Huntington Beach Ford

Once again I purchased another 2009 Fusion SE from HB and ALMOST perfect , Rich was a creep who ALMOST ruined it. Anyway once my niece came back her dad, my brother, who is in Iraq asked me to help her get ALMOST perfect , Rich was a creep who ALMOST ruined it. Anyway once my niece came back her dad, my brother, who is in Iraq asked me to help her get a car. She had several in mind including the Fusion, we check ads drove to several dealers and she liked the Fusion. My brother is a major in the army with over 20 years and has a FICO similar to mine of over 800 so all the dealers were fine. Anyway my niece really liked the Fusion especially with the options. We went to HB Ford , tested it and told them we would call. Once again I dealt with Todd. After video conferencing with her parents they agreed and I told them the sticker was about $23,400 but I could probably get it for below $17,000 drive off, about the same discount as my daughter's. They said if I could do it go get it. The weekend before President's day I called Todd and said what could he do for us that weekend or should we wait for the next weekend's sale. He said come down, give him 30 minutes to give it his best shot and he will do his best.We got there and he had the car she wanted waiting. We went inside and Ryan was there. Todd told him the situation, he said Ford had just finished with their incentives. I told him that when my niece had tried out a car there he gave us a drive off price in the low $16,000 and this current car was only $200 above that MSRP. He said again no new incentives from Ford were posted until President's day but since we were a returning customer he woould deal. 10 minutes later he again came back with a sheet and wrote $16,092.32 drive off with a caveat that it was not the exact drive off but it would me no more than $16,100 maybe even less. The final price would come out once they punch in the numbers. As it was raining steadily their computers were acting up but he held fast that it would not go above $16,100. My niece conferenced called her parents and they approved. Then they started the paperwork. After 45 minutes they came back saying their computers were acting up and we might not get the paperwork out. but they would draw up papers authorizing us to have the car pending sale as the registration could not be transferred until the computers were up (this was a risk on their part). So my niece put $6000 down and the balance was assumed to be under $10,100. We hand wrote a full disclosure sheet to verify the price and got the number to call Monday to schedule the final signing and we drove off in the new Fusion. Now Ryan and Todd were both off Monday. At noon I called saying we would be there at 4 PM after my niece gets out. Rich (who turned out to be a creep) said the computers were up in the morning ,were again finicky as their IT were trying to stabilize it but he had our paperwork ready. I asked if the balance was $10,000 and change and he said yes it was $10,895(the slime ball)! I said what?! He said just come down. Now Todd our salesman had given us his personal cell number and told us to call if any problems. I called and said he didn't know where the 800 came from but not to sign for anything that he and Ryan did not discuss with us. We got there and waited. Rich came out of a meeting and ushered us in to his office. He tried to rush us to sign, he said that the price was correct and that the sales manager who okayed the price the previous night had approved this (what a liar). I refused to sign he went into his spiel like come on this is a $24,000 car which you regetting for about $14,500, etc, what a deal, etc. I told him I knew I was getting a good price but that was not what was negotiated. Finally I grabbed the full disclosure sheet. I immediately spied the discrepancy, there was a $867 "Express Service" charge. I asked him what that was. He said that was a special protective coating they put on ALL their cars to protect them from corrosion. He said it was mandatory on all their cars because of the sea air. So I looked him in the eye and asked him flat out if ALL their cars had to have it. Without blinking he said yes they all had it. Then I looked at him and called him a liar. He was taken aback when I told him I had just bought a Fusion last month and that was not on the sheet and he could pull out the contract to check. Before he could react I called him a liar again and a bait and switch artist. I then asked my niece for her copy of the car keys, put it on his desk and told him he could take the car back ( after we had it for over 24 hours), I would get my book out of the car, give him the other key and take a cab down to Ken Grody or call them to pick me up because they would give me a good price and put a stop payment on the down payment check from last night (Sunday). Before he could react I got up with my niece went to the parking lot got my book out of the car and returned to the lobby with the key in my hand. He looked pretty stunned. He was called to an office and he asked me to give him a few minutes he would take care of i More

Dealership most people were rude there. Christian our sales Rep. he was nice but limited, the dealership would not work with us on ANYTHING! The only good part was doing the finance paperwork, that was s sales Rep. he was nice but limited, the dealership would not work with us on ANYTHING! The only good part was doing the finance paperwork, that was simplest. I buy a new car every year and by far this was the worst experience for my husband and I. I would NOT recommend this dealership to anyone. We orginally drove home 60 miles then went back when WE called them back and they still did not have our deal done and had to wait longer. Asked if they would fill our previously owned truck up, they said NOPE Ford will not comp. us on it, but we will make sure you have enough to get to a gas station.. It was 10pm when we left there!!! More

I really find some of this hard to believe or maybe these are the worse case scenarios. Or perhaps staff turn over or the current economy has changed attitudes. Anyway I just bought a 2009 Fusion SE from the are the worse case scenarios. Or perhaps staff turn over or the current economy has changed attitudes. Anyway I just bought a 2009 Fusion SE from them and convince my brother to get one. The Fusion is highly rated and the experience was extraordinary. Before buying I did my homework, went to edmunds.com and other sites, looked at ads, checked invoices, got pre-approved at my Credit Union for up to $30,000 at 4.49 if need be (the actual rate was 5.49 for top FICO scores BUT my CU has a birthday special, get a loan within 30 days from your birthday and they take 1% of the rate for the life of the loan). I even read reviews about dealers including these. Anyway the last weekend of 2008 with Employee pricing etc we saw HB Ford's ad for a 09 Fusion SE with MSRP of 20,490 with a net price of $10,990 after all rebates (college, finance, Employee Price, etc) and a large HB Ford discount. Looked too good to be true and chances are it wouldn't be there. The ad was Friday so we drove by Saturday afternoon. Sure enough our salesman, Todd told us it was sold Friday (surprise!) anyway he would be happy to take us around their stock and show us what was available and maybe work-out a deal. My wife found a 2009 SE with an MSRP of 21,490 on the lot. It had the Sun and Synch package. She and my daughter took it out for a long drive. Back at the office we got to numbers, My wife asked for the same exact discount as the ad. Todd said unfortunately he didn't think they were willing to lose money on 2 cars, he admitted that it was a loss leader to bring in customers (which we already knew) but he would bring us his finance manager Tom to negotiate. My wife found Tom a little brusque but he was efficient. I told him give it your best shot, that I was pre-approved and was serious about buyig a car for my daughter before the end of the year. I let him run my credit check, high FICO. He then asked what I wanted. I asked him to give me his best out the door price, after ALL applicable rebates and conditions and including all tax and license fees on that 09 Fusion with an MSRP of 21,400 and that he had one shot to write it down. This was all very polite and cordial. After 10-15 miuntes he came back. he had the work sheet and his business card, he wrote down the VIN, MSRP and O.T.D. on the back of his card and the price of $15,265 and change (that is a close approximate give or take a few dollars, this hapened last month). Todd was seeing other customers then after excusing himself. Because Tom's gung ho attitude made my wife a little uncomfortable (a cultural thing , she is Asian) I asked if I can think it over (really a great deal, just testing him). He said sure, I would have until Sunday afternoon. He gave me the card, we shook hands and left. We then drove down the street to my favorite Ford Dealer in the area, Ken Grody. Told the first salesman I saw I wanted an 09 Fusion SE. We looked at his lot, found the same exact car , model (package and MSRP) then I asked him to price it out the door. he ran my info and came back with a price over $17,000. I told him I could do better so he went down to just under $17,000 and he said he could go no further so we shook hand and I got up to leave. On the way out the floor sales manager said what could he do to keep and retain an old customer. I told him give me your best shot , no holds barred on that car because I had a written offer. This was outside the door on a very cold afternoon, So I told him I would wait in my car. After 10 minutes he came out to the parking lot and told me the very best he could do was $16,100+ (forgot exact amount) AND 5% financing over 5 years. I told him I couldn't give up the difference as it was significant. He was cordial and told me if my deal fell through he would still honor this through Sunday and keep them in mind. We shook hands. On the way home we got a call from Todd asking us why didn't we close. I said I wanted to think about it and my wife was a little uncomfortable in Tom's presence because she wasn't use to the process. He told us to call him back in the morning and he would see if he could make it up to us. The next morning after some overnight research I called Todd and Tom and told the we would be there in a few hours and we would go over the deal. Todd said he would have the car ready. I went to 3 other large dealers on the way there. All were very professional and polite. When we found the same model and they asked me what it would take for a deal to happen and I told them they were all very surprised but polite and told me frankly it was a great deal they couldn't at that time match and that I should jump on it, of course keep them in mind if it fell through. We got to HB Ford, the car was prepped, filled with gas and ready to go. Todd and Tom came out and I showed them Tom's card from yesterday, Tom said he heard that he might have been a little too eager and More