Huntington Beach Ford

Credit app or walk Terrible experience with a hostile styled sales manager who refused to provide sales numbers and walked off the sales process in less than a minute ju Terrible experience with a hostile styled sales manager who refused to provide sales numbers and walked off the sales process in less than a minute just because I refused to fill their credit application. Don't waste your time. More

False advertising. Typical dealership with false advertising used as bait, and switch when you get there. Advertised an F-150 lease for $239 a month with $3,200 down, an Typical dealership with false advertising used as bait, and switch when you get there. Advertised an F-150 lease for $239 a month with $3,200 down, and when you get there they said that with government fees the down payment is $5,700. What government fees? Only government fees I know of are taxes, which are charged monthly. More

Crickets Worse service department in my life, no callback, text or email back...if you like chasing them, enjoy. No respect for others time. I have spoken four Worse service department in my life, no callback, text or email back...if you like chasing them, enjoy. No respect for others time. I have spoken four different folks in service its all the same, zero communication. Was interested in Edge but my wife said no way we are going to go HB Ford. We bought a Mazda. More

No Customer Service at FORD SERVICE Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number l Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number listed, when I tried to inform the person answering the phone that google listed the wrong number for FORD SERVICE HB, she argued with me saying "IDK where you got that number our number is blah blah blah.." To which I said: "No, I'm informing you, The number Google has for you is wrong, as a business I'd image you'd want search engines to have your contact info correct" to which she said "oh well I wouldn't know about that." I know what PART HAS FALLEN OFF MY FORD, its the handle to the trunk.. the service lady was like "you have to come in on Saturday at 8:30am so we can figure out what part is needed, then see if its in stock order it if its not, get it painted, THEN we can install it" I said, "I'm sure you don't have if and if you do, it will have to be painted, can't I order it now, you paint it and then I show up for install?" She said "I don't know what Parts has on stock it would have to go to them" I asked to transfer to parts... The parts guy was the most helpful of the FORD staff, but still helped as much as an umbrella can stop a tsunami.. He had the part, explained that it will have to go to the 3rd Party Paint shop, and based on their work load they don't know when it will be done. I asked if I can authorize that to be done over the phone because getting the car their during their work hours is difficult for my family sharing a car, getting out of work at 5:30 and having to pick up a kid at school on the way to FORD would be impossible. The Parts guy said "that's a call for the service department to make, but I'd feel bad transferring you, you could get lost" ... Lost? taking my chances I suggested he transfer and he was right, I got Paul in service who was very steadfast that I had to be there, the car had to be there, they can't authorize any work without the car being there and I had to approve the RO so they could generate the PO to send the part to HB Bodyworks for paint..." I re-explained my time constraints, my goal of wanting to show up on Saturday and have the part already prepared so installation could happen as quickly as possible... rather than their suggestion that my single car family show up and wait all day saturday, potentially till monday for this to be correct. (Btw, I'm calling on Thursday)... I asked if there's anyway for a "special circumstance of customer service type request that I authorize this work to be done over the phone, I can give you my CC number to hold or charge" .. to which Paul said "you want be to go against policy to order a part based and get RO and PO based on a phone call, you're asking me to break our policy" I said "yes I'm asking for customer service from the service department cause my family and I can't get there before 6 during the week day, and don't have all day on Saturday for you to send this part off to be painted... Its a simple part 2feet by 4inches of plastic, I will pre-pay over the phone.. Can we solve this problem in any way, and I'm willing to pay extra for this service if need be?" Paul said "no you and that car have to be here before we do anything"... ... called HB Bodyworks, the 3rd party body shop HB FORD Service uses, they said they'd order the part from ford, FOR ME, paint it, call me when its ready and I can show up for its install... cheaper than FORD Service, and exactly what I wanted ... Everything pre-done over the phone so that on Saturday I can just show up for the install... Customer Service, found not at FORD. More

Horrible Sales Staff Salesperson would never EVER give me the actual price of the car. He kept wanting me to "lock in" payments for some amount. What is the point of discu Salesperson would never EVER give me the actual price of the car. He kept wanting me to "lock in" payments for some amount. What is the point of discussing the monthly payment when we haven't even decided on a final price for the car??? Anyways, I say fine just to move the process along, and when they go to run my credit history, it took them literally an hour before I got fed up. I asked for my keys and walked out the door, only to have them come after me and offer some outrageous APR for a person with A+ credit history. Waste of 3.5 hours of my life, I called another Ford dealership on the way home and had them e-mail me a quote that was much better than what this place offered me. I will never shop at this place for a new car again. On another note, I got into two of their vehicles to do a small test drive, both of their remotes were dead, along with both batteries. I had to wait for the salesman to walk back and grab the jumper cables both times. More

Arshad Ismail did an excellent job in helping me and my wife Corazon Lopez purchase our first SUV vehicle. From start to the final signing of documents, Ismail was their making sure we were comfortable and wife Corazon Lopez purchase our first SUV vehicle. From start to the final signing of documents, Ismail was their making sure we were comfortable and confident with what Ford in Huntington Beach have to offer. A job well done Ismail. More

Do not buy a Ford from this place ! They give you nothing but shit after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission but shit after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission fluid maintenance at 36 k miles do not trust them go to other dealership ! I have have a 2016 Ford Mustang and had Evap core go out, six miss fires and a water pump go out inter 50k miles do not trust them ! Buy from somewhere else ! I repeat do not go to them one guy said remember I am service guy not Ford I’m like wtf your a joke my cars under 50k and all this crap happened ! Your with the company get a new job ! What a joke they fired the previous service manager for reasons I wonder why ! Do NOT BUY FROM THEM ! More

$ Numbers $ The numbers were higher than I was led to believe. We have excellent credit , they wanted to much interest. The sales man called his manager into the The numbers were higher than I was led to believe. We have excellent credit , they wanted to much interest. The sales man called his manager into the office, ,a lot of numbers were put on the table I just couldn't agree at that time like they wanted me to.. We went to another dealer who provided all the numbers on the internet that was great. Every thing worked out good at the new dealer We paid CASH More

Very dissatisfied with the customer service after purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. More

AMAZING SERVICE! Just wanted to write a quick note to thank you for the 1-2 combination punch of super sales and service from AJ and Alex there at Huntington Beach For Just wanted to write a quick note to thank you for the 1-2 combination punch of super sales and service from AJ and Alex there at Huntington Beach Ford... thank you so much for my fantastic Ford Ranger and also getting me out of there before dinner! :) More