tank of gas, my wife said just go, we were starving so went across street to grab some dinner before starting back to San Diego. Got call from salesman, he still had tags, still trying to be cheerful went back and grabbed them, asked him about a tank of gas and he said they had to cut back....so it wasn't an oversight, I just spent $60k on a car and they don't even give you a full tank of gas! I was now in my 7th hour at dealer, figured I should just be happy and get on road... 2 weeks later I notice that HBD still hadn't paid off my bank for trade, even though they had already sold the car. My wife called to sort out the problem and almost immediately the finance guy started yelling at her...she asks for his supervisor and he wouldn't let her talk either...I get on the phone and he tells me they have 13days by law to mail the check and they mailed a check on the 13th day, I asked why this wasn't brought up in finance and they basically accused me of lying, when I told him we had been assured they process it in'a couple of days'...could hardly get a word in and by now the conversation was becoming more heated... I finally hung up knowing I'd get no where with these guys, LOVE MY CAR BUT HATE THIS DEALERSHIP, VERY FRUSTRATING TO DEAL WITH, DON'T GO HERE, THEY TREAT YOU LIKE CRAP! More

DAN POWERS IS THE MAN! My truck died last October and I decided to try a car for better fuel economy. I bought a Lancer and quickly realized how much I hated it. I've been t My truck died last October and I decided to try a car for better fuel economy. I bought a Lancer and quickly realized how much I hated it. I've been trying to get back into a truck since but due to the high negative of recently purchasing a new vehicle every dealer I went to wanted (literally) $10k down. While I understand their reasoning it just wasn't feasible. Dan was willing to figure out what kind of truck I needed to make the numbers work and was a straight shooter. The finance manager, I believe his name was Nate, was fantastic as well and worked some magic with the numbers. Overall I'm very pleased with my 2016 RAM 1500 and highly recommend the dealership as well as Dan to anyone looking to trade in a vehicle! More

Great buying experience I came in inquiring about a 6 speed manual Jeep Wrangler. My salesperson, Mark Tierrablanca was able to find one in inventory and set me up with the p I came in inquiring about a 6 speed manual Jeep Wrangler. My salesperson, Mark Tierrablanca was able to find one in inventory and set me up with the perfect fit. His follow through and commitment to my satisfaction was above and beyond. I found exactly what I wanted and drove off a happy customer in my new Jeep. More

Michael Hurst, top notch! Michael Hurst was friendly and knowledgeable. The guy was professional through and through. No hard sell at any time during the process. He gave me pl Michael Hurst was friendly and knowledgeable. The guy was professional through and through. No hard sell at any time during the process. He gave me plenty of time to look around the lot, and even to look at other dealerships. I understand now that he knew he had the best product and at the best price. Oh yeah, I came back for the product and the price. But, I also came back because Michael Hearst rocks! Excuse me, but I have to go drive my new Ram truck now. Best, Kel More

great experience very easy dealership to work for. I purchased 2 jeeps from them and I love my choice. My salesman was great. I would highly recommend very easy dealership to work for. I purchased 2 jeeps from them and I love my choice. My salesman was great. I would highly recommend More

Best car buying experience I've had. I couldn't believe how easy these guys made it to get into my new truck. I've already recommended them to all my friends. Thanks huntington beach dodg I couldn't believe how easy these guys made it to get into my new truck. I've already recommended them to all my friends. Thanks huntington beach dodge! More

WORLD CLASS SERVICE!!! Dan Powers, Danny Huynh, and Andy Vo's teamwork, product knowledge and customer service were seamless. They presented different options without putti Dan Powers, Danny Huynh, and Andy Vo's teamwork, product knowledge and customer service were seamless. They presented different options without putting on any pressure to get me in to a Jeep that fit me. I would recommend anyone looking for a Jeep to come ask for Dan Powers only if you're wanting "world class service". Great job guys! More

Best dealership in the O.C. What a great experience I had in the purchase of my 2011 Dodge Durango. The staff was friendly and made the whole vehicle purchase experience easy. Th What a great experience I had in the purchase of my 2011 Dodge Durango. The staff was friendly and made the whole vehicle purchase experience easy. Thanks to the salesman T. Wayne Clark and the finance team. Highly recommend this dealership! More